I have an older generation iPad that I can't update what do I do

How do I update my iPad

A first generation iPad can't be updated past 5.1.1. If you need a newer iOS version, sell that iPad and put the money you get for it towards a newer device.
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  • I have a first generation ipad that I gave to my father.  He wants to download a few things and it says that he can't because he needs the new ios update.  When I try to download it it says that I can't.  Is the older version IPADS unable to update?

    I have a first generation IPad and it won't let me download unless I update to the new ios system.  When I go to do that it won't let me do that either. What advise can you offer?  Thanks

    Maybe a little more info would be helpful. How are you trying to update the iPad? What model iPad it is and what version of the iOS is on it now?

  • I have a second generation iPad that has started locking up frequently. What causes this

    I have a second generation 32gb Ipad that has started locking up frequently. All updates are current. It is on IOS 7.06 A soft boot is required to restart. Over 9.0 gb memory remaining. Any known causes?

    There are some bugs in iOS 7 that can cause problems. An update to 7.1 which is in Beta test make help increase overall stability.

  • HT204350 I have an older Mac 07 that needs to be updated the apple store left our town, I've been trying to do free down load but not working any advice?

    Hi, I have a older Mac early 07 I think, I'm trying to update it online since our apple store closed in our town.  Can anyone advise me on what I would need to do since the maverick free upgrade didn't seem to work.  Is there an earlier program that I missed?  I had gone thru a couple of brain surgeries so I might of missed some things.  Thanks

    First, have you confirmed that your Mac is compatible with Mavericks? Here are the compatible models:
    •     iMac (Mid 2007 or newer)
    •     MacBook (Late 2008 Aluminum, or Early 2009 or newer)
    •     MacBook Pro (Mid/Late 2007 or newer)
    •     MacBook Air (Late 2008 or newer)
    •     Mac mini (Early 2009 or newer)
    •     Mac Pro (Early 2008 or newer)
    •     Xserve (Early 2009)
    so an early 2007 Mac of any type would not be compatible. If you'll run the System Profiler app (in the Applications/Utilties folder) and tell us what is says for the Model Identifier in the Hardware Overview, we can confirm what model of Mac you have.
    Regards.

  • I have photos on my iPad that I can only see in slideshow. How can I get rid of them?

    I can't update my iPad because these photos are taking up a lot of space. I think we're accidentally synced in through iTunes but I can't see them in my photos on the iPad or even when I look at my photos from my iPad on the computer. They can only be seen in slideshow

    Hello there, Caroline.Mitchell.
    The following Knowledge Base article provides some great steps for removing photos from your device:
    iTunes: Syncing photos
    http://support.apple.com/kb/HT4236
    Depending where the photos in question are located, the following steps should prove valuable:
    To delete synced photos and videos from your device
    In iTunes, click the Device button in the upper right corner. (If viewing the iTunes Store, click the Library button in the upper-right corner first.)
    Click the Photos tab in the resulting window.
    Choose "Selected albums" and deselect the albums or collections you want to delete.
    Note: To delete all synced photos, deselect "Sync Photos from" and, when asked, click "Remove photos."
    Click Apply.
    To delete Camera Roll photos and videos from your device
    There are two methods to delete items from the Camera Roll:
    Import the Camera Roll to your computer and choose to delete items after import.
    Delete photos and videos from your device manually:
    Open the Photos application and open the Camera Roll.
    Tap the Action button.
    Tap each photo to select it.
    Tap the Delete button.
    Note: For photos and videos you want to save, import them to your computer before deleting them from the Camera Roll.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I have the older generation ipad and the screen orientation is locked. I don't seem to have a switch option under General. Can you help me?

    Ipad orientation of screen is locked. I don't seem to have the command for switch on general systems settings.
    Any ideas?

    If you see a lock icon in the upper right corner of the screen - then the screen orientation is locked.
    Try the side switch above the volume rocker first and see if that unlocks the screen. If that doesn't do it, double tap the home button and swipe to the right and look for the lock icon all the way to the left.
    If the screen is unlocked but still will not rotate, reset the iPad.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • HT204266 I used an iTunes gift card on my iPad but although it said I have positive balance, also said that I can't update or buy anything because I have not provide a credit card, how can I avoid to put my credit card in the iPad?

    I bought a iTunes card and I summited in my iPad, now that I want to used it to pay for Apps, it seems that it doesn't want to used the balance available from the iTunes card,
    I disconect and connect back so, it can see the iTunes balance, but when is looking to connect it said that the connection with iTunes Store is impossible. Now I have apss that need updates and I can do it because I have a negative balance and a credit available in the iTunes card.
    How can I make it switch to used the balance available.
    Thank you for your kind response.

    Not clear what you mean by iTunes help. You can contact iTunes support by:
    Apple - Support - iTunes - Contact Us

  • Trying to update system on 1st generation IPAD to give to my 5 year old to use. It is saying that i have purchases on this ipad that are not in my library which is odd because everything on the ipad was purchased current ID. How do I transfer to library?

    Trying to update system on 1st generation IPAD to give to my 5 year old to use. It is saying that i have purchases on this ipad that are not in my library which is odd because everything on the ipad was purchased current ID. It is not telling me how to transfer them to library? Does anyone know?

