I have an iPhone 5 and it won't turn on, shows low battery but won't charge.
I have an iPhone 5, 16GB. Have had it for 22 months. All of a sudden it will not take a charge at all.
Have tried to plug into iTunes. It does not show up. It also does nothing when I try to do a hard reset. This is what happens now....
I do not live near an Apple store. It's an hour away. Possibly just the battery?
Thanks very much!
Greetings Whatupcat123,
Thank you for participating in the Apple Support Communities.
You may find the additional troubleshooting tips in this article helpful if your iPhone is not turning on:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Start with this step:
You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on.
You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device.
If your iPhone turns back on, but then blanks out again unexpectedly, try this next:
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Best Regards,
Jeremy
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