I have an iMac running Lion and W7 with boot camp . It has been operating flawlessly until I went to reboot into Mac tonight. Screen went black, and system is unresponsive. I've tried force quitting and turning power off. Hard drive starts but that's it..

I have a 5 month old iMac running Lion and W7 with the latest version of boot camp . It has been operating flawlessly until I went to reboot into Mac tonight. Screen went black, and system is unresponsive. I've tried force quitting and turning power off. Hard drive starts, there's a small amount of drive activity and that's it.

Hi Jane, your info may still be there, look in the Users folder at root of the drive, how many users are there there?
It sounds like this may have happened...
Return to default desktop, apparent "loss" of home directory, (it can happen spontaneously too)...
http://docs.info.apple.com/article.html?artnum=107854

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I have 2T imac running lion Can I re-partition and use one half as a back up disk?

Bought a new mac in November and it is refused to start up yesterday. Spoke with Apple and they said I should make sure I do regular back ups in case I l ose my hard drive?!?! I did a clean install of the Operating software but was advised to erase and install.
I have taken all my important stuff off and can reinstall my programs once I get to the next stage so what I am wondering is
I have 2T imac running lion Can I re-partition and use one half as a back up disk for use with time machine so that I do not have to buy an external HD?
Cheers J

You could partition the drive, I read that Time Machine will work on if you HD partition.
BUT, it will do you no good if you HD fails.
Usually, if a HD fails it's the entire drive that is dead not just a partition.
So your time machine back would be on a dead disk, useless!

I have Imac (OSX10.6.8) and 6 days of emails that were in my inbox have disappeared. They've also gone from gmail server and my back up hard drive. But if I look at "All Mail" on my Iphone the emails are there!! Have I got settings wrong somewhere?

I have Imac (OSX10.6.8) and 6 days of emails that were in my inbox have disappeared. They've also gone from gmail server and my back up hard drive. But if I look at "All Mail" on my Iphone the emails are there!! Have I got settings wrong somewhere?

"One of the benefits of Match, right? Saving hard drive space."
I would not use iTunes Match as a backup. There are too many bugs and I don't think that's what they intended it to be anyway. The main advantage of using it is to make your music available on OTHER devices, not to replace the music on your original computer.

My new iPod touch won't let me view my pictures. It lets me open the app but then crashes when I try to open an album. I've tried resetting and turning it off for a while but nothing has worked. What can I do?

My new 4th generation iPod touch won't let me view my pictures.. It lets me get into the app but when I try to look at an album it crashes. I've tried resetting and turning it off for a while and nothing has worked. What do I do?

- Try restoring the iPod from backup
- Next restore to factory defaults/new iPod.

My iPad 3 will not change the orientation to landscape mode. I have checked the orientation switch and turned it off for a reset neither of which fixes the problem.

My iPad 3 will not change the orientation to landscape mode. I have checked the orientation switch and turned off for a reset. Neither fixes the problem. What can I do?

Is it lock in the Control Center? (tap to enlarge)

HT1522 I have a mid 2011 iMac running Lion, and the remote seems not to work at all!

Have been trying to pair my Apple Remote with my mid 2011 imac.
Nothing doing, although if I go and try same remote with an older macbook, it works fine.Battery all fine too, have been checking via digital camera. Something on my iMac is preventing this remote form being seen (and yes I have disabled ir receiving on the laptom after testing it)
any ideas?
thanks for your time!!

Ok, sounds like the safe mode boot worked... You probably don't want to always be in safe mode though (some reduced functionality) so does it do a normal boot now? If not, you should then reboot into safe mode and run Disk Utility. Then select Macintosh HD on the left hand side, and click the Verify Disk button. If needed, it will ask you to Repair Disk. If there are errors found, Repair Disk again until there are none. Then try another normal boot and reply with result, wether good or bad.

Firefox shuts down when I close it but doesn't turn off. Have to Ctrl Alt Delete and turn it off so it doesn't interfere w/ other programs

If we close Firefox. It appears to be done, but if I go to open it again it will say it is still running and we need to close it. I have to Ctrl Alt Delete and go to the processes tab to end it

See "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]]

Message about iCloud backup and it won't clear. It also won't allow me to do anything else. iPad. It is plugged in and now locked, the slides for getting in and the power off don't work, but the message stays. I have hit ok numerous times.

Message about iCloud backup and it won't clear. It also won't allow the iPad to do anything else. It is plugged in and now locked. The slides to open iPad and the one to power off do not work. I have the iPad plugged in and have pressed ok on the message numerous times.

Welcome to the Apple Community.
Try restarting the iPad and seeing if that helps.
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

Tried to reinstall iPhoto library from external hard drive, it shows that the photos and events are there but there are no thumbnails and if you click on an image or video nothing comes up.

