I have an ipad2, software version 4.3.5 I am not able to connect to the iTunes store specifically the songs section, the podcasts and iTunes university is accessible. I have updated the iOS and it says it is the latest, I am able to see wifi signal good s
As explained , I have also visited the auth. Service station in Bangalore, they were not able to resolve the iTunes access issue.
Unfortunately, only apps, podcasts, iTunes U and Free Books are available from the Indian iTunes Store. See:
iTunes Store: Which types of items can I buy in my country?
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Am facing issue on my iphone 5s after updating to ios 7.1.1, every while the phone hang after lock it and cannot unlock and even cannot turn on the screen this is so annoying, kindly advice if i have to go back to the store as device still under warranty, and if its a hardware issue or software ??
Hello HaithamOkeely,
We've an article that provides the following troubleshooting steps that may help stabilize your iPhone.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen -
HT1766 I want to update to IOS 5, it says I have to backup first, but I do not see how to do that
I want to update to IOS 5, it says I have to backup first, but I do not see how to do that
If you connect the iPad to your computer's iTunes you can force a backup of it by right-clicking the iPad 'Device' on the left-hand sidebar of iTunes and selecting 'Backup' (on iTunes 11 you can enable the left-hand sidebar via option-command-S on a Mac, control-S on a PC)
Before starting the update you should copy any purchases off it to your computer via File > Devices > Transfer Purchases. You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case.
Then start the update by selecting the iPad on the left-hand sidebar, and on the Summary tab on the right-hand side clicking the Check For Updates button
Updating to iOS 5+ : http://support.apple.com/kb/HT4972
A first gen iPad will be updated to iOS 5.1.1 -
I am using Apple ipod 2nd gen with IOS 4.2.1 . No i recently updated my IOS and all my apps were deleted. Now when i download IBOOKS it needs IOS 5. How do i get the apps which are copatible with IOS 4.2.1 or IPOS 2nd GEN??
You should always have your apps on your computer. If you have failed to keep a copy of the old app versions, then you cannot get them back at all.
Sorry.
Many app makers no longer support the old ios and ipod models -
I have updated my iOS and now my hotmail will not verify my password through apple mail app. I have reset password - tried new password and old password and it still gives me password incorrect. Hotmail works fine on Mac. Has anyone had this difficulty and been able to resolve it?
Did you try deleting the mail account, then adding it back? I've read a lot of times that is what needs to happen in order for it to work properly.
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Hi, I recently updated my IOS and backed up on itunes. In the process I lost all my apps on my phone. If I use the back up option on itunes, will it restore my iphone to my old IOS? Please help!
If it's in recovery mode, the data is already gone. Why did you never back up your important data?
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I have an iPad (original). I cannot complete the update to iOS 5. It gets to the "backup" stage and then finds an error (-402653081). It asks if I want to continue, with a warning that "continuing will result in the loss of all contents on this iPad." What can I do?
Thanks Bob, I don't know why but it all of a sudden worked a few days later. It's a mystery but at least problem solved.
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I bought an iPhone 5; 16GB and after updating to ios 7 am unable to bypass the activation screen because am told is locked to the owner's iCloud account but I can't contact the owner. What can i do to rectify the situation. Bought the phone for $500.
http://support.apple.com/kb/HT5818:
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account. -
Updating to IOS and stuck on Rescue Email? Says Optional email address to confirm your I.D. or reset password but with or without typing email address in, cannot get past screen. Click on enter or Next and nothing happens. Cannot even cancel update. Pls help a.s.a.p. Thank you.
Updating to IOS and stuck on Rescue Email? Says Optional email address to confirm your I.D. or reset password but with or without typing email address in, cannot get past screen. Click on enter or Next and nothing happens. Cannot even cancel update. Pls help a.s.a.p. Thank you.
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I cannot configure my phone after just updating to ios 5, it says 'your iphone could not be activated because the activation server cannot be reached' i also cannot connect to itunes on my computer,it says 'your sim card is not supported' what can i do?
natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here. -
I am in the process of updating my IOS and my phone screen is showing a picture of the itunes symbol with a USB cord. I can't get the phone to turn back on. What do I do? Help!!
Your device is in recovery mode. Connect the device to iTunes and the computer and follow the instructions in this support document. http://support.apple.com/kb/HT1808
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I have updated my ios and than how do i restore my contacts
i have updated my ios and than how do i restore my contacts
Hi there,
You may find the article below helpful.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
-Griff W. -
i have iphone 4 software version 6.1.3 ,suddenly i waked up and i noticed that some pf my apps does not want to open ,please any help !!!
Do you have a backup? If so you could try restoring from that. Anything you created since the backup was made will be lost.
These are the basic troubleshooting steps
Troubleshooting
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears then let go.
Backup, reset, restore on icloud or itunes or restore as new.
Place the phone into recovery mode by doing this
If this fails to fix the problem make an appointment and visit and Apple store or an authorised service provider -
HT201210 my i phone wont update to ios 7 keeps saying error 29
my iphone wont let me update ios 7 keeps saying error 29
From the article that the question was posted from:
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
i have a ipod nano 1st and 2nd generation and am trying to put music on it but every time windows says one of the usb devices attached to this computer has malufunctioned and windows does not recognize it code 43 can someone help me please
Try putting it into "Disk Mode" http://docs.info.apple.com/article.html?artnum=93651
Then with it in this mode connect it to the PC and try to run the latest iPod updater to do a restore and update software if you have the option. the latest iPod updater is 2006-03-23 and can be downloaded here http://www.apple.com/ipod/download/
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