I have an older iPod that no longer shows up in iTunes or appears to be charging. When I press the Menu and Select buttons, the Apple logo appears and then an icon of a battery with an exclamation point. Is it dead for good?

If it is otherwise working, you can change the battery. If you want to do it yourself, you can buy the part on eBay and other online sources. Just make sure you know the type of iPod you have so that you get the right part.
http://support.apple.com/kb/HT1353
There are online guides, including the ones on this web site
http://www.ifixit.com/Device/iPod
(Note: Most replacement batteries come with plastic/nylon tools seen in the guides.)
You can also have a repair business do the work.
If it is just the battery, if you do a Reset (using the Menu and Select buttons) while it is connect to your computer, I think it should still be recognized by iTunes.

Similar Messages

I have an old Ipod that won't show up on Windows Explorer but shows in Itunes., I have an old Ipod that won't show up on Windows Explorer but shows in Itunes.

I have an old Ipod that won't show up on Windows Explorer but shows in Itunes., I have an old Ipod that won't show up on Windows Explorer but shows in Itunes.

In iTunes, select the iPod in the iTunes sidebar, under DEVICES. Over to the right, go to the Summary tab.
There should be a checkbox that says Enable disk use. Check it and Apply the change. It should now appear in Windows, when the iPod is connected.
NOTE: When Disk Use is enable, you have to eject the iPod (in iTunes) before physically disconnecting it from computer.

I have an older IPOD that I'm having trouble getting new purchases on to my IPOD. I use to have a source list on the left hand side of screen where I dragged my purchases to and they downloaded. Can't find place to check manual vs. auto sync.

I have an older IPOD classic that I'm having trouble getting new purchases from library to IPOD. I use to have a IPOD icon in the source list on the left side of the screen. Now that is all gone. My purchases are coming up as recently purchased but can't figure out how to get them transferred to IPOD. I also can't find how to confirm setting is for manual not auto sync as the first computer I had blew up and am now using a different one. I haven't had any of these problems prior to the updates.

G'day Mate,
As an avid flight simmer I bought a new soundcard my previous was
an audigy 2 platinum ex with an external module I really liked but somehow all of a sudden I was getting a screech when using FS9 sor I opted to change to the present. Well stone the crows my soundcard was auto updated with new drivers and well you guessed it the soundcard did not show in the sound video controllers window No I have just joined this forum and it looks like3 you may have the answer for me . I am now going to do as you suggest and see what happens.
I shall return with the outcome of my dilemma.
Many thanks for your sound advice ( pardon the pun)
Pat
Ret'd Viet Vet

Ipod touch no longer showing up in itunes after connecting to laptop.

I downloaded itunes on my new laptop that runs windows 7. Since I hadn't updated itunes on the pc, I connected the ipod to my pc (which runs windows xp). A screen pops up that basically alerts me that I have a digital camera installed. I have updated the drivers, I have uninstalled and reinstalled windows and it still shows up as a digital camera and still doesn't show up in itunes. Now, since I initially had the ipod hooked to the new laptop, I am wondering if I did something during the installation and sync on the laptop that has caused a problem on this desk top. I am completely ignorant when it comes to electronics. To summarize what I did.
1. Downloaded itunes onto laptop that runs windows 7.
2.Plugged in lpod touch to laptop and proceed to authorize both computers for itunes.
3. Made a playlist that didn't sync with ipod.
4. Went to the desk top(windows xp) and when I plugged ipod in it ask what camera location did I want to run device. That has never happened before.
5. Went to windows system folder and found the usbaapl. sys folder.
6 From the ipod camera device I opened the device manager, found the ipod under digital imaging..
7.Right clicked ipod camera and update driver,
8.Checked install from a list or specefic location.
9.Search for best driver in these locations. I then UNCHECKEd search removable media.
10.Copied and pasted the driver information in the box and clicked next.
11.Saw ipod device driver.
After all of that Ipod still shows up as camera and will not sync!!! Help

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
I would first remove and reinstall all the Apple software by:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
The drivers in windows that sees the iPod as a camera is different that the drivers that see the iPod in iTunes.

