I have an ipod that when you turn it on all you get is a lit up white blank screen what do i do

i have an ipod touch when you turn it on the screen just lites up white with no words or anything what do i do

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Similar Messages

  • I have a MacBook pro. When I turn it on all I get is a grey screen with a small grey spinning thing under the apple. What can I do?

    I cannot turn on my MacBook pro. When I turn it on all I get is a grey screen with a grey spinning thing under the apple. Can anyone help?

    Reinstall OS X.
    Reinstall Snow Leopard without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    ====================================
    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
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    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
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  • I have a PowerMac G4 running ProTools that no longer boots up.  All I get is a file folder on the screen with a flashing question mark in it.  Ran the Utility disk and all systems passed.  Any ideas?

    I have a PowerMac G4 running ProTools that no longer boots up.  All I get is a file folder on the screen with a flashing question mark in it.  Ran the Utility disk and all systems passed.  Any ideas?

    You need to use the computer's install disks to repair the hard drive or install a new OS.
    (58033)

  • HT1212 I have an ipod 5, when I turn the umit on it's side the screen no longer rotates.......

    When I turn my ipod on it's side the screen no longer rotates..........??

    See:
    iOS: Screen does not rotate
    Note that not app support landscape mode.
    If still problem
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • I have an iPod  that when I try to update the Apps that are shown to need update-ding and when I indicated to have them updated I get a message "can not connect to App store". The ipod has been updateing until recently. I came still down load new App  and

    I submitted my question but ran out of room in the box. I can still down load new Apps to my iPod touch AND update them but CAN NOT update the older Apps. that was on the iPod before the problem.
    I have been to Three Apple Service Center stores - In Tulsa OK, Oklahoma City OK, Tacoma WA and NO ONE could tell me what is the problem OR what to do to correct it.  The Tech then tells me to get hold of the main Apple Service Center number. I tell them I already have and they still recommend going to them.
    I have erased all information and started over as a new iPod Touch but the problem persists.
    I have called the Apple Service number and they tell me to do everything that the the Tech's at the Apple Service center stores tried to do but DID NOT work.
    After I spend a lot of time on the phone, I get told to make an appointment at a Apple Service center store so they can physically have hands on assistance. Come on folks I have already done that and they were of no help. When I say that, I get told that may be the only way I can get the problem resolved.
    Surely there is someone out there that knows something about what is happening OR not happening with my iPod and provide a solution.
    Thank You for your concideration

    I submitted my question but ran out of room in the box. I can still down load new Apps to my iPod touch AND update them but CAN NOT update the older Apps. that was on the iPod before the problem.
    I have been to Three Apple Service Center stores - In Tulsa OK, Oklahoma City OK, Tacoma WA and NO ONE could tell me what is the problem OR what to do to correct it.  The Tech then tells me to get hold of the main Apple Service Center number. I tell them I already have and they still recommend going to them.
    I have erased all information and started over as a new iPod Touch but the problem persists.
    I have called the Apple Service number and they tell me to do everything that the the Tech's at the Apple Service center stores tried to do but DID NOT work.
    After I spend a lot of time on the phone, I get told to make an appointment at a Apple Service center store so they can physically have hands on assistance. Come on folks I have already done that and they were of no help. When I say that, I get told that may be the only way I can get the problem resolved.
    Surely there is someone out there that knows something about what is happening OR not happening with my iPod and provide a solution.
    Thank You for your concideration

  • When i turn my touch all i get is a white screen  help

    when i turn on my touch all i get is a white screen  help

    Try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad.
    There's more to try but let's go a bit at a time.

  • TS3376 I have a ipod that I cannot get find my iphone to recognize it?  What am I doing wrong?  I have it turned on in settings.

    I have a ipod that I cannot get find my iphone to recognize it?  What am I doing wrong?  I have it turned on in settings.

    Make sure you are signed into the iCloud ID you are using on the iPod when you attempt to locate it, and that it has a good wifi connection.  If these are correct and you are and it still says it's offline, turn Find My iPod off on it, then after a minute or so turn it back on.  Then see if you can locate it.

