I have an invalid serial number problem

i have an invalid serial number problem

Please read this and proceed accordingly:
http://forums.adobe.com/docs/DOC-2325

Similar Messages

  • On installation, PE7 tells me I have an invalid serial number

    I installed it fine on my desktop, but when I try to install on my laptop it tells me my serial number is invalid. Called Adobe and they verified my S/N is a good number. Why is it doing this? My laptop is XP Pro, with SP3 installed. The laptop was reformatted and there is hardly anything installed at this point.
    Has anyone else had this problem?
    Thanks!!

    Yes, at one point I did, but I've reformatted the computer since. The cd worked fine on installation on my desktop. But when I try to install the cd on my laptop it tells me I have an invalid serial number.
    Julie

  • Reinstalling FCP7 in my new Macbook Pro Retina Display. I have my serial numbers back to FCP1. But it tells me that I have an invalid serial number.  Why?

    Reinstalling FCP in new Macbook Pro Retina from time machine backup.  Have all serial numbers back to FCP1 but I am warned I have an invalid serial number.  How can that be!  I need to install and use this weekend.
    Thank you in advance for the help.

    How, exactly are you doing this?
    When I restored  my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers.  This time was the same with the exception of:
    I did not enter an invalid serial number, I tried all the numbers I have.  But none of them worked.
    I will try to install from discs.
    Thanks for your help.

  • Reinstalled photoshop elements 7 and it is saying i have an invalid serial number

    I am trying to reinstall photoshop elements 7. I bought it and installed twice on my laptop. My laptop died and now I am trying to install on my new PC. It is telling me I have an invalid serial number. what can I do?

    So I think this has been figured out. A very helpful person at Adobe assisted me via phone, and it looks like I need to install the Creative Cloud for desktop. She clearly stated the steps and it is going as described.
    So, for anyone else who has a creative cloud app subscription (mine is a single-app membership for Illustrator), note that you need to have the Creative Cloud for desktop app installed to enter your serial number for another adobe product you have already installed. I had incorrectly downloaded and installed Illustrator without using the Creative Cloud app. However, the creative cloud app is now updating my version of CS 6 and should now sync with my SN for Illustrator.
    Thanks again Larry and Monika.

  • Keeps telling me that I have an invalid Serial Number during update

    Trying to update and download Acrobat 8.0 to 8.1.0 and keeps telling me have invalid serial number when software is active and working on my computer.

    Assuming AA 8 is installed and working, you have to download the updates from ftp://ftp.adobe.com/pub/adobe/acrobat/win/.

  • Invalid Serial Number Problem

    I am attempting to correct invalid license problem and program is indicating invalid serial number when it is correct.  I am Abode Acroban 7.0 Standard License

    you should use acrobat 7 standard program and serial number from here:  http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • How can Adobe Acrobat have an invalid serial number, but yet still be able to successfully install?

    (with the invalid serial number causing it to not be able to be registered with Adobe Systems, Inc.)
    Adobe Systems says the serial number is invalid, but the product successfully installed as normal with no errors.
    If the serial number is invalid, shouldn't the installation have terminated and stated that the serial number is invalid?

    Hi caseyclaassen,
    Acrobat would continue the installation even without serial key but then it will be good only for 30 days.
    After the trial poeriod is over, it will prompt you to enter a valid serial number to continue using it.
    If you have purchased a valid serial number and still getiing this error, you might want to refer to the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  • Illustrator CS6 is saying I have an invalid Serial Number

    It installed fine. I have it running on another computer so I don't see how it's invalid. I copied the serial number from My Adobe Products section.

    So I think this has been figured out. A very helpful person at Adobe assisted me via phone, and it looks like I need to install the Creative Cloud for desktop. She clearly stated the steps and it is going as described.
    So, for anyone else who has a creative cloud app subscription (mine is a single-app membership for Illustrator), note that you need to have the Creative Cloud for desktop app installed to enter your serial number for another adobe product you have already installed. I had incorrectly downloaded and installed Illustrator without using the Creative Cloud app. However, the creative cloud app is now updating my version of CS 6 and should now sync with my SN for Illustrator.
    Thanks again Larry and Monika.

  • I have an invalid serial number. What do I do?

    I purchased this authentic iPhone in Indonesia.  And have since discovered the hardware serial number is invalid.  What can I do?

    If the serial number is invalid, then it is not an authentic iPhone, take it back to where you purchased it from, or call Apple to see if they can get it all sorted out if it is indeed an authentic device.