HT1351 I have an IPOD that has not been synced to Itunes for several years. I no longer have the same computer or e-mail address. How can I sync my old IPOD material to my new itunes account?

I have an older IPOD that has not been synced to Itunes for seceral yeras. I no longer have the same computer or e-mail address. How can I sync my old IPOD material to my new Itunes account?

Your email address (used as your Apple ID) does not matter, because iPods are not directly linked to a particular Apple ID.
NOTE: You can still use your old Apple ID, even if your that email address is no longer valid. As long as you remember your Apple ID password. Go here and click on Manage your Apple ID.
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
You can change the primary email address used by Apple, although the Apple ID remains the same.
Back to the iPod. iTunes syncing is generally in one direction only, from the computer's iTunes library to the iPod. You cannot use iTunes to transfer song files from iPod to computer, except for songs purchased from the iTunes Store. However, there are third-party methods and utilities that can transfer from iPod to computer. If you do an Internet search on something like "ipod transfer," you should get some links. (The CNET article seems to be popular.)
Once the song files are on your computer's drive, you can add them to your new iTunes library. After confirming everything is there, sync your iPod to that library. If there is any content purchased from the iTunes Store that uses DRM (copy protection), such as audiobooks, videos, and very old song purchases, iTunes may prompt you to authorize your computer with your Apple ID (the one you used to make the purchases).

I have an older Ipod and don't remember my old apple ID and password so I created a new ID. How do I retrieve all my music from the old ID

I have an older IPod that I am starting to use again now that I have a functioning computer. Problem is I don't remember my old apple ID and want to import my library. And if I can't do that If I start to download music on my new ID will it wipe out what I already have on my IPod ?

Launch iTunes on your computer.
From the menu bar click Store / Authorize This Computer
Connect the iPod.
From the iTunes File menu click: Transfer Purchases From ...

TS1814 Most of the songs on my iPod Classic no longer dshow up on iTunes on my laptop. I deleted iTunes & installed the latest version but this did not change anything. For example on 1 playlist I have 66 songs but only 1 shows on the iTunes screen. Th

Most of the songs on my iPod Classic no longer show up on iTunes on my laptop. I deleted iTunes & installed the latest version but this did not change anything. For example on 1 playlist I have 66 songs but only 1 shows on the iTunes screen. Thanks you for any help.

See Empty/corrupt iTunes library after upgrade/crash or
Recover your iTunes library from your iPod or iOS device.
tt2

Battery icon with an exclamation point on it

My battery life on my 4g ipod was still pretty descent, but just recently, if i don't charge it every other day, i get a battery icon with a exclamation point over it. Did the battery life just drop that quickly, and if so, how do i fix? Send in for a battery replacement, or can i do that myself?
4G ipod 20gig Windows XP 2 years old

I just plugged it into an outlet, and it started to work, if you the have the charger that you can plug into an electrical outlet it should work.

I Have an older IPod Mini that was synced to a computer I no longer have. How can I get the song on it to a new Library without losing the songs

I have an older IPod Mini that was synced to a computer I no longer have. How can I move the songs on it to a newer library without losing the songs?

iOS: Unable to update or restore

IPod displays a folder icon with an exclamation point

I know ,ive read & tried the 5Rs posted on web but it just don't seems to work.
I keep having this icon even when i plugged onto the USB,there's no response at all EVEN when i open the iPod Updater 2006-01-10 to restore factory settings..Why???????
I thought maybe my batt is dead flat,tried to charge but i don't see any battery charging sign...IT'S STILL THAT ICON!!!
I'm kinda freak out..Can anybody help me out??
Think the last & only option is to send it back to apple shop to troubleshoot.....
iPod Nano Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Folder icon with an exclamation point

My ipod told me I had a corrupt disk so I restored it. I then tried to sync it with my itunes library but after a while it said "The iPod (my name) cannot be synced. The required file (or disk) cannot be found." And then it says the sync is finished. When I look at my iPod, only a few of my songs appear as opposed to the number that it got to when syncing. I then tried restoring it again but the computer now freezes and doesn't find the ipod and only unfreezes when the ipod is unplugged. Occasionally itunes comes up with a message about my ipod being corrupt and needs to be restored even when the ipod isn't plugged in. Now the folder icon with an exclamation point has come up on my screen, and it will not connect to the computer at all. I have tried putting it into disk mode but it still doesn't work. does this mean that I have no hope and I will have to buy a new one??

