I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went to get info and tried to unlock it but still can't delete it. The folder has nothing in it. Any help would be great. Thanks

I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went into Get Info and attemted to unlock the folder and delete it. Won't go away. There is nothing in the folder. How do I unlock this folder and delete it? When I try to delete it, I'm asked for my password which I put in and is accepted, but will not delete the folder. Any help would be great.

If you are sure there is nothing in it, download trashit, a useful free app. That will dispose of it.
Download Trash It! for Mac - Force-empty your trash can. MacUpdate.com

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I have an iphone 5, and the battery is so bad! I was just wonder if anyone had used an external battery before? are they good? can they do damage to your phone? what's the best one to get? any help would be great thanks!

I have an iphone 5, and the battery is so bad! I was just wonder if anyone had used an external battery before? are they good? can they do damage to your phone? what's the best one to get? any help would be great thanks!

I'd just like to say that ahs70's post on Dec 1, 2013 at 1:17am on Pg. 9 worked for me as well: https://discussions.apple.com/thread/5338609?start=120&tstart=0
If your iPhone's battery is acting up you need to determine if it's a software issue or a hardware/battery issue. To do that, after syncing your iPhone, erase/hard reset all data and settings from your iPhone to what it was from the factory as new. This can be found in Settings/General/Reset/Erase All Content and Settings. Then test it out for a day or two. If it's still acting up then it's likely a hardware issue and you will need to get your battery replaced. If your warranty is done than check out this link to get a battery kit to replace your iPhone battery yourself: http://www.ifixit.com/Store/iPhone/iPhone-5-Replacement-Battery/IF118-001#produc tDescription
If your iPhone is now working properly after hard resetting it than it's most likely a software issue. This battery issue only started after upgrading to the new iOs7, so it is obviously related to the update not properly installing itself. What has worked for me and many others is to manually update to iOS 7.0.4 using the full downloaded version of the update which is about 1.32 Gigs.
But first you need to find out what model of iPhone you have, click here to determine if it's GSM or CDMA: http://support.apple.com/kb/HT3939?viewlocale=en_US&locale=en_US
Then go here and scroll down to download the iOS 7.0.4 complete update for your device: http://www.downloadios7.org/download-ios-7-0-4-ipsw-file.html
Then scroll up on the download page and follow the instructions of updating your iPhone manually following the instructions below: "IPSW with iTunes"
And your done.
Problem solved.
I only posted this because it was a very frustrating problem that no one really seemed to figure out a solution for.
I hope this helps.
Emile Beaulieu

I have two iPads and one is connected to the internet but my other iPad was connected then was not and since then I have not been able to add my internet back onto my iPad it only says cannot connect to the server any help would be great thanks

I have two iPads and one is connected to the internet but my other iPad was connected then was not and since then I have not been able to add my internet back onto my iPad it only says cannot connect to the server any help would be great thanks

If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPad on some other WiFi networks: a friends, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is probably with your network. Try restarting your WiFi router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPad does not function well on other networks it possibly has a hardware problem. You could try Settings > General > Reset > Reset Network Settings to see if that corrects the problem. If not, contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPad is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.

Help !! I am trying to uninstall and then reinstall itunes but when I try to remove itunes it I get error message ~ the feature you are trying to use is on a network resource that is unavailable????? Any help would be great:) !!

Help !! I'm trying to un install and then re-install itunes. I get erroe message ~ the feature you are trying to use is on a network resource that is unavailable???? Any help would be great! TXs!

See if this previous discussion will help. It is markd as solved:
I am trying to uninstall itunes as it will not open error 7 (windows 126) so that I can reinstall but keep getting the message.. The feature you are trying to remove is on a network resource that is unavailable itunes.msi... Any suggestions anyone
It was the one with the green checkmark on the right side of this page.

Hi I can mirror my i pad to the tv via the hdmi cable in my hotel but when I go to play a video there is no output any help would be great

Hi I am traveling and have hooked up my ipad 2 via hdmi connector to the tv. It is mirroring the screen but when I go to play a purchased tv show it does not play. Any advice would be appreciated.

In My iTunes I do
• Select the needed PlayLis to the left.
• File and Down to Burn to Disk
• Now I select Audio.CD - Not MP-3 or Data-DVD
In iMovie I shrink the window so that I can see the insetred Audio-CD. Double click on this CD to open it.
• Drag audio file into iMovie project and to where You want it.
Yours Bengt W

I have downloaded game from big fish games but it won't run, i'm using mountain lion any help would be great thank's , aiden .