  • Serial number problem with CS6

    This morning, after running for over a year, the serial number that came with the copy of CS6 that I bought last August stopped working. I got an "invalid serial number error" and that was the end of CS6. I tried getting help from Adobe, but to no avail. The website was full of deadends or irrelevant pages. When I finally got into the chat cue, and I still don't know how I found it because I haven't been able to find it again, after an hour of waiting I had to go to work. With only 9 other people in line ahead of me.
    So I've uninstalled and reinstalled CS6 twice, but it keeps telling me I have an invalid serial number. It is the serial number I registered with Adobe last year and that has worked since then. It is the same number that shows up when I look up "installed products" in my AdobeID account. Regardless, it is now inexplicably invalid. I found a post suggesting I run CC Cleaner. I did it--twice. I also adjusted file folder permissions on the Adobe program folder based on someone else's advice, but neither solved anything.
    My impression is that it isn't an installation problem but that due to a mistake on Adobe's end, maybe due to an Adobe or MS auto update, my serial number now really is invalid, though it is paid for. This would mean there is nothing wrong with my installation, but just the serial number. With that in mind, and also that I don't want to deal with the aggravation any longer, I bit the bullet and bought...another copy of CS6. That's right, I will have paid twice for one copy because of a problem that is likely Adobe's fault. Congratulations Adobe! I came onto this forum so I could get an answer to the following question: who do I send the bill to? Who at Adobe reimburses their users when this kind of thing happens? If customer support had been better I might have been willing to hang in there while waiting for a fix, but it is obvious that none of the options available are made to assist customers so much as to drive them away. If I had known of an alternative software that could replace PS, Illustrator, and InDesign, I would have bought it instead.
    AP

    I know I won't get reimbursed, the question was rhetorical.
    I bought the software through my university supplier of all our software, so it is legit. The point is that I paid for it, I should be able to use it. If it doesn't work, there should be a way to tell Adobe. I wouldn't be angry about it now if not for the fact I couldn't even send the information to Adobe.
    This same thing happened with my copy of IBM SPSS and QVR's nVivo X10 software. The problem is that the way these software keys are installed happens to be very sensitive to system changes or even updates on the other end, at the developer's servers that maintain licenses. I understand why they have the keys, but the way they are implemented ruins the user experience for me. When I spend about two weeks every year fixing software glitches like this, that's my whole Christmas vacation , they need to improve the software because it is becoming more trouble than it is worth.
    I wish there was a competitor for Adobe because I would love to spend my money there, even if it costs more, just to switch to another application and remind Adobe that their monopoly on the market could crumble if the customer experience starts going south.
    AP

  • Invalid Serial Number erro

    Trying to install CS2 on vista premium 64 bit. I finally got everything loaded, it told me my account had been validated and activated but when I open a program it tells me I have a invalid serial number. I have confirmed the validity with Adobe.
    Any other tips before I give up and buy CS4.

    I cannot believe I am having the exact same problem.
    I spent time with the Adobe Helpless Desk, and after a considerable run-around, all they could do was refer me here to the forums - "CS2 is too old." TOO OLD?
    So now I have to bite the bullet and upgrade? I was so happy with CS2. I am NOT happy with Adobe.

  • Invalid serial number when upgrading to Aperture 2

    I purchased aperture 2 upgrade version and I tried all afternoon to install it. There was no problem inputing the serial number that comes with the DVD. I didn't have my serial number for 1.5 so I opened Aperture 1.5 and look up the original serial number. It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?

    wayneker wrote:
    [...] It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?
    Is your original version an educational one? What you have reported sounds like what happened to me.
    There is no upgrade for the educational version. You must purchase a new 2.0 version. (You must read the small print at the bottom of the Aperture ad to find this out.) (it's as though it's a secret.)
    Jerry

  • Invalid serial number when I re install premiere elements 10

    I am getting a message that I have a invalid serial number when I try to re install premiere elements 10. It is the correct number fropm the box.

    weeone001
    That happened to me trying to install Photoshop Elements 12 on Windows 7 64 bit. In all my years of working with these programs, that was the first time that ever happened. Is your Premiere Elements 10 on Windows or Mac. I think that i remember some Mac issues in this regard.
    Activation problems can only be corrected by Adobe, and John T. Smith's second link in post 1 can help you with that.
    But, before you seek Adobe Chat, shut down the computer and try the installation again.
    I was about to contact Adobe Chat, when the second or third time around, the serial number took. Servers issues??? Never did find out. And, I was not typing in the wrong numbers.
    As an aside, if you have Premiere Elements 10 and NVIDIA video card, please let us know if you experience any unexplained display issues. There is an epidemic of such going around. The fix, for now, is to roll back the video card drive version. More on that as indicated.
    Please update us on your progress.
    Thanks.
    ATR

  • When installing LC ES4 I keep getting an Invalid Serial Number

    Due to computer issues we had to uninstall LC ES$ from one Windows 7 and are trying to install in on another Windows 7 computer.  When I enter the serial number, same one from previous install, it keeps telling me I have an invalid serial number.

    If it was an upgrade version, it may be you are being asked for the qualifying product S/N and are entering the new S/N instead. That would cause a problem.

  • Photoshop and premiere elements 12 invalid serial number

    I am trying to download a photoshop and premiere elements package that i bought through best buy. however the installer says that i have an invalid serial number. please help

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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