I have an imac..put a folder in the trash with a lock item,cant empty trash,how do i get it unlocked?

I have an imac...put a folder in the trash and it has a locked program,now i can get it out of the trash to unlock it so i can empty the trash...any help appreciated.

Try Trash It! 5.1. Also, visit The XLab FAQs and read the FAQ on resolving Trash problems. Often you can delete a locked file by holding down the OPTION key while you Empty the Trash.

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I have an iMac 21.5 inch purchased in 2011 with a failing 1TB Seagate hard drive. Can I get a replacement hard drive?

I have an iMac 21.5 inch purchased in 2011 with a failing 1TB Seagate hard drive. Can I get a replacement hard drive thru the Apple Replacement Program? I did purchase the Applecare Plan but it expired in Dec. 2013.

FWIW, if you purchased the iMac in 2011 and purchased Applecare, you are covered for a total of 3 years. You mentioned yours expired in December 2013 - that cannot be unless you bought yours in 2010. If you bought it in December 2011, you should still be covered until December 2014 - if so, contact Apple/make a Genius Bar appointment quickly so the replacement is covered by the warranty. The hard drive replacement program might have expired, but as long as you're covered by Applecare, a drive replacement is covered.

I have a question mark in the place of my mail's icon and i cannot get into my email. I found my email folder in the library ,but it is not in applications. How do i get my email back ?

have a question mark in the place of my mail's icon and i cannot get into my email. I found my email folder in the library ,but it is not in applications. How do i get my email back ?

you should look in your applications folder to see if mail is still there. the dock icon is pointing to mail being in your applications folder. it has probably been moved or deleted for some reason from the app folder. do a spotlight search for your mail program. if it is still on your computer, move it back to the applications folder and when you click the question mark, it should see it is back and open. The email folder in your library shouldn't have to be touched. you need mail.app itself.

I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?

I bought mountain lion for my macbook pro and I'm trying to install it and it says there was an error and I need to boot up but I don't have any other start up disks to boot up with. Are there any suggestions of how I could get my computer started?

Hold the Option key down and restart. Select one of the drives that comes up and hit the Return key.

In between my new iPhone and a old one, I used a replacement iPhone. On the replacement phone there were two backups created. I have a new iPhone now, but only the 2 old backups from my replancement phone. How do I get a older backup on my new phone?

In between my new iPhone and a old one, I used a replacement iPhone. On the replacement phone there were two backups created. I have a new iPhone now, but only the 2 old backups from my replancement phone. How do I get a older backup on my new phone?

Not sure where you backup to.
ITunes keeps the latest backup only.
Icloud keeps the 3 last backup.

I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went to get info and tried to unlock it but still can't delete it. The folder has nothing in it. Any help would be great. Thanks

I have an IMac. I put a folder on the desk top and now want to delete it. The folder seems to be locked. I went into Get Info and attemted to unlock the folder and delete it. Won't go away. There is nothing in the folder. How do I unlock this folder and delete it? When I try to delete it, I'm asked for my password which I put in and is accepted, but will not delete the folder. Any help would be great.

If you are sure there is nothing in it, download trashit, a useful free app. That will dispose of it.
Download Trash It! for Mac - Force-empty your trash can. MacUpdate.com

I cannot retrieve the password for the wifi connection on my imac and so cannot access the internet with my ipad at home. I have a cable modem. Help please!

I cannot retrieve the password for the wifi connection on my imac and so cannot access the internet with my ipad at home. I have a cable modem. Help please!

If you mean that you cannot remember the password for your WiFi network this will work for you - or it should work if you are the administrator on the Mac.
You will need to be logged in as the administrator on your Mac and you must know the password - Open Keychain Access on your Mac in the utilities folder, click on Passwords. Find the Airport Network Password listed on the right. Double click on it. Click on show password in the the window that pops up. Enter your administrator password when prompted and click allow.
If Keychain is locked - you must enter the administrator password there as well to unlock it and access the password.
If you have set the Mac up for Internet Sharing for the iPad to share the Mac's connection, just create a new network On the Mac with Internet sharing and a new password.

I have a PowerMac G4 running ProTools that no longer boots up. All I get is a file folder on the screen with a flashing question mark in it. Ran the Utility disk and all systems passed. Any ideas?

I have a PowerMac G4 running ProTools that no longer boots up. All I get is a file folder on the screen with a flashing question mark in it. Ran the Utility disk and all systems passed. Any ideas?

