I have an older version of Firefox (3.5), can I still get support via chat even though I don't have the newest version?

This is more of a policy question than a technical one -- just wandering if Mozilla puts a limit on who is eligible for support based on software version or anything else? Thanks.

Currently we are support Firefox 3.6.24 and 8, and not only support, you are using an outdated version where no security patch, vulenerability updated and many more, in pc not only antivirus, you should keep always browser, browser plugin, java, reader up to date
you can get latest version of Firefox from here
* getfirefox.com

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I downloaded the newest version of firefox. Now I just keep getting a mesage to restart my computer. I have restatrted numerous times and keep getting same message. Any suggestions

I downloaded the newest version of Firefox. Now I just keep getting a message to restart my computer. I have restarted numerous times and keep getting same message. Any suggestions edit

Hi Dann, did you delete to the Recycle Bin, or did you do a more drastic permanent delete (e.g., Shift+Delete) or empty the Recycle Bin?
''If you think it might be in the Recycle Bin:''
First, make sure hidden folders are viewable. You can do that using Windows Explorer or My Computer > Tools > Folder Options > View tab. Look for the radio buttons to show or not to show hidden files and folders.
Now look for C:\Documents and Settings\''username''\Application Data\Mozilla\Firefox\Profiles or some part of that path, or your actual profile folder, which would have had a semi-random name, typically ending with default, or the bookmarkbackups folder, which is the ultimate prize.
''If it's not in the Recycle Bin:''
To recover your old Firefox settings folder (profile folder), try using a utility like Piriform's Recuva:
http://www.piriform.com/recuva
That needs to run ASAP before deleted files are overwritten.
The folder you're looking for would have had a semi-random name, but be located here:
C:\Documents and Settings\''username''\Application Data\Mozilla\Firefox\Profiles
By default, that folder is hidden. Make sure hidden folders are viewable. You can do that using Windows Explorer or My Computer > Tools > Folder Options > View tab. Look for the radio buttons to show or not to show hidden files and folders.
In particular, a bookmarkbackups folder would be a wonderful thing to be able to recover.
Hopefully one of these methods will work for you.

I just downloaded Firefox 6.0. The web page asked if I wanted to upgrade. What is the most recent version of Firefox and why can't I get it denoted in the propperties link? Also why is it not compatible with AVG Tool Bar?

I just downloaded Firefox 6.0. The web page asked if I wanted to upgrade. What is the most recent version of Firefox and why can't I get it denoted in the propperties link? Also why is it not compatible with AVG Tool Bar?

Firefox 6.0 is the current version.
Get what denoted in what properties link.
You can get the version number in Help -> About Firefox,
and in '''about:support''' typed into the Location bar, and you can use JavaScript to list the user agent -- javascript:navigator.userAgent
I'm not aware of any version of Firefox from Fx 2 on up to Fx 6 where "AVG Safe" is not a problem. Crashes aren't the only failures caused.
* http://kb.mozillazine.org/Problematic_extensions
* https://addons.mozilla.org/en-US/firefox/blocked/
* https://addons.mozilla.org/en-US/firefox/blocked/i6
* https://bugzilla.mozilla.org/show_bug.cgi?id=527135

Hi, I can't access my iTunes store even though I had updated to the latest version of the iOS. It always shows "the request could not be processed" when I tried to access the iTunes store. Pls help..

Hi, I can't access my iTunes store even though I had updated to the latest version of the iOS. It always shows "the request could not be processed" when I tried to access the iTunes store. This has been going on for the past 3 days already. Pls help..

Many thanks b Noir
This is a copy of ONEof the keys in the registry I changed as told by Apple support today. I also have changed others as instructed by GEAR software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so I downloaded the software and installed again.
Sorry, just this minute went to insert image and it is giving me a message saying this sort of content is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help

I own CS5 on my work laptop which was just stolen. Do I need to buy CS from scratch or can I transfer CS5 to a new computer even though I don't have the one that CS5 is on?

I own CS5 on my work laptop which was just stolen. Do I need to buy a new CS from scratch or can I transfer CS5 to a new computer even though I don't have the computer that CS5 is on? Company purchased CS5 before the whole creative cloud leasing thing started, but after discs.

You can use web chat to remove authorization from the computer that was stolen:
Serial number and activation support
You can download the software again here:
Other downloads

How do i get rid of a message notification, that shows even though i don't have any new messages?

How do i get rid of an unread text message notification that is there even though i don't have any unread messages?

The next step in user troubleshooting is restore from a backup. If that does not fix the problem, then a restore as a new device.
Is this email, iMessage, or SMS?

My dock disappears even though I don't have hiding mode?

Recently my dock has been acting really strange. Even though I don't have "hiding-mode" on in the System Preferences, it keeps disapearing from the screen! I have tried to turn the computer off, I have also tried turning on and off the hiding-mode (as well as all the other "modes" in the Dock-section) but it doesn't help. This is really annoying me as I hate when I can't see my dock... I have no idea why this happened. I hadn't touched anything in the System Preferences but suddenly one day this just stared to happen. Does anyone know what I should do?
The top bar (I don't know its name...) where the wifi-connection, the battery percent, time and where the apple-symbol is (that gives you the opportunity to log out/turn off etc.) also "gone"!! It comes back when I move my mouse cursor over it, just like the dock, but I have no idea how to turn the hiding mode off.
They both stared disapeareing at the same time.
Has this happened to anyone else, and what am I supposed to do?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

I-phone 4: I can't hear a ring anymore, only a trill. I've uploaded the newest version .