I have downloaded a game from big fish games but it won't run any tip's please / THANKS .

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I'm on FCPX 10.1.1. Is there a way to change the speed of a keyframe effect? I have still images zooming onto the storyline, but I can't find any way to speed up or slow down the zoom time. Any help would be greatly appreciated.

Is there a way to change the speed of a keyframe zoom effect on still photos? Clip duration doesn't seem to change the zoom speed at all. Any help would be greatly appreciated

Open the video animation (Control-v). In transform>All click and drag the X and Y keyframes (which should be together) – left to speed up the scale change and right to slow it down . It may take a little practice to get this to work (I seldom get it right the first try).
You could do this individually for each clip, or you wanted to adjust multiple clips you can copy and paste attributes to your other other clips.
Russ

Help iMac w/Lion. Virus/malware Safari can't shutdown. Got pop up saying I won a prize. Did not select OK. Have to force shutdown. On restart of Safari get same pop up. Locks up Safari. Any help would be greatly appreciated.

PiCked up a virus/malware please help me get rid of it. While browsing with Safari got pop up saying I won a prize. Click OK to find out what I won. Did not click Ok, but cannot close Safari without using forced shutdown. Powering down computer and restarting then selecting Safari brings up same prize window. Just installed Trend Microsoftware for Mac. It's scanning now. Don't think it will work.
If I open another on same iMac everything seems ok.
Any help would be greatly appreciated.
Thanks

I am also running Lion and had the same problem: a persistent popup on top of a half-opened Safari window saying that I had won a prize and should click OK to claim it. If I forced Safari to quit, the same pages and popup menu would appear when I then reopened Safari. From what I can tell, the problem results simply from the fact that Safari in Lion defaults to auto-reopening web pages that were open when Safari last quit, including those suspicious pages that may have prompted the user to force-quit Safari in the first place. I solved the problem this way:
(1) After force-quitting Safari, I went to my user Library folder and found the Saved Application State folder within. I then found the folder for Safari (com.apple.Safari.savedState), opened it and deleted its contents. Now the next time I open Safari, there will be no pages to auto-reopen.
(2) Since this problem could happen again, I decided to disable the auto-reopen feature in Safari. I did this by highlighting the "com.apple.Safari.savedState" file and choosing the File-->Get Info command, and then in the Get Info box, I turned on the Locked checkbox. This prevents Safari from adding any files to this folder.
This solution has worked well for me, and it has the advantage of not requiring the user to reset Safari. It also preserves Lion's auto-reopen feature for all other applications.
I need to give credit to David Pogue for the information I used to solve this problem. He describes this procedure on page 169 of his book, Mac OSX Lion, the missing manual.
Steve

How do I view what slide I'm on out of how many I have total in keynote? I know on powerpoint it's at the bottom right of the window but I can't find it on keynote nor can I find the option to make it appear. Any help would be greatly appreciated.

How do I view what slide I'm on out of how many I have total in keynote? I know on powerpoint it's at the bottom right of the window but I can't find it on keynote, nor can I find the option to make it appear. Any help would be greatly appreciated.

Your steps so far are OK but you may want to try:
1 Trash your user library Caches folder (House Icon with short name in Finder window (hard drive window)GOTO:House icon > Library folder > caches folder
2 Trash the com.apple.Safari.plist file in User library > preferences folder > Safari.plist as well as removing the library Safari folder its self.
3 you can selectivly re-install Safari 2.0 from your OS Tiger Install disk 1, (see Knowledge base article 301229 for how to just select the Safari Application) without doing a complete system Archive and Install.
4. Create a new Test user account on the system and test how Safari responds in the Test user, see if its a user related issue and not system issue.
5. Still no Safari response? have to do an Archive and install (not preserving user and network settings)article 107120
PS. Issue may be related to actual internet connection connectivity, power cycle cable modem and router or airport if using one as well as the computer(keep unplugged for 3-5 min) and plug the cable modem in and then the router/airport then power on the computer. Do the Airport Admin utiliy (applications, utilities on HD_1)update.
- do a hard reset of airport knowledge base article 108044(Express base) and 107451 (Extreme base)
- Check with internet provider for connection issues "cannot find server" ect.

I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great

I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great!