You need to use the computer's install disks to repair the hard drive or install a new OS.
(58033)

I have an iMac purchased new about 5 years ago with OS 10.4.11. I would like to upgrade to Lion. I currently have a 2.33 GHz Intel Core 2 Duo processor with 2 GB of ram. Can I upgrade to Lion, and what is the best way to do so?

I have an iMac purchased new about 5 years ago with OS 10.4.11. I would like to upgrade to Lion. I currently have a 2.33 GHz Intel Core 2 Duo processor with 2 GB of ram. Can I upgrade to Lion, and what is the best way to do so?

From what I read here:
http://www.tuaw.com/2011/06/06/lion-...u-2-gb-of-ram/
s long as they already have Snow Leopard 10.6.8 installed in it.All a person needs to do with that type of iMac is to upgrade/max out their Ram. They claim that an Interl iMac with Core 2 Duo is all that is needed, as long as it has OS 10.6.8 installed. They say you don`t need the "Core i3, Core i5, Core i7, or Xeon processor"
But I wonder about the RAM speed, the iMac 2.33Ghz uses DDR2 SDRAM, which I believe is rated at 667Mhz. Lion maybe installed but it might be problems running smoothly or not?
Did some quick checking and the iMacs apple is selling this year use 1333MHz DDR3 SDRAM.
The only thing to do is to make sure you have a good back-up, Install your RAM and install Snow Leo, then wait a couple of hours and install Lion.
Good Luck

I have an iMAC from about 2007. The mouse will not scroll down. Can this be fixed?

I have an iMAC from about 2007. The mouse will not scroll down. Can this be fixed?

You have to remember, where the scroll ball is, there is a small gap which picks up dust and fluff. That detritus gets everywhere and in your case affects the downward scroll.
Adding just a touch Linc Davis's suggestion, after you have vigorously rubbed the scroll ball on the pad, tap it on a hard surface from time to time. Sometimes you will see small amounts of fluff appear. You should also see dirty marks on the pad.

Hi everyone! I turned on my computer the other day and the icon for Safari was missing from my dock. I looked in the applications folder and it is no longer there. Does anyone know how I can get safari if I have no internet search engine?

Hi everyone! I turned on my computer the other day and the icon for Safari was missing from my dock. I looked in the applications folder and it is no longer there. Does anyone know how I can get safari if I have no internet search engine? I

Safari 5.0.6 for Leopard can be downloaded from here:
http://support.apple.com/kb/DL1422
Does anyone know how I can get safari if I have no internet search engine?
How did you post here?

I have a iMac and i just updated the computer to Yosemite. I have Photoshop CS5 and when I try to print under print size --- manage custom size , photoshop unexpectedly quits every time. I updated the printer drivers (epson 9880) uninstalled and instal

I have a iMac and i just updated the computer to Yosemite. I have Photoshop CS5 and when I try to print under print size --- manage custom size , photoshop unexpectedly quits every time. I updated the printer drivers (epson 9880) uninstalled and installed all the drivers. restarted computer and it is still doing the same thing. Cant find any costumer service here either except forums.