I have tried all of those. when i even tried to
restore factory settings, it said ipod manager
internal error. what is that? and one other thing i
noticed, the lock symbol that appears when you slide
the hold button appers at the bottom of the computer
screen when my ipod is attached, I guess suggesting
that it is locked, but when i toggle it on the ipod
itself it appears and disappers as indicated. this
is driving me nuts!
iPod Manager Internal Error deals with the software versions you have on your computer. One of them might be out of date. Make sure you have iTunes 6.0.4 (open iTunes, click on Help, click on About iTunes. The version is the top line of the gray text that scrolls up). Then make sure you have iPod Updater 2006-03-23.
If you need to update iTunes you can get it at
www.apple.com/itunes/download
If you need to update iPod Updater you can get it at
www.apple.com/ipod/download
If you find that your software is all up to date, try just restarting your computer, and then restoring again. (If you have your iPod in disk mode, you should disconnect it before you restart your computer).
If that doesn't work, just uninstall and reinstall iTunes. This should resolve the iPod Manager Internal Error.
As far as the lock icon goes... I'm not sure about that one. It might have something to do with having the iPod in disk mode, or it might just be acting weird because of what's going on with the iPod right now. As long as it isn't blocking you from trying the steps to fix the iPod, I wouldn't worry too much about it for now. Maybe it'll act normally once you resolve the !folder.
Best wishes,
CG

TS1424 When I click to play my songs in the library they will not play and show a circle with an exclamation point in the middle of it, what does that mean and how can I get them to play?

When I click to pay my songs in the library they will not play and it shows a circle with an exclamation point within it. What does that mean, how do I fix it, and how will it play my songs again? They used to play before on my Iphone4 with no problem, but since I upgraded to the Iphone4s there is an issue.

I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.

I have done something terrible! nopen up, 'event' but if I click on them a triangle with an exclamation point comes up. What have I done, how can I get them back?

I have done something terrible! now some of my photos will not open up, I can see them in the 'event' but if I click on some of them I get a gray triangle with an exclamation point. What have I done and how do I rectify it?

The exclamation shows when the file path/link to the original file has been broken. Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #3, followed by #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

My touch screen on my ipod Nano, Generation 6 has gone completely white. I can still play music if I "accidently" touch the right icon. Does anyone know how I can fix this. Also I have 2 other ipods that i can't sync anymore, it says they are not compatib

My touch screen on my ipod Nano, Gen 6 has gone completely white. It had started going white the day before. I tried resetting it but to no avail. Does anyone know how I could fix this. Also I have 2 other ipods that I am no longer able to sync. It comes up with a message (best I can remember) something to the effect that my itunes version is not compatible with my ipod. Please help. I'm tired of buying new ipods when the new hasn't even worn off of them!!!
Thanks

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have an older Ipad that won't come on to the passcode screen. It's just a black screen. What can I do with it?

I have an older Ipad that won't come on to the passcode screen. The screen is black like it is trying to come on, but it doesn't. I tried hooking it up to Itunes, but since it has a lock on it I can not get it to do anything. Is there anything that I can do with it at this point? I have tried doing the hard reboot, but nothing comes up on the screen. The one time that it did come on the colors were very distorted. TIA

Google for DFU mode and try that.

I have an older iPod that no longer shows up in iTunes or appears to be charging. When I press the Menu and Select buttons, the Apple logo appears and then an icon of a battery with an exclamation point. Is it dead for good?

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