I have an unlimited subscription but in Skype it s...

I have an unlimited subscription but in Skype it says it needs credits can you explain
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What type of unlimited subscription? There are several. Even an unlimited subscription does necessarily cover every number in a particular country or the planet. Unlimited plans generally cover landline numbers in many countries but not all countries. All subscriptions cover mobiles in only a few countries. Shared cost, Premium numbers, and non-regional numbers are also not covered by any subscription. Credit is required anytime you dial a number not covered by your subscription or in cases of minute subscription, when that subscription is exhausted for that month.

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Re: I have an unlimited subscription but in Skype ...

Hello! I just bought also an unlimited subscription, I guess is europe unlimited 1 month. I was trying to call several number from europe and is not working. Can you explain to me why? Thank you

Vladicostea wrote:
Hello! I just bought also an unlimited subscription, I guess is europe unlimited 1 month. I was trying to call several number from europe and is not working. Can you explain to me why? Thank you
Hello
ALWAYS start your own topic instead of attempting to use someone else's. You have a different issue. You are attempting to call to cellphones in Norway and Italy. Only calls to landlines are included in your Subscription and Romania is not an included country.
Please check your coverage carefully.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have a paid subscription, but am no longer able to merger multiple pdf documents into one pdf. What's up?

I have a paid subscription, but am no longer able to merger multiple pdf documents into one pdf. What's up?

Pat:
Below is a copy of an 8/7/2013 email from adobe. I prepaid a one-year subscription, and, until I recently upgraded to Windows 8, I was able to make several dozens of merged pdf documents. I seem to be no longer able to use the merge feature that I had successfully and repeated used. When I search for the merge feature I end up with a request that I pay for an upgrade monthly subscription to use the merge feature.
Tom
=================================here follows my subscription email====================================================
Welcome to Adobe ExportPDF
2 messages
[email protected] <[email protected]>
Wed, Aug 7, 2013 at 1:01 PM
Reply-To: [email protected]
To: [email protected]
Dear Thomas Corr,
Thank you for purchasing a subscription for Adobe ExportPDF.
Sign-in to export a PDF Now >>
With your subscription you can:
Enjoy unlimited online conversions from PDF to Word (DOCX).
Make scanned text editable.
Maintain page, paragraph, and font attributes.
Preserve tables, images, and multi-column text.
Export PDF comments to Word.
Help and feedback
Get help from Adobe on the Support Center.
The Adobe ExportPDF Team

I have an active subscription but everytime I open the program it says trial expired. I have installed, reinstalled, and installed again. I have also installed the windows registry patch.

I have an active subscription but everytime I open the program it says trial expired. I have installed, reinstalled, and installed again. I have also installed the windows registry patch.
It wouldn't install for nearly 5 times I tried to do this. Now it's finally installed again but it won't budge past the trial version. I click BUY NOW but then it says "error you already have a subscription" then it times out and just stays on the Trial Expired page.

Hey kushlar,
Please log out from your Adobe application and login again.
Once you launch Acrobat and get error saying trial expired, you will find an option saying 'license this software'.
Select this option and enter your credentials.
Now check and let me know.
Regards,
Anubha

Have Unlimited World, but need Skype Credit for ca...

So I've checked and read and googled... I have the Unlimited World plan that covers China. From my understanding anyway. My account says Premium, which I read does not cover China. But I also have Unlimited World that does include China. When I go to the rates and click on China it shows the unlimited plan at the bottom. When I click it, it says I already have this plan and will be overlapping my current plan. I really need my subscription to work, otherwise I will cancel it, what's the point?

Laptopnomad wrote:
1. Would be charged to your world subscription.
2. would be charged to your world subscription.
3. It should be charged to your world subscription, but not 100% sure.
4. charged to skype credit,
Hello,
1. Correct.
2. Correct.
3. Correct. I can confirm that the forwarded calls will be charged to the Unlimited World Sub.
4. Correct.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have a Europe unlimited subscription but uses up...

I made a call from my desktop computer to a landline phone in Switzerland which is covered by my Europe subscription and it charged me and took from my Skype credit. I'd like my credit back please and to know why it's done this. I've never had problems with Skype before and would hate to have problems now.

Hi ytwong,
I am Email ing you an link which you have already recieved in mail when your was placed & approved. By using that link you got in the mail or that I will Email you, you will be guided appropriately.
You have an active subscription.
Kind Regards,
Rajshree

I have purchased unlimited world, but issues

i have old credit balance with my account.
today i have purchased one unlimited world calling, and got the confirmation from Skype for the same.
but when i am making call to AUS, skype is dedecting the amount from my old balance, the new subscription is not working.
plz help.

