I have an unlimited talk plan but I received a $40 long distance charge this month...no explanation, just says "long distance-Verizon wireless". Nothing shows up in roaming...what is this??
i have an unlimited talk plan but I received a $40 long distance charge this month...no explanation, just says "long distance-Verizon wireless". Nothing shows up in roaming...what is this??
Sorry for any uncertainty about your bill, vintagefaith77! I can see how it would unsettle you to see a charge you didn't expect. Although you may have unlimited domestic minutes with your plan, long distance charges occur when you make a call to a non-domestic phone number (international). It wouldn't be a roaming charge because the call was made from within your home calling area (the United States) to an international number.
I recommend reviewing your detailed statement for the call(s). Some 10 digit numbers can be dialed from your phone but still be international (such as calls to Canadian or Dominican Republic numbers).
DionM_VZW
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Similar Messages
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I have an old iPhone 4 that finally stopped working. I have an unlimited data plan and want to keep it. When I called customer service, I was told like in the past that if you purchase the new phone at full price, you can keep your old plan. However, after some time on the phone i was told by the csr and supervisor that their system is not allowing them to complete the transaction without changing to a limited data plan. I was told to try going to a store and buy the phone. Same thing happened. Has Verizon changed something and not told their employees?
Seems like people having this problem are those coming from a phone that doesn't have a nano SIM card...so when Verizon issues them one they end up changing their plan. No clue why this keeps happening but stay on top of them. As long as you initiated the request for your plan to be reinstated within the 14 day time frame they should put it back. Interested in seeing how this plays out. There is still one phone in my house that hasn't been upgraded (an iPhone 4). I'm hoping when we do upgrade it at full retail they won't mess with her unlimited data plan
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I have old unlimited data plan and insurance and just broke my Google Nexus 1.
If I send it in, will I get a refurbished Nexus 1?
I was told by a friend that they no longer supply those and if I break it, the insurance will give a crappier phone since they no longer have Nexus 1s.
Is this true? If my phone is no longer properly insured is there a way to cancel/reimbuse my insurance/verizon account since it's worthless if they don't give the same model to replace it?
Second question, if I buy the contract-free moto X at full retail, can I use that for my account without losing the unlimited data and then dropping the insurance?Ann154
How come so many people on this forum are having trouble doing that? They get a new phone, pay full price, call to activate, the rep accidentally removes unlimited data and then says, "Sorry, I can't restore that." It's then up to the customer to find someone here to deal with problem and with no assurance it will be restored properly (one person lost his global unlimited data, only domestic unlimited was restored.)
I plan on keeping my unlimited data, purchasing phone full price; what is the best way to make sure it is done properly? Go to the VZW store? I does seem most people having problems did it online or by telephone.
Thanks.
extremus -
I have an unlimited data plan, with Sprint, for my iPhone 4. How do I set up a personal wi-fi hotspot?
follow the link
http://support.apple.com/kb/HT4517 -
I have changed my Apple password, but still receive the message that my account is disabled?
I have changed my Apple password, but still receive the message "you account is disabled" when trying to make purchase with iTunes and App Store?
Contact iTunes support by clicking on support at the top of this forum and then select iTunes and then contact us on the bottom left.
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we have rented and purchased movies to use but cannot get them to play - just says loading error try again later. Does anybody know what we are doing wrong? We have managed to get it to work a couple of times but that is all
Welcome to the Apple Community Tarskforce.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users) -
Hi I bought this Friday a 10 GB storage plan, but I received an email than I need to pay it every year how I can cancel this contract Becouse I don't able to pay it every years somebody can help and explains it to me please thanks you
From this page http://support.apple.com/kb/TS4009 :
iOS 5
From your home screen, tap Settings > iCloud.
Tap your iCloud account at the top of the screen.
Select your iCloud Storage plan.
Tap Downgrade Options and follow the prompts.
There are also instructions for Windows and Mac OS X on that page -
I have money in my account but when I purchase songs it still charges me for it and the balance stays the same...
Login to your account and set payment method to none.
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I have multiple calendars set up but not all are displaying in iOS 7 notification center. I just get a heading stating "there is one all-day event scheduled" in the tomorrow summary. Can't get it to show the details of the event. any ideas?
have you tried rebooting your computer?
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I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
if a buddy's screename is faded (in the offline section), but a video icon is still next to the screename, and if you right click on the name "video chat" is an option, what does this mean? it is the only one on my whole list that has this.
Hi,
It could be some sort of "flagging" issue where either the AIM Servers have gone out of sync and you are getting two lots of info (There are about three or four servers involved with getting data to your Buddy list)
I can also see the possibility where you have a Contact in your Address Book who has two Screen Names.
You have one in one group and in another they appear to be Off Line. However iChat will still Link them and Show their Capabilities when you Right Click.
One way of checking this is to double click them to open a Text Chat Window.
At the top is the Recipients Bar (See View Menu when Text Chat is Open).
This gives you the option to chose a different Buddy Name if the contact has two (It offers To and From options if you both have Multiple Accounts).
Pic of an Old Chat to someone with Multiple "Names"
They have an @Mac.com name and Jabber ID (As it is an Old Chat the Jabber one is Off Line and their @mac.com name is currently "Away"
You can see I have a Google and three AIM Logins I could use to Speak to them.
9:48 PM Sunday; December 4, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
I have a 3rd gen iPod touch and I downloaded the most recent itunes, ever since I did, only the first song syncs to the ipod. As soon as it gets to the second, it still says its syncing. However, nothing happens. How do I fix this? I have restored and updated the ipod. I have the new iTunes. I have restarted my computer checked the connection and everything.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Hi, I just downloaded iBooks and I downloaded a book but i wanted to get the hunger games one and they dont Havre it so I erased the app and when I wanted to download another one it just says waiting and it does nothing , CAN YOU HELP ME!
Don't know if there is an option make the download window stay up, but you can bring it back with Ctrl+J then right-click on the download to open the folder it was downloaded to.
* keyboard shortcuts -- http://dmcritchie.mvps.org/firefox/keyboard.htm
Where files get downloaded to is in your '''about:config''' settings.
* [http://kb.mozillazine.org/About:config About:config - MozillaZine Knowledge Base]
* [http://kb.mozillazine.org/About:config_entries About:config entries - MozillaZine Knowledge Base]
check out variables beginning browser.download. -
When i plug my iphone4 into the computer and itunes comes up, it says my "other" space is taking up about 1.94gb. what is this other and how do i reduce it to have more space on my phone?
Hi there kburgee! Other can be anything from App Data (information saved from apps like game progress, or passwords) to or old messages that you haven't deleted! The absolute best way to clean up some space is to restore your iPhone.
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I have an itunes account and an ipod, and when I purchased 2 albums on the computer they synced straight to the ipod. I bought an iphone and used the usb cord from the computer to it to sync the itunes albums to the new phone. Everything transfered, and those were albums I had uploaded (not purchased from the itunes store), except the two albmus I just purchased from the itunes store. They appear on my itunes on the computer and ipod, but not on the iphone. What did I fail to do or did I do incorrectly?
This might sound weird, but here's an idea which worked for me re music that was newly added to itunes and showed up in my ipod but wouldn't play - I simply played the tracks in itunes first, just a second of time or so will do it, not the whole track, then connect the ipod and sync again and this time they played - hope this helps.
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