I have applied the "MSVCR80.dll" fixes (uninstalling and reinstalling iTunes), but I am still having problems.
I have applied the "MSVCR80.dll" fixes of uninstalling and reinstalling iTune in the proper order, several times, but I stall have a problem. When I launch iTunes, my computer will freeze, task manger says that Itunes has stopped responding and the CPU reading in task manager pegs at 100% usage. After about 10 minutes the iTunes start running again and the cpu drops back to normal. I can get to the apple store without freezing. However, iTune will not display my iPod or iPhone in the sidebar. And when I plug th the iPod and iPhone into my desk computer I get a error meassage.
"This ipod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install 64-bit version of iTunes"
This I have done three times with the same result.
What next?
It froze on start up, then ran, did not see the plugged in iPod or iPhone, and gave me the same "this iPod cannot be used because..." message.
I also ran the iTune Diagnostic. It said the the iPod Services " and "Apple Moblie Device" are not running. So I followed the Help instructions (see Link for AMD below) For restarting "iPod Services" everything when per instructions, but it did not fix my iTune problems. The "Apple Moblie Device" restart was a problem, because I could not find the AMD file in the Service folder.
Hmmm. Let's try swapping out your AMDS.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?
Similar Messages
-
I have downloaded the latest Itunes update, but it will not install and I receive a message 'apple mobile device failed to start'. I have uninstalled and reinstalled itunes but still have the same problem!
Hi there willjay3976,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
I have had audition for 2 years. Today it crashed. It gave a configuration error: 16 The message said to uninstall and reinstall. I did. Still the same error. Then I searched forum and checked the two folder permissions. They were correct. So what do I do???????
Hi Charles,
Please refer the following helps article on the problem.
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
Hope this helps.
Regards,
Sumit Singh -
My firefox browser is only opening the page to about 10cm deep although it's full screem width. It started doing this about a week ago. I've uninstalled and reinstalled it but it's still too short and I can't drag it to full size, it just pings back. Please help?
== This happened ==
Every time Firefox opened
== 12/07/2010Hello Susan.
It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there. -
My ipod touch has lost touch with my itunes account. I appear to have lost all my audiobooks from itunes and a nook I downloaded from audible.com last week is on my itunes but I cannot syn it to my ipod. I have tried uninstalling and reinstalling itunes but this did not work and I now have a different screen with itunes which I am not familiar with. I need my ipod for audiobooks and podcasts because I have a visual impairment.
iTunes 11 does some thinks differently. See:
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
or
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
Also
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar -
Have had a number of issues with itunes, but everytime I have tried to update it, it tells me that the file location is invalid.
Have tried to go through the process of uninstalling and reinstalling itunes, but when I come to uninstall itunes, it tells me that the file location contains an invalid character.
Help!!!For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I can't access Itunes Store via my Itunes. When Itunes start, CPU always 100%, I've tried uninstall and reinstall Itunes but it seems to be useless. Please help !!!
I can't access Itunes Store via my Itunes.
Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on? -
I have installed, uninstalled and reinstalled itunes 11 but have been unable to activate the program. I keep receiving the message that MSVCER80.dll is not installed, and error 7 (windows error126 is a problem). Any takers?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
What do I need to do to correct the problem. Unistalling and reinstalling iTunes has not helped. I have PowerToGo on my HP. I can burn through this program but want to do so by iTunes. Any Suggestions that would help? Diagnostics for iTunes states that "No driver found" E:hp DVD A DH16ACSH.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
Since having a virus on my laptop I am unable to access my itunes. It is asking that I uninstall and reinstall. I am worried that as I cannot find my music already in the itunes library that if i do this reinstalling then connect my ipod that I will loose all the music on there already. I am not necessarily worried about it not being in the library. ANy ideas.
Hello Jenney Watts,
It sounds like you are wanting to re install iTunes but want to be sure of the location of your files before you do so. The following article will walk you through checking where the library is being stored:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
I would also recommend using the following article to consolidate your media to the iTunes library to keep them all in the same place.
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/ht1364
Then you can use this article to uninstall and then re install iTunes:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I put office for MAC on my macbook air--it somehow shows up twice and documents load out there depending on which one you pick. I need to get all of the office installiations off and reinstall but it appears to leave one out there. When I go to applications I cannot see it but I can see it on the icon line on the bottom of the screen. How can I reinstall Office for Mac so there is only one installation on my computer ?
Unfortunately the information given to you by r8er is incorrect, deleting the Office folder from Applications only partially uninstalls Office.
Here are the correct uninstallation instructions for you.
And the icons at the bottom are just shortcuts. -
I cannot use iTunes anymore. My computer becomes extremely slow or just freezes. I notice the problem started after I updated iTunes to a new version. I have tried uninstalling iTunes completely from my computer and installing it back, but problem continues. We iTunes launches, it tries to connect to iTunes store, but it doesn't seem to be able to do that either. I can't sync my iPod or play back my music, please help.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Like, every time I hit recover, it tries to contact the server or whatever and then it can't find it. The screen is stuck with the iTunes and the USB cable thing on it. Somebody please help me! Do you think if I take this to Radio Shack where my mom bought it for me my warrenty would help either get a new iPod or they could fix this for me? If anybody knows how to fix it, pleaseeeeee, pleeeeease help me out.
Download RecBoot and see if that will kick it out of recovery mode.
Try doing a manual install following the instructions in the link below.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD -
I can't play certain games or videos on youtube. Also I can't close my browser window or select items from a drop down menu. Not only did i uninstall firefox and then reinstall but i ran firefox in safe mode and still had the same problem
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
*https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
TS5376 will I lose all my music podcasts etc on my pc if I uninstall and reinstall itunes?
I've had problems with the latest itunes update 11.1.4 - and now I'm being told to uninstall and reinstall itunes but will I lose everything I've got on my itunes account?
No. Back them up anyway.
(100009)
Maybe you are looking for
-
Can I get a new mobileme/icloud email address?
I have been with mobileme since the iphone 4. Now mobileme really doesn't exist anymore and icloud has taken over. Am I able to request a new allias name for my email address? If so, how do I go about changing my mobile me/icloud email address? Thank
-
App store not loading after upgrade to 10.8.2
App store won't mount AT ALL, says 'need intenet connection', which I have. I used the app store to GET mountain lion adn now it no longer works
-
Crosstab - Quarterly Date Range Column - Need to Print 1st Qtr, 2nd Qtr,etc
I am using Crystal 2008. I have a column in a cross tab that pulls from a date field. In the crosstab expert, in the group options for the column, I have indicated to sort in a specific order, by quarter. In the specified order tab, I have created
-
Hi everyone, Is there anyone that knows what goes into the column called "Existence" in the Basic Data tab of an employee object (P)? The system list all positions/jobs/org.unit... of the employee but I can't see when would that column be filled. Tha
-
My security question don't match ones that I used so it won't allow me in but I have access to everything because I have my password.