Hello,
1. This indicates that you are calling outside your Plan coverage. To which country are you calling and are you calling landlines or cellphones?
2. If you have been incorrectly charged you will be reimbursed but it is very unlikely that you have been wrongly charged.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

I have new valid subscription but it is not recognised!

Hi,
I had to cancel my old subscription and buy a new one because the old one did not allow me to update the credit card information - the discussion about it is here http://forums.adobe.com/message/5838930
However it appears that the new subscription is not being recognise and whenever I start photoshop I see
I have valid plans as can be seen from the capture below
The one on top is the old one and canceled but still shows...
Some help woould be appreciated
Dr. Tarique Sani

HI Tariquesani,
Did you happen to try to sign out and sign back into the Creative Cloud? You might try solution 2 of this doc as this helps others.
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Scott

I have an unlimited subscription from the US. I w...

If I call from Italy to a number in the US using my skype unlimited account, is there any charge for the call?

Assuming you have a free connection, wifi etc., in Italy there should be no charge for you to call the U.S. using your unlimited subscrption.
Please note: I do not respond to requests for help via Private Message.

Your trial has expired, I have a monthly subscription but photoshop is asking for a key, what gives?

I have a valid monthly subscription to photoshop/Lightroom.
I keep getting this message when launching photoshop cc. Lightroom works fine.
I uninstalled everything via the adobe uninstaller, I ran the adobe cc cleaner and rebooted.
I then reinstalled adobe create cloud and installed both lightroom and photoshop AFTER signing in, they were both installed from the creative cloud menu. It says my programs are both up to date, yet when I launch Photoshop I get the trial has expired page, I click "License this software" sign in with my valid adobe ID email, hit "sign in" and it keeps prompting for a license key. I was NEVER given a license key so what gives?
What is going on.....I'm getting very frustrated with this software, was working fine, have been using it for months now.
OS: Mac OSX 10.9.2
Please help......
Thanks
Ryan

There are no billing issues, I have checked it.
Adobe CC does not require serial number, to install & activate it, please go to www.creative.adobe.com .Download, install & activate it from there.
Please let me know if it is asking for serial number when you are trying to activate the CC.
Do refer to: http://forums.adobe.com/message/6288501
In that case, you can follow http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.
Regards
Rajshree

Trial has expired and the Application Manager is now requesting a Serial Number. I have paid my subscription but don't seem to have a serial number.

I signed up to Creative Cloud Student, 6 weeks ago and started paying my monthly subscription immediately. When I downloaded the software (photoshop, indesign and illustrator), they appeared as trials.
The trials have now expired and I can no longer access the software. Adobe Application managed opens asking me to License the Software which requires a serial number.
I have looked through my emails from adobe and my adobe account online and cannot find a serial number anywhere.

CC mostly asks for serial number if:
1. There is no CC registered to the ID with which you had signed.
2. There are entries of Adobe in Host files of the computer.
3. The activation count has increased.
If the CC is asking for serial number, please follow the steps in Re: Invalid serial number?
You just need to activate the Cc with the Adobe ID with which it has been registered.
Please refer to:
Creative Cloud applications ask for serial number
Regards
Rajshree

We have a team subscription, but I personally only get a trial message.

Hi,
We have been using Adobe CreativeCloud Team for a while now, but since a week or two my Adobe keeps saying I have a trial. On the Adobe website it also says it's expired, but others on my team don't seem to have a problem. Anybody know what I should do? Or has had similar issues?
Cheers Lex

Lex, try to sign out and sign in again: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#ho w-to

I have creative cloud subscription but it says free trial

I have a creative cloud subscription through my university. When I download photoshop though, it says I have a 30 day free trial. Anyone know why it says and what will happen after the 30 days are over?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Have a CC subscription but app only allows "trial" or "buy" - what's going on?

I have a subscription to Creative Cloud and just downloaded Muse. When I go in to open the application, it says that I have to "buy" or use the "trial". What is going on? I already have a subscription to cloud, why is there only a "trial" period?

Hi Cchudae,
Welcome To Forums
I would suggest you to follow the steps mentioned below:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CC Application (e.g. InDesign or photoshop etc).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
Let me know if it helps.
Thanks!
Eshant

I have cancelled my subscription and the skype onl...

will there be anymore further charges? i tryed everything, i can't get this skpe to work. will i get a refund for what i had paid for? I canceled every thing.I'm sorry this is not user friendly. i'm having trouble just trying to figure out how this all works, my internet connection is goole chrome. why won't skype work in google chrome? i would like to have this, as my boss highly suggested that i get this. this has been very frustrating.I would like to cancel this account. I would like to open the account using a gmail address. I tryied to change it under profle and it wouldn't let me. when i tryed to set my gmail address as primaly it asked for a password for sercity reasons. Please someone help Please. thank you for your help in this matter?

Please contact customer service
Regards,
Neil

I have an unlimited subscription but in Skype it s...

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