I have an Officejet J4680 that shows Printer Offline
It is connected via wireless with a static IP that the techs at HP assisted me in the set up. If I power cycle the printer, it comes on line for approximately 30 minutes then goes offline and needs to be cycled again.
Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
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Officejet J6480: Drivers Installed, Printer Offline
I have been having this problem for ages with my OfficeJet J6480 since the newest update of Solution Center 13.0, which has since caused a lot of grief for both network printing and Scan To issues on my mothers Aspire 6530 which has Vista 32 Bit on it. My machine which is a custom built Asus P5N-D with Windows XP 32 Bit on it works flawlessly with the printer wirelessly and has no problems with Scan To features.
I have reinstalled and scrubbed the drivers so many times, plus a reformat. When the installation occurs the printer works perfectly, then later the printer cannot come online wirelessly with my mom's Vista machine.
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Here are the Network Diagnostics for both computers:
Windows XP Asus P5N-D
Dumping Diagnotic Info started at 2010/01/02 11:14:08
****CNDUMasterData:: DumpStores() started *****
****m_pNetworkStore->Dump() started *****
Network Data from CNetworkStore
Hostname: kenstermain
IP Address: 192.168.0.199
Connection Type: Wired
Signal Strength: 0
Adapter: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
Computer MAC: 00:1F:C6:EA:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes
****m_pNetworkStore->Dump() finished *****
m_wlanNetworkMap contains 0 wireless devices
****m_pWlanNetworkStore->Dump() finished *****
Network Node: #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1
Network Node: #2
MAC Address: 00:00:C6:EA:*:*
Hostname: kenstermain.phub.net.cable.rogers.com
IP Address: 192.168.0.199
Network Node: #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MARJAKIRVES-PC
IP Address: 192.168.0.253
Network Node: #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series
****m_pNetworkNodeStore->Dump() finished *****
****CNDUMasterData:: DumpStores() finished*****
Windows Vista Aspire 6530
Dumping Diagnotic Info started at 2010/01/02 11:16:46
****CNDUMasterData:: DumpStores() started *****
****m_pNetworkStore->Dump() started *****
Network Data from CNetworkStore
Hostname: MarjaKirves-PC
IP Address: 192.168.0.253
Connection Type: Wireless
Signal Strength: 84
Adapter: Atheros AR5B91 Wireless Network Adapter
Computer MAC: 00:23:4D:B2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes
****m_pNetworkStore->Dump() finished *****
m_wlanNetworkMap contains 3 wireless devices
Wireless Device #1 SSID : Kirves
Wireless Device #2 SSID : Wireless2
Wireless Device #3 SSID : clyde
****m_pWlanNetworkStore->Dump() finished *****
Network Node: #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1
Network Node: #2
MAC Address: 00:00:C6:EA:*:*
Hostname: KENSTERMAIN
IP Address: 192.168.0.199
Network Node: #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
IP Address: 192.168.0.253
Network Node: #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series
****m_pNetworkNodeStore->Dump() finished *****
****CNDUMasterData:: DumpStores() finished*****
Dumping Diagnotic Info started at 2009/12/16 21:39:13
****CNDUMasterData:: DumpStores() started *****
****m_pNetworkStore->Dump() started *****
Network Data from CNetworkStore
Hostname: MarjaKirves-PC
IP Address: 192.168.0.253
Connection Type: Wireless
Signal Strength: 94
Adapter: Atheros AR5B91 Wireless Network Adapter
Computer MAC: 00:23:4D:B2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
Router MAC Address: 00:24:01:68:*:*
Is Network Connected: Yes
Is Internet Connected: Yes
****m_pNetworkStore->Dump() finished *****
m_wlanNetworkMap contains 2 wireless devices
Wireless Device #1 SSID : Kirves
Wireless Device #2 SSID : Wireless2
****m_pWlanNetworkStore->Dump() finished *****
Network Node: #1
MAC Address: 00:00:01:68:*:*
Hostname: [Unknown]
IP Address: 192.168.0.1
Network Node: #2
MAC Address: 00:00:C6:EA:*:*
Hostname: KENSTERMAIN
IP Address: 192.168.0.199
Network Node: #3
MAC Address: 00:00:4D:B2:*:*
Hostname: MarjaKirves-PC.phub.net.cable.rogers.com
IP Address: 192.168.0.253
Network Node: #4
MAC Address: 00:00:64:40:*:*
Hostname: HP3DCC58
IP Address: 192.168.0.254
Device Friendly Name: HP Officejet J6400 series
****m_pNetworkNodeStore->Dump() finished *****
****CNDUMasterData:: DumpStores() finished*****
So is there any way I can fix this issue.
Thanks and Regards,
Ken Sullivan
My Desktop
MOBO: Asus P5N-D
CPU: Intel Core 2 Duo E8400 @ 3.0 GHz
GPU: EVGA 9800 GTX+ Superclocked+ @ 800 MHz
RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
PSU: PC Power and Cooling 750w Silencer
LCD: BenQ E2200HD
Printer: OfficeJet 6480
My Laptop: Dell Inspiron 2200
Mom's Laptop: Acer Aspire 6530
This question was solved.
View Solution.I have a couple of general recommendations:
1) From the D-Link DIR-655 WIRELESS SETTINGS -> Manual Wireless Network Setup:
(a) set the 802.11 Mode to Mixed 802.11n, 802.11g and 802.11b for best compatibility. If you are positive that there are no 802.11b devices in the area, you can use Mixed 802.11n and 802.11g.
(b) Disable Auto Channel Scan and select channel 1, 6 or 11. To find the best channel, download our Network Diagnostic Utility (located here) onto a laptop wirelessly connected to your DIR-655, run it and select Show Advanced Tools and then select Display Detected Wireless Networks. Try to pick a channel that is at least 5 channels away from your strongest neighbor.
(c) Set the Channel Width to 20 MHz and Visibility Status to Visible. This gives you best compatibility. While the 20 MHz setting does slow down your network somewhat, unless you don't have neighboring wireless networks, interference from those networks effectively prevents the use of two bonded channels (to get 40 MHz) in the 2.4 GHz Wi-Fi band.
2) From the PC, uninstall the HP Customer Participation Program (if it was installed).
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts. -
HP Officejet Pro 8600 - Use Printer Offline
I am unable to access the document you posted from the above link. i have been searching the forum and all links i can find related to the HP office pro 8600 being "offline" or "device not found" are invalid. can you please help me?? i need to scan a document and the printer cannot be found on my computer. this has happened before, but i can't remember what i did to fix it.
Hello @Des111654,
Welcome to the HP Support Forums! I understand you are not able to print to your HP Officejet Pro 8600 because it is showing as offline.
I would like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
If you run the PSDR and are still getting the Printer offline error, I would like you to continue here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print
I will watch for your reply, please let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
I have a officejet j4680 All-In-One printer. I cannot get the black ink cartridge to stay in place
The black ink cartridge will not stay in place it keeps popping out when I place the color ink cartridge first. When I take the color cartridge out and put the black ink cartridge in it stays.
Is there a trick to replacing the black ink cartridge?Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
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