I have exactly the same problem - Whenever I go to Print, the print widow appears, it thinks about it for a bit (rotating symbol) and then quits.
This is the beginning of the problem details, cut and paste. It goes on much longer than this:
Process:               Adobe Photoshop CS5 [786]
Path:                  /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier:            com.adobe.Photoshop
Version:               12.0 (12.0x20100407.r.1103] [12.0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CS5 [786]
User ID:               502
Date/Time:             2015-02-01 10:56:19.422 +0000
OS Version:            Mac OS X 10.10.2 (14C109)
Report Version:        11
Anonymous UUID:        C0191A3D-714A-8117-8061-9291955759D1
Sleep/Wake UUID:       B201F1B6-486D-4D70-B99A-E4F89B024BBF
Time Awake Since Boot: 5600 seconds
Time Since Wake:       240 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_PROTECTION_FAILURE at 0x00007fff789d1e70
VM Regions Near 0x7fff789d1e70:
    __DATA                 00007fff78986000-00007fff7898b000 [   20K] rw-/rwx SM=COW /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
--> __DATA                 00007fff7898b000-00007fff789e1000 [ 344K] rw-/rwx SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    __DATA                 00007fff789e1000-00007fff789e6000 [   20K] rw-/rwx SM=COW /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   ???                           0x00007fff789d1e70 OBJC_CLASS_$_NSMutableArray + 0
1   com.apple.print.framework.PrintCore 0x00007fff95693021 PMRelease + 43
2   com.adobe.Photoshop           0x0000000100c237cf AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9727123
3   com.adobe.Photoshop           0x0000000100c23e7d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9728833
4   com.adobe.Photoshop           0x0000000100c23eb7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9728891
5   com.adobe.Photoshop           0x0000000100c23da5 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 9728617
6   com.adobe.Photoshop           0x0000000100aee053 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 8459543
7   com.adobe.Photoshop           0x0000000100768c64 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4768040
8   com.adobe.Photoshop           0x0000000100af067e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 8469314
9   com.adobe.Photoshop           0x0000000100af0be9 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 8470701
10 com.adobe.Photoshop           0x0000000100af1295 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 8472409
11 com.adobe.Photoshop           0x000000010007bbdc 0x100000000 + 506844
12 com.adobe.Photoshop           0x00000001000d6a7e 0x100000000 + 879230
13 com.adobe.Photoshop           0x00000001000d6a9e 0x100000000 + 879262
14 com.adobe.Photoshop           0x0000000100066eb1 0x100000000 + 421553
15 com.adobe.Photoshop           0x0000000100071d74 0x100000000 + 466292
16 com.adobe.Photoshop           0x000000010006716f 0x100000000 + 422255
17 com.adobe.Photoshop           0x0000000100067232 0x100000000 + 422450
18 com.adobe.Photoshop           0x00000001012f0007 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16856267
19 com.apple.AppKit               0x00007fff8d77c608 -[NSApplication run] + 711
20 com.adobe.Photoshop           0x00000001012ee19c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16848480
21 com.adobe.Photoshop           0x00000001012ef3c7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16853131
22 com.adobe.Photoshop           0x0000000100068e82 0x100000000 + 429698
23 com.adobe.Photoshop           0x0000000100238308 0x100000000 + 2327304
24 com.adobe.Photoshop           0x00000001002383a7 0x100000000 + 2327463

Hello, i need help i'm doing experiment on ilab i have managed to put my experiment on the platform but when i try to launch it fails with an error 404 that the page not found. any one with idea of what i should do to solve this problem. thank you

hello, i need help i'm doing experiment on ilab i have managed to put my experiment on the platform but when i try to launch it fails with an error 404 that the page not found. any one with idea of what i should do to solve this problem. thank you

hey Sally,
Can you elaborate on the ilab and what you are trying to do? I have found this page to explain error 404, but I am not sure if it directly applies to you
http://digital.ni.com/public.nsf/allkb/D0998D3734926FA08625782300016E40?OpenDocument
Regards,
A. Zaatari
National Instruments
Applications Engineer

I have an iMac and under devices in the sidebar that name has changed from iMac to iMac(1) to iMac(2)...and is now at iMac(9). What is causing this and how do I correct it?

I have an iMac and under devices in the sidebar that name has changed from iMac to iMac(1) to iMac(2)...and is now at iMac(9). What is causing this and how do I correct it?

Sometimes this message means that you have two simultaneous connections to the same local network: probably Ethernet and Wi-Fi. If applicable, disconnect the Ethernet cable or turn off Wi-Fi.
Sometimes it happens because a device that gets its network address from the router wakes from sleep, and the address it was using before has been assigned to another device.
A third-party wireless router that has incompatible settings or firmware may be the cause. In that case, refer to the manufacturer or ISP for support. Restarting the router may help, temporarily.
Rename the computer in the Sharing preference pane.

If I have my iMac internet sharing turned on, the Airport Utility won't recognize the Airport Express I want to use to stream iTunes to my stereo. When I turn the iMac internet sharing off, the Airport Express appears but calls itself a base station.

If I have my iMac internet sharing turned on, the Airport Utility won't recognize the Airport Express I want to use to stream iTunes to my stereo. When I turn the iMac internet sharing off, the Airport Express appears but calls itself a base station. I just bought the Airport Express and it's not clear how I should set up my System Preferences for Sharing. Thx

Yes. Unfortunately the stereo is too far from the wired ethernet connection My iMac is connected to the internet using an ethernet cable from the DSL modem (plugged into the wall, not wireless). The Airport Express is plugged into an outlet 25' away from the iMac and connected to my speakers. I've turned on the iMac Airport wireless Internet Sharing, hoping to stream iTunes to the Express connected to the stereo. The iMac Airport picks up several neighborhood networks so I know it's working (and I connected my iPhone wifi to it just to check as well).
When I use Airport Utility to set up the Express, the only time Utility recognizes the Express is when the iMac Airport is off. When I turn on the iMac Airport, the Airport Utility immediately loses the Express and asks to rescan.
Maybe that explains my problem better.

I have an imac..put a folder in the trash with a lock item,cant empty trash,how do i get it unlocked?

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