I have asked to get a reminder of my security question for AppID. I confirme my ID with a mail and was told that help was sent to me. But no mail has appered on my mail. What to do?
Hi,
Most confusing that iTunes ask security questions when I try to bay some Apps. ID and password is ok, but I got to awnser som questions. And I´m not 100% sure of the awnsers. So I marked "forgot ....." And get an Email to confirm my ID. So far so good... I confirme that and got a new mail saying, we are sending information to help you solve this..
But I haven´t recive any mait regarding that.
What to do?
Mikebeth
Hey mikebeth99,
Thanks for the question. I understand you wish to reset your security questions, and it sounds like you've done everything correctly. One detail to remember is that the Security Question reset email is sent to your Rescue Email Address, not the primary email address. You may want to check any alternate email addresses you own for this email. The following article provides more information:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Thanks,
Matt M.
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