I have an iphone 4 and have tried updating to IOS 6 via my laptop and phone but it keeps failing why is this and what do i do

i have an iphone 4 and have tried updating to IOS6 via my laptop and phone but it keeps failing why is this and what do i do ????

Find the .IPSW file that was downloaded and delete it, then re-download it.
If you're using a PC, shut off your antivirus and firewall software during the process.

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