I have an older Samsung SCH U470 can't get picture messages

Could a few ays ago, now it won't open them   I did a master reset on the phone and since then it stopped working

lorroth1
That is odd! Are you still having problems receiving pictures? If so, I'd love to assist.
Did you have any problems sending pictures as well? Were you receiving any type of error message when you weren't getting them on the phone?
There could be a couple reasons as to why pictures are not being received. Does the phone have enough memory to receive the message. I suggest looking into the available memory by:
Going to  the main screen, press Menu.
Scroll to Settings & Tools. 
Scroll to Memory, press OK.
Music Memory
Display shows
Available
Used
Total
Phone Memory
Memory Usage
My Pictures
My Ringtones
My Sounds
Also, since you did a master reset, you may need to check some settings on the phone,  Go to Message>select Messaging>Settings>select Multimedia Auto Receive (make sure it is highlighted to receive)
If you have performed these steps but are still having problems with receiving picture messages Private Message me and I will be glad to look into the account  for you.

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