I have an older 8GB iPod Touch no longer supported by tech. It is locked up in "Restore" mode and fails to respond to 2-button reset. I get the apple logo and then it pos back to the cord and disc icon for restore. Any advice?
I have an older 8GB black iPod Touch (no bluetooth) no longer supported by tech. It is "locked" in restore mode. When I do a 2 button reset I can get the Apple logo but then it pops back to the synch cord-and-music disc icon indicative of restore. Any advice?
Hello honeycrisp70,
For that error, check out the article below for additional troubleshooting to get it sorted out. If it continues then you may need to contact Apple support.
Resolve iOS update and restore errors
http://support.apple.com/en-us/TS3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Regards,
-Norm G.
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i have the apple tv but it say invalide format on my tv but then wen i do the hared rest u see the apple logo but then it go back to invalide format how to fix that problem
Hi richardwilliams51,
If you are having difficulty connecting to the Internet using your Apple TV, I would suggest troubleshooting using the steps in this article -
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
If that does not completely fix your Apple TV, you may need to restore it, using this article -
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http://support.apple.com/kb/HT4367
Thanks for using Apple Support Communities.
Best,
Brett L -
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I've done the reset setting on my iPhone 5s & my device crash again while watching YouTube. The screen turns blue & the device won't start for 2mins. Can someone please help?
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Hi,
I have an iphone 4 and all of a sudden none of the apps will work, except the ones that came with the phone. When I open them the screen goes black then it goes back to the homescreen.
Also when I plug the phone into itunes it only gives me the option to either restore or eject the phone. Up until today I never had any problems, I sync it regularly and all the software (inc itunes) is up to date. The last time I backed it up was about a month ago when I got the phone, (a replacement as my other iphone4 had loads of problems) so I don't want to have to restore it and lose everything off it!
Any ideas? Thanks in advance!Sounds like the device was dropped at some point and damaged as a result.
Take it to Apple for evaluation and a replacement. -
I have got a 13 inch MacBook Pro and it got stuck in a loop so I switched it off by holding the power button down and now when I switch it on the apple logo appears then I get a blank slot at the bottom of the screen then the circle appears and rotates and then it switches off again, I have tried starting it again with the system disc that came with it when it was new but it makes no difference. Is there a sequence that I can use to force it to start.
Sorry. We can't help you. It's no longer an iPhone. Apple won't touch it.
Take it to whoever replaced the screen and see if they can help you.
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I changed my apple id on the apple help websites then I went to buy an app and the id didn't change and when I put my password wasn't accepted what do I do next so that I can buy an app?
Welcome to the Apple community Jalm14ts
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
my ipod touch 4g 8 gigs is not turning on it wont get past the apple logo its not frozen because it turns the screen black and the apple logo please help me
- Try a reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your computer and try to restore.
- See if placing the iPod in recovery mode will allow a restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- If the logo still show all the time, let the battery fully drain. After charging for an hour try the above again. -
During the boot up process, the white bar under the apple logo is always so close to reaching the end but it restarts and tells me to restore it again. I have tried different usb ports and restarting computer but it wont work
Ipod classic 120gbHave you tried restoring through iTunes? If not, try pressing and holding the center 'Select' button and the top 'Menu' buttons together until it restarts. Once you it restarts and you see the Apple logo, press and hold the left 'Previous' and center 'Select' buttons together to go into the diagnostics. You can run tests through that and see if it's a hard drive issue or software issue.
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I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not restart, the logo disappears. I have tried connecting to my iMac to restore the iPad but the device does not show up (I have an old iMac). What else can I do?
You need to be running Snow Leopard 10.6.8 at the very least in order to sync your iPad with iTunes so you could update your Mac, if it can be updated, and if you care to do so.
If that's not an option, you will have to find someone that can restore the device for you with their computer running iTunes or make an appointment at an Apple Store and ask them to restore the device for you.
I hope that you have an iCloud backup, because you will lose everything on the device when it is restored.
Snow Leopard can still be purchased in the U.S. Apple Online Store.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Also, I would not give up on the reset technique....holding down on the sleep and home buttons at the same time until the Apple logo appears. It takes about 10-15 seconds and sometimes just a little longer to get the logo to appear. -
my phone was showing the apple pic when i eraseed all content and settings so i did Pressed both home and sleep/wake buttons until the Apple logo appeared, then released the sleep/wake button and continued pressing the home button alone until iTunes detected the phone in Recovery Mode but an error is coming (1015) plz help me!!!!
plug into itunes and take it from there
http://support.apple.com/kb/HT1808 -
I had my iphone 3GS and then upgraded to 6.1.3. Now the phone is in a loop and reboots everytime the Apple logo comes up. I held teh home power and connected to itunes to retore, but it won't restore. any ideas?
Hey harikrishnandhk,
Thanks for the question. I understand you are having issue with your iPhone 3GS. You are definitely taking the correct steps, as you'll want to restore the iPhone in recovery mode. For information on doing so, see this article:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Thanks,
Matt M. -
My ipod touch is frozen on the apple logo screen, I've tried everything on the trouble shooting page and nothing works, any suggestions?
Please tell us what you tried (the support page) to avoid wasting ours and your time.
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I recently updated a app on my iPad 2.it asked me to turn it off then on so I did .now every time I turn it on the apple logo appears then it automatically shuts down an does the same untill the battery's gone ?
You probably need to restore your iPad now. Pay attention to the last part of this kb article where it explains about using recovery mode. You may need to restore the iPad using that method.
iTunes: Restoring iOS software -
I dropped my iphone 4 and it shut off and when i tried to cut it on it wouldnt. so i connected it to a power source and it tunred on but stay stucked on the apple logo. so when i discounted it shut off. it only turns on when connected to a power source but not on its own. i tired to connect it to itunes no help, i tried to press the home and power button still no help.
Your last try would be a restore if you can get iTunes to recognize the phone. If not, you have probably damaged the device beyond repair. You can go to see Apple about an out of warranty replacement. The cost for the iPhone 4 is $149US, you can check for your location.
-
My IPad will not turn on despite charging all night and all day. The Apple pops on but then shuts off again. It does this over and over. How can I fix this and get it up and running again?
Hey bellabeanbag,
Thanks for the question. The following resource outlines troubleshooting steps if your iPad is not responding:
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
If iPad won't turn on, or the display stops responding
Follow these steps, testing after each:
1. Turn the iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
2. Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
If iPad still won't respond after you restore it
Follow these steps, testing after each:
1. If you receive an alert in iTunes while restoring your iPad, refer to this article for instructions on how to resolve common issues with updating and restoring.
2. If you cannot restore your iPad in iTunes, or if iTunes does not recognize the device, refer to this article for instructions on restoring using recovery mode.
Thanks,
Matt M.
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