The fact that you can receive means you have a valid e mail address, and have established the connection to the incoming server, so all of that works. Since the send does not work, that means your outgoing server is rejecting whatever settings you used formthe outgoing set up. Try them again.
Google your particular isp, and ipad and many times you will find the exact settings needed for your isp. Or tell us here, and soneone else may be on the same isp. Some mail services need you to change a port, or have a unique name for the outgoing server.
Kep trying.

I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!

I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!

Try resetting the SMC and the PRAM.
1. SMC
Read this and follow the instructions for your kind of mac:
http://support.apple.com/kb/HT3964
2. PRAM
Follow the procedure below:
1. Power down the machine.
2. Locate the following keys on your keyboard in preparation for Step 4:
command–option–P–R
3. Press the ‘power on’ button.
4. Immediately – and before the grey screen appears – hold down ‘command-option-P-R’ all together.
5. Keep them held down until you’ve heard the start-up chime twice. After you release them you should hear it again, and hopefully your Mac will boot up as it should normally.

I can't play videos (youtube for example) unless it is in full screen mode. The audio works in either, but the video only shows in full screen. Any help would be greatly appreciated.

I can't play videos (you tube for example) except in full screen mode. The audio works in either, but the video doesn't load or run in the normal you tube web site.
Any help would be greatly appreciated.
Thanks
Also, the error console shows all sorts of different errors. Though, alot of error parsing values.

Do you have any Mail plug-ins? In particular, do you
have any plug-ins installed on one computer but not
the other? In the Finder, go to each of the following
folders (if they exist). What do you see there?
/Library/InputManagers/
Not Found
/Library/Mail/Bundles/
Not Found
~/Library/InputManagers/
Smart Crash Reports Folder / Smart CrashReports.bundle
~/Library/Mail/Bundles/
MailRecent.mailbundle
> I have a number of Mail Rules in
place which place messages
of certain topics in specific Smart
Mailboxes
This doesn’t make sense to me. You cannot tell a rule
to move messages to a smart mailbox, only to a normal
mailbox. Each smart mailbox has its own set of
conditions that messages must satisfy in order for
them to appear there.
OK. I misstated this. I have a number of Smart Mailboxes with their specific rules in which to route certain topics to specify mailboxes. I am trying to not have to create each Smart Mailbox on each computer.
The problem is that when I am on the road I add contacts, bookmarks, keychain items, contacts into my laptop and vice versa when home. I would just like to have those Sync on both computers. Seems like it should be easy, but it hasn't been.
I really don't think I have anything "non-standard." A few Smart Mailboxes, a couple of signatures, thats pretty much it.
Note: For those not
familiarized with the ~/ notation, it refers
to the user’s home folder. You can easily locate any
of the folders referred to in this post by copying
the folder path here, doing Go > Go to Folder
in the Finder, and pasting the folder path
there.

Help! I deleted my System preferences by mistake! I'm absolutely positive they are gone. Unfortunately so are the disks that came with it. I'm using an Imac with os 10.4.11. Any help would be greatly appreciated!

Help! I deleted my System preferences by mistake! I'm absolutely positive they are gone. I checked spotlight, blue apple and the hard drive, applications. Gone. Unfortunately so are the disks that came with it. I'm using an Imac with os 10.4.11. Any help would be greatly appreciated!

Try cleaning the disc, and be sure you have the right one.
If that doesn't help, it sounds like it's time for a trip to the Apple Store.
Make an appointment here: http://www.apple.com/retail/geniusbar/

I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8

I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8.

I am running Windows 7 64 bit ultimate and have the same problem. My hard drive crashed, installed a new one and then reinstalled CS5 extended. Installation went fine, but can no longer open my camera RAW files from Photoshop (camera is a Canon EOS T2i. The message also tells me I am not eligible for the update. I am... and I cannot open my files and I could before. I can find nowhere to contact Adobe to tell me how to proceed. My daughter is all a registered user of the same product and she had no problems upgrading... we purchased ours each at the same time. I do know the difference is that I had to reinstall and she did not. If that means anything.

I have an iphone 4s and i keep getting an error message when ever i try to activate i have already restored the phone and it still will not work. any help would be greatly appreciated

I have an iphone 4s and i keep getting an error message when ever i try to activate i have already restored the phone and it still will not work. any help would be greatly appreciated

Activation issues are almost always the result of a device that has been hacked or jailbroken. If that is the case, no support can be provided here.

I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went to get info and tried to unlock it but still can't delete it. The folder has nothing in it. Any help would be great. Thanks

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