I have an Officejet 4500 g510n, and cannot receive any faxes ...HELP!!!

Since I changed my carrier for phone, internet etc, I have been unable to receive any faxes.  The phone rings, it starts to communicate, then it fails.  I have gone through the troubleshooting scenarios and changed my phone to 0 rings so the voicemail does not come on, but still cannot receive any faxes.
Can anyone tell me how I can fix this problem?  I had no issues with my previous carrier.

Hi Trishiann,
I understand your printer is not receiving faxes. Take a look at the following document, Cannot Send or Receive Faxes.  I understand you went through some troubleshooting scenarios, so I apologize if some, or all, of this information is redundant. If there are suggestions in the document you have not tried, however, it would be a good place to start. Best of luck.
Ryan1216
I work on behalf of HP
The advice and opinions given here are my own and not those of HP

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