I have  at trojan horse.norton can not remove or quarrantine.virus is 36c09694-167c0775.Help

I have a trojan horse virus.36c09694-167c0775 Norton can not remove or quarrantine.Help

I don't think anyone here will be able to identify which trojan that is, or whether, even, it's a Mac trojan. I would contact them. Only they will know what that code is supposed to mean.
BTW, there is no such animal as a trojan horse virus. There are trojans and viruses, two entirely different things. Thre are no viruses at all for Mac.

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