  • TS1365 I have a mac pro that when i turn it on the sleep light blinks and makes a beeping sound but my screen is black. Any idea's as to why this is happening and how do i fix it?

    I have a mac pro that when i turn it on i get a black screen and the "sleep light" is on but i also get a beeping sound. How do i fix this? I have powered off turned it back on and tried the command, option, P, and R and still nothing

    Welcome to the Apple Support Communities
    How many beeps do you hear?

  • When I turn my Ipad3 on I get a message that states IPad is disabled.. connect to ITunes. I have done this and nothing happens. What else might I try?

    When I turn my Ipad3 on I get a message that states IPad is disabled.. connect to ITunes. I have done this and nothing happens. What else might I try?

    Force iPad into Recovery Mode
    1. Turn off iPad
    2. Connect USB cable to computer; leave the other end alone
    3. Press and hold the Home button down and connect the docking end of cable to iPad
    4. Continue holding the Home button until you see the "Connect To iTune" screen
    5. Release the Home button
    6. Open iTune
    7. You should see "iTunes has detected an iPad in recovery mode"
    8. Use iTune to restore iPad
    Note: You need to be patient and repeat the above many times.

  • HT201274 We want to reset my daughters ipod but when we go to erase all content and settings it asks for a restriction password and we have no idea what that is noone remembers making one how do we get around this.

    We are wanting to reset our ipod but when we go to erase all content it asks us for a restriction password and we have no idea what that is and dont remember ever setting one up.  How do we get around this.?

    Forgotten RESTRICTIONS Passcode
    - Restore from a backup that was make before you added the Restrictions passcode. If you restore from a backup made with the Restrictions passcode the Restrictions passcode is also restored.
    - Restore to factory settings/new iPod.
    - If you are up to file manipulation see:
    How to reset forgotten Restrictions...: Apple Support Communities
    As Ana said,
    Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Hi, Just bought an ipod classic 160gb and i notice that when I turn the volume down all the way, music is still heard, i.e. I cannot turn it down lower than a certain volume. Is there a fix for this? Thanks

    Hi, Just bought an ipod classic 160gb and i notice that when I turn the volume down all the way, music is still heard, i.e. I cannot turn it down lower than a certain volume. Is there a fix for this? Thanks

    I've got a feeling that's the way it is. I know that if I turn the volume down all the way, I can still hear the music very softly -- which is great for listening when I have a migraine!

  • I have an iPod Classic and when I turn it on all I'm getting is a red X in a circle.  Any suggestions on how to fix this?

    I have an iPod Classic and when I turn it on I'm getting a red X in a circle.  How can I fix this?

    Hi TimCummings,
    If you are having issues with an iPod with a red X symbol on the screen, you may find the following article helpful:
    Apple Support: iPod Displays a Red "X" Icon
    http://support.apple.com/kb/TS1463
    Regards,
    - Brenden

  • I got a PC (Toshiba) and i have an Ipod touch and i want to sync all my songs from my Ipod to my PC. When i tried syncing it only the songs i purchased went to the itunes. How do I get my songs that I didnt purchase from my Ipod to my Pc?

    I have a Pc (Toshiba) and I have an Ipod touch and I want to sync all my songs on my ipod to my PC on itunes. When I tried syincing my ipod to my computer it only synced the purchased songs on to my PC. How do I purchase all of my songs ans not just the purchased ones?

    you have to pay to get a program like CopyTrans here is the link: http://www.copytrans.net/download.php

  • Hi - i have an ipod and when i connect to my pc and try to update the software, its says that cannot update as im not connected to the internet even though i am. what can i do?

    hi - i have an ipod and when i connect to my pc and try to update the software, its says that cannot update as im not connected to the internet even though i am. what can i do?

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • I have an ipod touch, when you plug in to itunes,it give message for recovery mode, but after awhile it gives the message, ipod cannot be found.

    I have an ipod touch, when you plug it into itunes, it gives a message for recovery & restore. You click on OK, it will show extracting software, after extracting the software. Another message shows up restoring ipod, after awhile, it shows "ipod cannot be found." The restore will then terminate.

    Did you check your security software settings? iTunes for Windows: Troubleshooting security software issues

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