I have an IPad 1. I went to download 2 iBooks. I cannot down the load the latest version of the iBooks app. How do I get my money back cancel the purchase or get the book?
I have an ipad1. I went to download 2 iBooks. They failed to download. I cannot an download the latestv version of the iBooks app. How do I cancel the purchase get the book or get the latestest versionoff the app without an upgrade.?
Try downloading the current version of the iBooks app on your computer's iTunes so that the app is in your account's purchase history. Then on your iPad go to the Purchased tab in the App Store app and you should be able to download an older compatible version of the app.
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I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
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I want my money back and I want it now. Why doesn't apple have a phone number for urgent account problems? i got an overdrawn fee from my bank, I checked the transactions and found apple iTunes charged me 11 times in one day with the total amount being over $170.00!!!!! The only purchases I made that day were a few $1.29 inapp purchases. How do I get my money back??? And why don't they have a phone number you can contact. This is an urgent problem because not only have they charged me over $170 & Ive got a $30 overdrawn fee there are MORE transactions from apple on my bank account that are "pending". These transactions are of a similar amount & they are not for anything I have purchased! i have been forced to cancel my credit card to stop apple from doing anymore but I want my money back!
Thanks but unfortunately I don't have that option (I'm im Australia) so this will be day 8 that apple have my money without authorisation. The amount has now increased due to the transactions that were pending prior to me cancelling my credit card. The total is now over $300 including the overdrawn fee. It is beyond comprehension that a company the size of apple doesn't have a *real* customer service dept that handle these types of *real* problems immediately via phone contact but I guess that's the point isn't it? If we want to use the apps they provide thru their services and devices we have no choice but to put up with their primitive third world service. I sent them an email via the link you provided 4 days ago. There is no excuse for me to be STILL waiting for this problem to be resolved - none whatsoever, it is disgusting. Thanks for responding I had a feeling that was the only way to get this resolved, only it is so unbelievable I had to make sure.
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Restore as New...
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iPhone User Guide
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf -
How can I get my money back on inapp purchases?
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contact the developer or apple
http://www.apple.com/contact/ -
HT3702 Can you get your money back on a purchased song?
I have purchased some songs that weren't what I thought they were,can I get my money back on them?
All sales are final.
Did you not listen to the sample before buying? -
How do you get your money back from accidental purchase?
I accidentally bought an album on itunes that i didnt want. Is there a way to get my money back?
Policy is all sales are final.
If you want to try anyway (sometimes they make an exception), use the "Report a Problem" link in your email receipt or contact iTunes Support.
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Hey The Golfer77!
Use the information in the following article to help you report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
I just updated my Ipad to the latest version. My apps disappeared. Why when I try to run a sync does it look like it is working then the sync cancels?
Did you backup to iTune or iCloud before you update to IOS 7?
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Can I get my money back for a purchase I did not authorize
My son purchase two items today that I did not authorize can i get my money back
You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they were made an on iPhone, iPad or iPod Touch then to try and stop it happening again you can use Settings > General > Restrictions > In-App Purchases 'off' to stop in-app purchases being made, and depending upon the iOS version on it you might also have a Require Password setting on the Restrictions screen which you can set to 'Immediately' -
i need help with this!!!
There is nothing your friend can do to redeem the app. Gifts, as the ITunes Store says when you go to make the gift, are redeemable only in the country of purchase. Whether you can get a refund no one here can say with certainty. The terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck. -
How do you get your money back from a purchase you didn't recieve?
I gave my girlfriend an iPhone for christmas last year and told her it was safe to shop on the app store. I have been paying for that mistake ever since.
She quickly got interested in a fremium game called Dragon Vale and bought a huge pile of whatever dragon currency it had. She never recieved it.
I can't find a way to fix it. I tried going the the app store and report a problem on the game itself ... the report a problem on the currency pack ... Then I used the report a problem link provided in the purchase confirmation email.
0 responses at all.
She stopped playing the game compleetely 7 months ago.
Any suggestion on what we can do?I managed to get this responce:
If you are using an Apple device and have a billing issue:
Unfortunately, we are unable to give refunds directly since billing is all done through Apple. You can request a refund from the following link:
https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US
Got to chat with a nice apple support person and unfortunately the purchase was too old to get refunded.
Good strategy from Backflip Studios to delay answering untill its too late to refund
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The rules of the iTunes Store state that all sales are final. If you feel that there were extenuating circumstances, you can try your luck at requesting an exception, by contacting iTunes Customer Service.
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Are they described in the store as being in English ? If they are then you could try deleting them from the bookshelf in the iBooks app and redownload them via the Purchased link in the ibookstore in the app : re-downloading.
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Is your "home computer" the same as your laptop or are these two different machines?
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