I have aproblem with billing information my visa card is refused but i works in another account
Hello every body i have a problem with my billing information . Its refused my visa card , any way my visa card works well in another account
Hello, FridayWednesday.
Thank you for visiting Apple Support Communities.
If you are receiving a message to Contact Apple Support, I would recommend reaching out to us via the link below.
Contact Apple for support and service
http://support.apple.com/kb/he57
Cheers,
Jason H.
Similar Messages
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I have problems with billing information when setting my itunes
Hi, guys. I'm a new owner of an Ipad gen.3.
I was trying to use my itunes - in order to install and use other apps, and after entering all the info required on BILLING, the system wouldn't work, but sends me to contact AppleSupport. It does not specify what exactly is wrong. Do I have to wait for a while or what? I always had problem with understanding such technology, though I'm using my macbook since 2006.
Thanks in advance.
Regards
WednesdayHello, FridayWednesday.
Thank you for visiting Apple Support Communities.
If you are receiving a message to Contact Apple Support, I would recommend reaching out to us via the link below.
Contact Apple for support and service
http://support.apple.com/kb/he57
Cheers,
Jason H. -
When trying to purchase songs on my itunes with a gift card, its telling me i have to have the correct billing information on my debit card which I know is correct already. How do I go about fixing this?
Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps). -
I have received a "check your billing information" pop up and a countdown but the hyperlink to resolve it comes up with an error page? My billing information hasn't changed and I can't seem to use the chat to resolve this problem.
Hang in there. Getting in touch with live support by web chat or phone is your only way to resolve such issues, annoying as it may be.
Mylenium -
Problem with Billing Information
Hello,
Just recently, about 5 months ago, I recieved a Visa giftcard for graduation. I used that as my billing information; chose VISA as the card and then put in the card number. After I was done picking my desired songs, it told me there was a problem with my information and that it had been declined or something. It also said I would have to resolve it before I would be able to purchase more songs.
So are we not allowed to use VISA gift cards? Now I have a iTunes gift card that I want to use and it wont let me because this previous problem has not been resolved. What do I need to do? I'd rather not have to repay this or have to use this iTunes gift card to pay for it. There was money on that VISA card and I used it to buy songs. I do not have a credit card to repay it either. What do I do?
Thank you so much.I experienced the same problem around the same time. After several less than helpful and very frustrating emails from Apple Support, I happened upon a very simple solution that solved my problem. I went into "Edit Payment Information", and I re-entered my credit card information, security code, etc... just like I had tried a thousand times before. BUT this time, I TYPED IN A SPACE AFTER MY FIRST NAME. It worked. It finally accepted my credit card information.
They tell you to enter your name just as it appears on your bank statement. It just never occurred to me that they meant to include spaces. I would assume that if your bank prints your middle initial on your statement, you should include that in the "First Name" box as well along with any applicable punctuation. For example, Joe(space)S.(space).
I offered this advice to my friend as she was having the same problem, and it worked for her, too. So, you might want to give it a try.
Message was edited by: Max Colevan -
I have updated my billing information and still can't update my existing apps , i ahve changed the payment card and still same problem ,what shall i do ?
It's a credit card, not a debit card ? As far as I know that message will show if you are trying to use a card that was not issued by a bank in the same country as where your iTunes account is based (and you need to be in that country). If you are sure that it is then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I'm trying to purchase iTunes Match with my prepaid credit card. It's actually a one vanilla Visa card. It's not working is there anyway around not having to have a valid credit card.
Valid methods of payment vary from country to country. Which country?
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Do you have to enter billing information?
I'd much rather redeem codes for iTunes rather than enter credit card details, do I have to enter billing information?
Yes, but you need to follow the instructions in this Apple support document carefully and concisely in order for the None option to show up for payment methods.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
B-rock -
I bought an iTunes gift card, reedemed it, and when i try to buy a game it doesn't let me use my credits, but instead I have to buy it using my Visa card?
What exactly do you see when trying to buy a game, what messages do you get on-screen ?
If it's an account that you've just created then unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method
then credit card details will need to be entered before the account can be used to download any item from the store. You should be able to remove the card after entering its details.
If you are getting a prompt to review the account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054 -
My camera Canon G3 (i know it's old) no longer connects to iPhoto (8.1.2) on my iMac, I have checked with my friends iMac same model iPhoto version and it works fine using my cable, I would appreciate any help getting this sorted
As a Test:
Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there? -
Now I had to restart my Ipod all over again which because of that i lost all my data. When I want to get apps I can't install them because of a billing information problems. What security code do they want on my account settings information? And how do you delete purchased apps that you install, but didn't want?
Maybe the three or four digit security code on your credit card card
http://www.creditcards.com/credit-card-news/credit-card-verification-numbers-sec urity-code-1282.php
or maybe the answers to your security questions. If you do not remember them:
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
help!....i have macbook with lion 10.5.8 op because protools does not work with snow leopard, now i bought "traktor" which does not work with old op sys, can´t find a suitable update anywhere, what to do ? pete
According to Roaring Apps, there is a version of Protools compatible with Lion. But you may need Snow Leopard 10.6.8 to buy either Lion or ML on MAS. It looks like you need to get up-to-date with your OS and the apps too.
http://roaringapps.com/apps:table/tags/_t/index_tags/_t/p/2
http://roaringapps.com/apps:table/tags/_p/index_tags/_p/p/3 -
I have an iPhone 4S that won't charge. I have tried with 5 different cords and 2 wall plug but it won't connect. It will work if I plug and unplug my phone for 20 minutes. Please help me! Do I need a new phone or is this something that can be fixed?
Clean out the charging port--make sure there's no dust or debris in there. If that fails to solve the issue, bring the phone to Apple for evaluation.
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i want to cancel my visa card on itunes but the problem is they required the security number and i broke my visa card
Need to put SIM card, active or inactive, to activate the phone.
If locked, it must be from the carrier and if unlocked any SIM will do. -
HT1420 How can you fix it when your apple ID says that you have a problem with billing information
Having trouble with iTunes account, says that something went wrong with my Previous purchase? And it won't let me do anything
i've been having the same problem! it wont let me download anything and saying somethings wrong with billing and when i try to change the card it says contact itunes support. so frustrated!
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