My hard drive crashed recently and we took it to apple to get repaired. The apple employees said that they would have to replace the hard drive but they didn't have the equipment to get the data off my hard drive. So I took it to a computer store who had the right equipment after a month and a half of waiting they finally got all the data off my hard drive and put it on an external hard drive (Seagate Expansion Portable Drive). I then took it back to apple who replaced the hard drive. Now I'm in the process of reinstalling everything. I have never done a Time Machine back up or backed my laptop up to . Which I now will do very often once I've reinstalled everything. I have reinstalled all of my desktop images and folders as well as my iTunes library with no issues. However when i went to reinstall my iPhoto library it came up blank. I then Rebuilt the library several times and this was the result.
It shows that the photos and events are there but there are no thumbnails and if you click on an image or video nothing comes up.
Please help i have three years worth of images from holidays on here and would be devastated if i lost them.

iPhoto cannot find the thumbnails or the original pictures.
Go to your iPhoto Library in the Pictures Folder.
Right-click on it and from the resulting menu, choose 'Show Package Contents'.
This will bring you inside the iPhoto Library package. There you should see a Folder called Masters. Within that, there should be folder containing your actual photos.
Are they there?

I have an iMac running Lion which seems to freeze every 5 minutes. Any suggestions? regardless of what I have open.

My Imac freezes constantly. I've run disk utility which says my disk is fine. I'm running the latest version of OSX.
Any suggestions?

The next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

HT4528 the camera on my iPhone 4s color is all weird and the shutter keeps opening and closing trying to fix its self but cant. I rest my phone and turned it off and back on again.. how do i fix this. I only had the phone maybe six months.

The camera on my iPhon 4s is not working correctly. It is colored all strange and the shutter keeps opening and closing trying to fix the problem but it cant. I have already reset my phone and turned it off and on again. How do I fix this??

If resetting the camera app doesn't work you can try restoring your iPhone's software. The entire process takes about an hour to an hour and a half. Make sure you do a backup. Make sure you do a backup.
Backup:
http://support.apple.com/kb/HT1766
Restore:
http://support.apple.com/kb/HT1414

Satellite L20: Can I disconnect devices like USB Mouse without turning power off?

Hi, all.
I'm an owner of Satellite L20 notebook. I have always turned power of my computer off when i need to connect or disconnect any USB Device. Some devices have a special icon on the taskbar to disconnect them but some doesn't (USB FDD or flash disks). Can I disconnect and connect devices like USB Mouse or Scanner wihtout turning power off?

Hi
Of course that you can do this. Because of that there is Safely remove Hardware option. All external devices connected on your unit should be listed there. If you want to remove some of them click on it and click on STOP button.
When the selected device disappears from the list you can remove it from the port. I have done this many times with different units and external devices ithout any problems.

TS1367 I was having a problem down loading photos, so I force quite all programs. Then there was problem launching finder. Relaunched and turned computer off to reboot. Now computer starts, but does not boot up I am stopped at a white blank screen

I was having a problem down loading photos, so I force quite all programs. Then there was problem launching finder. Relaunched and turned computer off to reboot. Now computer starts, but does not boot up I am stopped at a white blank screen

Welcome to Apple Discussions Dathanb
You have posted in the Feedback About New Discussions forum.
As you are a first time poster, you seem to have missed the text at the top of this forum that says:
Please Read This Before Posting Here
If your question concerns a hardware or software technical issue, please do not post in this forum
Go to the main Apple Discussions page, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the POST NEW TOPIC link. Because your post doesn't indicate was OS you are using on your iMac, I can't give you a link to the most appropriate forum.
Basically, though, the version of TechTool on the AppleCare disks is not compatible with newer versions of OS X and/or Macs (I can't remember which). If you don't get a satisfactory response by posting in the appropriate iMac or OS X forum, I suggest you take your iMac to the geniuses at the Apple Store. You can set up an appointment time for the same day online before you leave home.
Peggy

We have iPhone 4 and I plugged phone into after market hardwired plug in car (that we have used successfully for two years) and the screens has gone black and wont turn on. Phone is charged. We have tried force quit- home screen and top button. help pls

We have iPhone 4 and I plugged phone into after market hardwired plug in car (that we have used successfully for two years). The screen has gone black and wont turn on. Phone was charged. I have tried force quit- home screen and top button. iTunes is not recognizing phone when I plug into computer. help pls

FIRST charge with an Apple charger for at least 15 minutes. Then hold the HOME and SLEEP buttons at the same time until an Apple logo appears. Hold for up to 30 seconds. If nothing happens the phone hardware has failed.

My Safari is stuck on on a webpage "survey.tubgalley.xyz....." It also has a pop up box with "Congratulations you are today's lucky winner, click OK to continue". I can't close these out, and have tried force quiting Safari and shutting down.

My Safari browser is stuck on a webpage "survey.tubgalley.xyz...." and there is a pop up with "Congratulations, you are today's lucky winner, Click OK to continue". ( I have not of course clicked on it!).
I have tried quitting Safari, and shutting down my computer.
I have block pop ups enabled in preferences.
I have Mac OS X 10.7.5
2.5 GHz Intel Core i5
4 GB 1333 MHz DDR3

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

I have an iMac running Lion and W7 with boot camp . It has been operating flawlessly until I went to reboot into Mac tonight. Screen went black, and system is unresponsive. I've tried force quitting and turning power off. Hard drive starts but that's it..

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