I have an unauthorized purchase on my account. How do I report a problem?

I had a bunch of iTunes credit from gift cards I received. Someone purchased a $32 app with my credit. Part of the description is in Chinese. I tried to report a problem with the purchase but it just bounces me to this Web site with no way to contact Apple. Is there any hope for customer service or am I screwed?

Thanks! WOW! They do not make it easy to report a problem, do they? I navigated my way through their decision tree and finally reported the unauthorized purchase. This may be the worst customer service system I've ever seen. Thank you for your help! They should add your post into the iTunes application so customers at least know where to go to report a problem. The latest version of iTunes doesn't help.

Similar Messages

  • HT2729 I have an unauthorized purchased on my account

    I have an unauthorized purchased on my account.

    Maybe it's an Authorizing Hold.
    Payment card authorizing holds
    http://support.apple.com/kb/HT3702

  • I have multiple store purchase charges for an app but the Report a Problem Does Not Open a Description Window

    I go through the steps but the Report a Problem description option window does not open and it takes me back to the generic support page! 
    Please help.  [email protected]  There are multiple duplicate purchases of Angry Birds Space apps on 4/4/2007 and 4/1/2007.  Please help.
    Thank you
    Lewis and Katherine
    [email protected]
    [email protected]

    Try contacting  iTunes Store support using Express Lane -> https://expresslane.apple.com/
    Just click iTunes > iTunes Store > Purchases, Billing and Redemption. Then fill out the form to have them take a look at your account.

  • HT4436 we have 5 devices on one itunes account how do I give them each their own icloud account and still share the itunes account?

    we have 5 devices on one itunes account how do I give them each their own icloud account and still share the itunes account?

    You need a unique AppleID for each iCloud account.  So grab some free gmail, hotmail, aol, yahoo or whatever email addresses to make five new AppleIDs.  Now, everybody make an iCloud account for themselves, and keep the existing shared AppleID and password just for use in the iTunes and App Stores.  You can also each use your own unique AppleIDs to make iMessage accounts and keep those separate as well.

  • I in have a product registered an old account, how do i move it to a new account and close the old one?

    I in have a product registered an old account, how do i move it to a new account and close the old one?

    COntact support by web chat.
    Mylenium

  • Adobe wont update my CS 5, it says i have the wrong serial number.  I have 2 serial numbers with my account, how do i switch the serial number in CS 5 to the other number?

    Adobe wont update my CS 5, it says i have the wrong serial number.  I have 2 serial numbers with my account, how do i switch the serial number in CS 5 to the other number?

    David,
    To switch, I am afraid you will have to reinstall using the other one.
    But that should hardly be necessary.
    If you can find no way, you may try a chat here,
    Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    or Adobe Support (phone) here,
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • HT5312 If I already have an Itunes I.D. and account, how do I set up a rescue email and change my security questions?

    If I already have an Itunes I.D. and account, how do I set up a rescue email and change my security questions?

    As an alternative ...
    Rescue email address and how to reset Apple ID security questions

  • HT203167 I have two accounts with itunes, my first one i had a ton of music i downloaded to and now i've lost my password to my yahoo account and its been long enough now they have deleted and recycled my email account, how can i get them back on my accou

    I have two accounts with itunes, my first one i had a ton of music i downloaded to and now i've lost my password to my yahoo account and its been long enough now they have deleted and recycled my email account, how can i get them back on my account i'm no

    You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
    My Apple ID

  • HT4009 How do I report a problem of unauthorized in-app purchases ?!!!

    How do I report a problem with in-app purchases that I haven't authorized? It wouldn't let me through the iTunes store! Thank you.

    http://apple.com/support/itunes/contact/

  • HT3209 how do i report a problem on a purchase?

    Hired a movie which did NOT down load but still got charged. When I try to use report a problem on my receipt It tells me down load itunes 10, I already have itunes 10???

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.

  • I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

    I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

    Log into your iTunes account, then click on previous purchases then select the purchased app and then click report a problem.  Then write and explain your problem and I am sure it will be considered. 
    Also change your iTunes password as soon as possible.

  • HT204088 How do you report a problem with a purchase you did not authorize?

