I have an iphone4 that is 2 and 1/2 yrs old and the volume buttons on the side of the phone no longer work, therefore I cannot hear people who call me very well unless I use a handsfree and also when listening to music or watching footage, I cannot alter

Question

My iphone4 is 2 and 1/2 yrs old, works fine other then the volume buttons just stopped working all of sudden. This function not working means I cannot hear people very well when they call because I cannot turn the volume up and when watching footage i.e. music video or film, I cannot turn volume up or down. This has meant I cannot use my phone like I used to, therefore not fit for purpose. Questions is - Is Apple, under the Sale of Goods Act 1979 obliged to repair/replace my phone for free?
When I went into my Bromley store today I was told because the phone is not under the 12 month warranty Apple could not help me or I could pay in excess of £100 to get phone repaired, is this right?

Answer 1

sunshinesunshine wrote:
So basically if a iphone has a fault after the 1 year warranty period is over, there is nothing the consumer can do but purchase a new phone??
Pretty much. Except that Apple will replace it for a fixed fee that is far less than the cost of a new phone. In the US the replacement cost for an iPhone 4 is $149. It is comparable in the UK. Unless you can prove that the fault was present at the time of purchase. A switch wearing out would probably be considered normal wear and tear, not a "fault".