I-phone 4: I can't hear a ring anymore. only get a trill.So I'm missing a lot of calls. I've uploaded the newest version.. Who knows what to do?

Hi cheryl28,
It looks like your System Details say you are still on version 3. How have you been trying to update Firefox? Were there any errors during the update? You should look at [[Updating Firefox]] for details.
You could also try going to http://www.mozilla.org/en-US/firefox/new/
# Download the full installer for 8.0.1 to your desktop.
# Close Firefox. Be sure that it isn't still running in the background.
# Run the installer and re-open Firefox.
Hopefully this helps!

If I have an Iphone5 with iOS 6.1.4 can I still get the iOS 7? When does iOS 7 come out if so?

Can i still get iOS 7 if i have the iOS 6.1.4? When does the iOS 7 come out if so?

yes of course you will be able to install OS 7 but you will have to wait until it comes out, unless you are an developer of Apple

I can't replace an old version of Firefox with a new one that I just downloaded. It says I don't have permissions to do so, and the old version can't trashed.

I've downloaded the new version, and when I go to drag the Firefox icon into the Applications folder, I'm prompted to replace the old version. When I do, it says, "The operation can’t be completed because you don’t have permission to modify 'Firefox'." I've looked everywhere, and every help forum says to just drag Firefox into the Trash. I've tried that, and it says that Firefox can't be trashed. I don't know if this means anything or not, but there is a small lock in the bottom left of the Firefox icon in my dock.

Try to drag the current Firefox application to the trash if you can't replace it.

I have a G4 Powerbook with Tiger OS, is there a version of Firefox that I can install and get the benefits of using it.

My computer is a Powerbook G4 is there a version of Firefox Software that will work?

Assuming the battery is not working, I know of no other way to access the data without ripping open the PowerBook. Third-party adaptors are still available and the price is much less than Apple used to charge:
http://eshop.macsales.com/item/NewerTech/APLPBI65W/
The other option is, as I hinted above, to open up the PowerBook and extract the hard drive. Once out of the powerbook you use a device like this:
http://eshop.macsales.com/item/NewerTech/U3NVSPATA/
It allows you to attach the bare drive from the PB to a USB port on teh MacBook Pro. The drive will appear on the MBPs desktop just as if it were and external drive in an enclosure.

I have an older version of the airport extreme, can i still set it up to be a dual band router like the newer versions?

Wondering if an airport extreme router that I bought back in 2009 will function as a dual band router, similar to the newer versions. I wish to run my mac off of the lesser Ghz and the periphery devices off of the other(ipad, iphone). I also have an apple tV, is this possible?

The 2009 model extremes are simultaneous dual band (but the 2007 model was not - it was dual band, but not simultaneous). Your problem is that I know of no way to force a given device onto a given bandwidth on an extreme. Both channels share the same SSID, and a device simple connects via whichever frequency it gets the best connection.
This is unlike other simultaneous dual band wifi routers. I use a netgear wndr4500 (n900), and each radio is assigned a different SSID (and can also be configured independently in terms of security settings, and even turned on or off indepentently). That way, I can force a given dual-band device to connect on a particular frequency by connecting it to that frequency's SSID. The two SSIDs still function over the same subnet, so all 2.4Ghz and 5Ghz connected devices can see eachother on the same DHCP subnet.
But, I do not think you can set up an airport extreme like that - that sort of configuration is simply not an option with those devices.

Firefox 3.5.3 is not able to play radio built-in a website, inspite of the newest version of Flashplayer 10.2.152.32

I have installed a new computer (windows 7 64 bit). We use to listen to radio fragments and videofragments which are built in a website (www.eo.nl). But although I have installed the latest version of flashplayer, the site said: You need flash player version 9 or higher.

Going all the way back to Firefox 3.0.5 is shear foolishness, it is 14 security versions behind the last 3.0.19 release. And that version is missing at least a dozen security updates that were applied to the 3.5 and 3.6 versions after support for 3.0.x ended.
If you are not happy with Firefox 4, you should have installed Firefox 3.6.17. That is very similar to the 3.0 and has all the security fixes that have been released since support for Firefox 3.0.x ended last year.

Can't update. get message "operation cannot be completed you don't have permissioin to access some of the items. cannot update firefox

I have been trying to update Firefox on my Mac desktop and laptop. When I complete the download and try to drag the icon to my applications folder, a message appears "this operation cannot be completed - you do not have permissions to access some of the items." I don't know what to do and would like to update my firefox, the version I am using is very old

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
Trash the current Firefox application to do a clean reinstall.
Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

I have downloaded the 4.3 version of pages and when I try to open documents I receive a message that i must download the newest version. is this not the newest version?

I cannot open pages documents although I have downloaded the 4.3 version from the App store

The newest version is 5.1.
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I have an older version of Firefox (3.5), can I still get support via chat even though I don't have the newest version?

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