    I have some unauthorized charges and when I click on "report a problem" on the bottom of the purchase history, it renews the page with "report a problem" next too all the purchases. When I click on one of those, it just takes me right back to the iTunes home page. Does anyone know how to do this please?

    Welcome to the Apple Community.
    Try contacting Apple through iTunes Store Support

  • I receive the follwing error message when trying to open my ipod touch/itunes "the itunes libary.itlfile is lockedon  a lockdisk or you do not have write permission on this file. How do I resolve this problem?

    I receive the follwing error message when trying to open my ipod touch/itunes "the itunes libary.itlfile is lockedon  a lockdisk or you do not have write permission on this file. How do I resolve this problem?

    Repair iTunes Security Permissions
    Right-click on your main iTunes folder and click Properties, then go to the Securitytab and click Advanced. Use the Change Permissions... button grant to your account (or the Users group) and SYSTEM full control of this folder, subfolders and files, then tick the option to Replace permissions entries... which will repair permissions throughout the library. When complete switch to the General tab, click in the Read-only check box to clear it, then click Apply.
    If you don't have the option to change the permissions then use the Owner tab and Edit... button to take ownership from an account with administrator privileges. Tick the option to Replace owner on subcontainers and objects.
    Repeat with the media folder if it isn't stored inside the main iTunes folder.
    If you've brought over the library from another computer you may also want to remove any "mystery" identities (S<string of dashes & digts>) that have come over from the old computer...
    The images above are from Windows 7. Hopefully the system isn't too different in Windows 8.
    tt2

  • HT1692 I have duplicate contacts for every contact.  How can I fix this problem?

    I have duplicate contacts for every contact.  How can I fix this problem?

    Hi again,
    I found a previous thread on this that may resolve your problem:
    If you are syncing over the air with iCloud then DO NOT sync via the cable with Contacts. This causes duplicates. You are telling the iPhone to bring what is in those programs to the iPhone (one copy). Then you are syncing from the cloud (copy two).
    The iPhone will do exactly as you tell it to do.
    The easiest way to remove duplicates.
    1. On the info tab in iTunes uncheck sync contact and sync calendars.
    2. On the iPhone>settings>mail contacts calendars>@me.com account>slide Contacts and Calendars OFF
    3. Log into iCloud and look at contacts and calendars and make sure there are no duplicates.
    4. On the iPhone>settings>mail contacts calendars>@me.com account> slide to Contacts and Calendars ON
    When prompted choose to Replace with info from iCloud
    Had to update some of it with iCloud info (it had been written for Mobile Me), but hopefully this will work for you!
    Cheers,
    GB

  • When I enter my photos app(only on my iPad Air), it says my iCloud storage can't update because it's full. In the settings it says I have 1,5 GB storage left. How do I solve this problem?

    When I enter my photos app(only on my iPad Air), it says my iCloud storage can't update because it's full. In the settings it says I have 1,5 GB storage left. How do I solve this problem?

    Welcome to the Apple community.
    Could you please clarify what it is that is full, your iPad or your iCloud storage.

Maybe you are looking for

  • Display Connector:   Status:     No Display Connected

    Display Connector:   Status:          No Display Connected

  • How to keep Adobe Flash Player installed?

    Hi, I'll try to get to the point right away hoping some of you can share my experience and  find a way out of this problem: My computer is a Windows 7, my browser Mozilla Firefox, I use Opera as well. I used to have Adobe Flash Player installed on my

  • Accounting enteries during ARE-1?

    Hi All, Can any bodt tell me which G/l account will be hiit when we create ,Post & update ARE1 doc. Should they reflect in any excise registers or not? Please help me regarding this issue. Regards Sunil Garg

  • Custom fields in ME21n ,step by step procedure/weblog ?

    I need to add a custom field zz1 to ME21N transaction at header level and make it available for input in the screen. Is there any step by step proceurec/approach which is generic for adding this functionality to any standard transaction? Rgds, Ajay

  • LSMW for MB1C with Batch & Characterstic

    Dear All, I want to upload the initial stock with movement type 561.My materials are Batch Managed and the Batch are having certain Characterstic.So i want to upload the Stock with Batch Characterstic.This is not possible with recording in LSMW.Can a