I have an upgrade in 2 weeks but my phone just turned off and wont turn back on, can i get an early upgrade?
i have an upgrade in 2 weeks but my phone just turned off and wont turn back on, can i get an early upgrade?
Hello hazelrose,
What an unfortunate situation! I'm sorry to hear that your current phone has stopped working. Let's see if we can find an option for you. What make & model phone do you have? Do you happen to have the extended warranty or insurance on your device?
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
Similar Messages
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Have an iphone 4 all of a sudden turned off and wont turn on, tried holding buttons, connecting it to pc to restore it, is there any other way i have pretty much tried everything, what do I do
Hi Sian.riches,
Welcome to the Apple Support Communities!
I know it can be both concerning and frustrating if your iPhone will not turn on as expected. I also know your have done some great troubleshooting already. I would suggest reading over the attached article and trying the troubleshooting steps provided to ensure everything has been done.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Have a great day,
Joe -
my iphone 4s was working fine then it just turned off and wont turn back on but my home button dosent work what do i do?
Apart from the battery being dead (make sure by plugging into a power source for 15 minutes), hold the sleep/wake button and home button together for 10 - 20 seconds or until the apple logo appears.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support -
My macbook just turned off and will not turn back on. I have another laptop, I was editing a photoshoot, and I needed to access those photos. Is there anyway to log into my lightroom account from another laptop, so that I can access those?
Unfortunately, your Lr catalogue is stored on the original Mac, so just logging into your account would not work. As a Windows user in your situation, and if the need for speed was essential, I would remove the hard drive from the malfunctioning PCI and connect it to a working example and try to access the catalogue from an installation of Lr on that one. Is that at all possible with your Mac setup?
Edit: do you have separate backups of your catalogue, in the cloud for instance, but can the catalogue held there be installed on a different Mac? I 've no idea if this is possible, but if you're a professional facing a deadline etc, it might be worthwhile investigating this possibility if it's impossible to move the hard drive as I suggested above. -
My iphone 4 turned off and wont turn back on. I HAVE TRIED DFU MODE.
I was using my iphone 4 today when it just shutoff, I tried turning it back on by using the power button. I tried turning it back on by holding down the sleep button and the main button at the same time for over 30 sec.I had it fully charged but it still wont turn on. I put it on the charger for about an hour and it still wont turn on. I havent had any problems liek this on my iphone before. I havent dropped it, I havent jailbroken it. I have tried DFU. any other suggestions?
Sounds like you've done everthing. Time to bring it to Apple for evaluation.
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what do i do?
I have the same problem. My iPhone 3GS was working just fine until I upgraded the OS to 5.0.1 a couple of days ago. When it complained about SIM card, I got that replaced and still the problem persisted. I tried to activate the Phone using my Wi-Fi and that also did not work. The phone has become unusable now.
When I contacted the CSR, he says that my phone already would have broken and that is why the upgrade did not go through which is not a fact after seeing these postings.
Apple, instead of finding a solution to this, recommend buying another equipment. Is there a way to revert back to older OS? -
My iphone 4 had plenty of charge but just switched off and wont turn on again
j
Hi handc15,
If your iPhone has shut down unexpectedly and will not start up again, I would suggest that you troubleshoot using the steps in this article -
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
i was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wont turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there
Connect in recovery mode and restore, as described in this article:
If you can't update or restore your iOS device -
My macbook shut off and wont turn back on. Im pretty sure it is charging. The LED light is on but only when the laptop is closed. Im in grad school and have lots saved. Please Help!
ronicr76,
First it would be helpful if you post the exact model, year and OS version you have.
> The LED light is on but only when the laptop is closed<
So that light is the sleep indicator and tells us that the laptop is going to sleep when you close the lid. That would be normal behavior so the machine is still working. Possibly you're experiencing a backlight failure. With the machine supposedly "on" use a flashlight to carefully examine the screen. Do you see the desktop? Yes? machine is still running and something is wrong with the backlight.
You should immediately backup your computer or at the very least pull vital files off. With the computer hooked to another Mac (The way this is done depends on the exact MacBook, E.g.FireWire 800 to FireWire 800.) Then you restart the computer and hold the "t" key down. This puts your MacBook into "target mode":
How to use and troubleshoot FireWire target disk mode
Once your files are off try an SMC reset:
Intel-based Macs: Resetting the System Management Controller (SMC)
Are you able to get the backlight back on by opening and closing the display? Yes? Broken backlight cable refer to qualified service place. Even if it doesn't come on and you can still see the desktop with a flashlight it is still probably the backlight. Could be the a backlight problem also. -
My iphone 5 was 26% baterry, but it's suddenly turned off and not turn on what should i do ?
my iphone 5 was 26% baterry, but it's suddenly turned off and not turn on what should i do ?
I bought a iphone 5 from a boy 2 months ago,and in 24 december when my phone was on charging ,automatically stop.I don”t know why ,but there was never openly
After that i try to solve the problem, but guess what?! the phone in the apple sistem appear stolen.But how could i use it ?I am very disappointed of Apple.It seems that it is a problem with the processor so i can trow to the trash the phone because it is usefull.
i think you have same problem .So nothing ...
it is a processor problem -
My macbook pro randomly switched off and wont turn back on. I have tried to charge it but it wont work. How can I get it to turn back on??
It's more than likely broken, a part has failed. You need to take it to a Apple store Genius Bar to be checked out and fixed. Or just buy a new Mac as to fix the one you have might be cost prohibitive. Especially if your warranty has expired.
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i have a life proof case my phone was in a hot tub for 30 sec and it turned its self off and wont turn back on what do i do ??
You can try putting it in bag with rice for about 4 or 5 days and the try to turn it on. The rice will help the drying of the iPhone. Do not attempt to turn it until you take it out of the rice.
If it does not work after the rice, then you know you have to replace the iPhone. This is very likely so after 30 seconds in a hot tub, but do give the rice a try. If you can get a hold of some silica crystals, a better drying agent than rice, that would be good too. -
i have an iphone 4s and it just turned off and wouldnt turn back on until i got home and plugged it in to the mains. however it wont connect to my carrier and wont let me turn wifi on or use the internet. all my data is still in place. however when i disconnect from the charger it switches straight off immediately. it also just flashes up the apple icon (on 10 seconds, off 10 seconds.......) when i connect to either car charger or computer. it also resets itself every single time i turn it back on using the mains charger. please help me understand what is happening to my phone
is there anything apple could do if i took it to one of their main shops???
Kris (bulzy_23)Sounds like a hardware failure.
Make an appointment at the genius bar and take it in for them to look at. It will probably need to be replaced. -
I forgot my iPod's password and then restore it. but I lost all the pictures and apps in it. how can I get them back?
I need help please.
thank youThe backup does not include synced media like apps and music. You can redownload them by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you used PhotoStream get them from your stream. See:
iOS: Importing personal photos and videos from iOS devices to your computer -
my iphone 5 suddenly turned off then it turns on by itself then freezes then turns off and on again??????????????? it temporarily works for now but the backlight is flickering. what should I do?
iriz14 wrote:
my iphone 5 suddenly turned off then it turns on by itself then freezes then turns off and on again?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
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