    Hi stefe109!
    I believe this article can provide the information you are looking for:
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/ht1848
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • HT201335 OK, so I have the 1st generation iPad.  There is an AirPlay symbol, near the music symbol.  Is this useless? If I enable it, what does it enable?  And, what technological advances were made over the last 2 versions that have made my iPad 1, obsol

    OK, so I have the 1st generation iPad.  There is an AirPlay symbol, near the music symbol.  Is this useless? If I enable it, what does it enable?  And, what technological advances were made over the last 2 versions that have made my iPad 1, obsolete? 
    Thanks for the enlightenment!
    Jeff

    My daughter has had her Razr for about 9 months now.  About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

  • TS3274 Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

    Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

    Hi Fayed11,
    Welcome to Apple Support Communities.
    You may find this article useful for troubleshooting any apps on your iPad that aren't behaving as expected:
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Have a great day,
    Jeremy

  • We have a first generation iPad.  All of a sudden it will not go to "GROUPS" in Facebook.  It gives the message "Page not found"  We can go to the "GROUPS" page on any other device that we have.  Why will the iPad not go to "GROUPS"

    We have a first generation iPad.  All for a sudden, in will not go to the "GROUPS" page on Facebook.  It gives the message "Page can not be found"  It will bring up the members of the group.  We can pull up "GROUPS" on all the other devices we have, but not the iPad.  What has happened?  We have not changed any settings.  Yesterday afternoon, it worked last night it would not.  It still will not work. What as happened!?!?!?!?!?

    if you mean facebook in safari and not the facebook app
    then the mobile facebook page have allways been odd and defect
    which is why they made and is pushing the app

  • I have a first generation iPad and macbook air and iPad is saying that my username or password are incorrect even though they are working on the Air and my iPhone.

    I have a first generation iPad and it is saying it can't get mail as the user name or password are incorrect even though the same details are working perfectly on my Macbook Air and iPhone.

    Hi Go to settings On iPad Email Accounts Delete Email Account then Re Add Account Do this for each Account you are having problems with. Cheers Brian

  • HT4059 i have a first generation iPad and find i need to load an earlier version of i books but the downloads page does not aloww this ?

    I have a first generation ipad and find i cannot now run ibooks as i need an earlier version but cannot find any clickable tabs on the ibooks download page that i am directed to ?

    You should be able to download a compatible version. If the iBooks app isn't already in your purchase history thet download the current version on your computer's iTunes so that the app is in it. Then on your iPad go to the Purchased tab in the App Store app and see if you can download an older compatible version of it

  • I have a 3rd generation iPad running iOS7.0.2, and since updating to iOS7, it will not mirror to an AppleTV.  The devices will connect, but the video monitors show only a blank screen.  The AppleTV's work fine with various other iOS & OSX devices. Ideas?

    I have three AppleTV's where I work.  I have two at home.  I have an iPhone 4S running iOS7.0.2 which mirrors smoothly via AirPlay.  I have a 2011 MacBook Pro and a 2011 iMac, both running Mountain Lion, both of which mirror smoothly through AirPlay.  I have a 3rd generation iPad running iOS7.0.2, and since updating to iOS7, it will not mirror.  The iPad will connect to the AppleTV, but the TV's and projectors only show a black screen when connected: the iPad screen looks as it should, except that the transitions become jumpy when connected via AirPlay.  This is true on both networks: at home and at work.  Another gentleman using the network where I work has the most recent iPad, also running iOS7.0.2, and he is having the same problem.  I have tried to "Reset All Settings."  I have tried to "Restore."  Does anyone have any suggestions?  Has anyone else experience difficulty mirroring the iPad through AirPlay since the release of iOS7.0.2?

    No problems exists with the router (on either network described above) or the multiple AppleTV's which are able to mirror multiple other OSX & iOS devices seamlessly. The problem is strictly with the iPad and iOS7.
    The following information was helpful:
    Big Apple fan
    Re: AirPlay with AirServer connectivity problem
    Oct 14, 2013 9:43 AM (in response to ceb2652)
    This is an iOS 7 AirPlay mirroring bug...
    To make matters worse, the iPad automatically drops its mirroring session 45 seconds after it auto-locks.
    3-4 mirroring sessions is all it takes for the iPad mirroring to freeze up.
    After this happens, mirroring to an Apple TV only projects a blank screen.
    Once the mirroring is hung, the only way to fix it is to restart the iPad.
    Apple please fix this iOS 7 issue!

  • I have a first generation iPad and the screen went completely green on me and locked up.  I was able to unlock it, but now there's a green haze all over the screen.  Anyone know what the issue could be and how I can get it fixed?

    I have a first generation iPad and the screen went completely green on me and locked up.  I was able to unlock it, but now there's a green haze all over the screen.  Anyone know what the issue could be and how I can get it fixed?

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Out-of-Warranty Service
         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)   
    iPad model
    Out-of-Warranty Service Fee
    iPad mini
    $219
    iPad 3rd, 4th generation
    $299
    iPad 2, iPad
    $249
    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
    iPad Repair & Screen Replacement Services
    http://www.ifixyouri.com/16-ipad-repairs
    RepairZoom iPad Repair
    http://www.repairzoom.com/ipad-repair.html
    Mission Repair
    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
    iGadgetResQ
    http://www.igadgetresq.com/ipad-repair/
     Cheers, Tom

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