I have an issue with Apple. How to contact them?

Dear All,
I recently sent to Apple an invoice in order to inform the Part Number and Serial Number. Following teir policies, the Part Number was included in the OBS (observation) section by the reseller (a big store here in Spain called El Corte Ingles).
Also, the Part Number was included in Apple's list of laptop entitled to receive a free upgrade to Mountain Lion. Howvever, Apple sent me an email rejecting my request of receiving the upgrade.
I tried to contact them explaining where in the invoice the Part Number was included by the reseller. In addition I expalined that the model was included in their list. They never replied back. I used the following email "[email protected]". It was the one suggested by them in tehir previous emails.
Do you know a differnt way to contcat them? I 've got another pending claim. The same issue (they haven't checked the inoice properly). I cannot get a "customised invoice" from El Corte Ingle and already have requested twice a new invoice from that reseller.
Hopefully anyone here knows how to proceed or an specific email to contact Apple! help will be much appreciated.

http://www.apple.com/contact/

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Message was edited by: leroydouglas
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