I have automatic renewal and when I went to log in today it said my trial had ended. How do I access my files?

Why does it tell me my trial has ended when I have an account with automatic renewal? My last payment went through on April 5.

You'll need to chat with Adobe Support. This is a public forum which can't handle membership questions:
Contact Customer Care

Similar Messages

I transferred my music to a larger hard drive and when I went to sync to iTunes there half my library had a '!' next to the songs. After I located one song the question 'would you like itunes to find other missing files' came up. What does this mean?

I recently transferred my music from one external hard drive to another and when I went to sync it to iTunes half my music had a '!' symbol on the left side, which meant that the songs weren't located. When I went to locate one of the songs it asked me if I wanted iTunes to find other missing files, which I said yes. What happens next and what is iTunes doing to find the missing files?

iTunes is a database. When you import songs to the database, it records the location of that song, so that when you play, or sync the song iTunes knows where to look for it.
When you moved your music to a different location, iTunes can't find it because you didn't tell iTunes that you moved the music.
You'll have to re-add those songs that you moved to your itunes library. Your best bet is going to be to delete all the songs in your library and then go to File > Add folder to library > and then find your music folder on the new external hard drive.
Also, the external drive HAS to be connected in order for iTunes to find it.

How do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

how do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

Remove all current Adobe software. Download Adobe Cleaner Follow instructions.

I just got my iPad and the iMessage was working and than all of a sudden it stopped and when I tired to log back in, it said I had a bad connection which I didn't. So it won't let me use my iMessage

I just got my iPad and the iMessage was working and than all of a sudden it stopped and when I tired to log back in, it said I had a bad connection which I didn't. So it won't let me use my iMessage

Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.
If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

TS4268 I have apple ID and when trying to sign in to use FaceTime,i always get registration error.how may you help me for that guys,thanks.

I have apple ID and when trying to sign in to use FaceTime,I always get error in registration,(This words always apper; The server encountered an error processing registration.Please try again later.)
Can I get your Advise on what to do? Thanks

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Got new iphone, and backed up my 4 and when i went to resore from backup it said enter password, but iv never put a password in and its the 1st time it has ever been connected to this laptop, How can i get on to my backups :S

I have just got the new 4s today, and plugged my old iphone 4 into my friends comp, for the first time, backed up my iphone,
then when i went to restore my new iphone 4s from the backup of my old phone, it said enter password, and when i looked the encrypt with password was ticked and it said to enter my password, but i have never put a password in, and never backed up my phone before,
how can i change the password if i never put one in, in the first place.
kimmy,. x

If you can't get the password correct, you CANNOT restore from that backup.
However, if you've been using your phone as recommended by Apple, there should be minimal data loss.
Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
Pictures taken from your old phone and not synched to your computer are lost, but you would have been synching those photos to your computer frequently as recommended. Other photos that you synch TO your iPhone are still on your computer.
You won't be able to get text messages back.

HT4906 I have a Macbook Pro w/ Lion. I recently had the hard drive wiped because of multiple problems since inception. Anyway, I don't have iPhoto now and when I went to the free Apps it won't install because it says I already have it.....what to do?

Help me reinstall Iphoto. Apple states that I already have it but since I had my hard drive wiped I don't have it and can't reinstall it...

If you're running Lion then the iPhoto version at the App Store will not work for you as it only runs on Mavericks. What version did you have before this happened?
What system came preinstalled on your MBP? If it was Snow Leopard or earlier then you should have disks that came with your MBP that iPhoto can be installed from. If it was Lion or later then you'll need to contact the App Store personnel via the link in this screenshot,
and see about getting an earlier version of iPhoto, i.e. iPhoto 9.4.3 or earlier.
Or you could upgrade your system to Mavericks for free and then purchase iPhioto 9.5.1 from the App Store.
OT

I saved my file as a regular Indesign file, and when I went to open it on a different computer it had a lock on it and will not let me open it. Can someone please explain why this is happening and how to unlock it? It's for a very important and urgent pro

Please help if you can!

Assuming the file is stored on a network server, and the "other computer" is on that network as well; with InDesign not running on either, navigate to the folder where the InDesign file is stored and find the lock file (it will have the extension .idlk). Delete it.

I have windows 8 and when i try to burn a disc from itunes, it says error 4310. how do i fix this?

i need help!

A 1G iPod Touch cannot be upgraded past iOS 3.1.3. So if an app you have downloaded in iTunes requires a later version of iOS than 3.1.3, I'm afraid you won't be able to sync or use that app on your device unless you upgrade to a newer device that supports a later version of iOS.
B-rock

I have 2 iphones and when i send a text message it shows up on the other iphone. How do i change this

I have 2 iphones and when i send a text message, it shows on the other iphone. How do i change this?

Go to Settings>Messages>Send & Receive and do one of the following:
Either uncheck the email address shown under "You can be reached by iMessage at" on both of your phones; or
If you want to continue to receive iMessages at this email address on one of your devices, on the other phone tap the Apple ID at the top, sign out, then sign back in using a different Apple ID (so both phones are using a different Apple ID for iMessage). Note: you can continue to share an Apple ID for purchasing from the iTunes and App stores. It does not need to be the same as the ID you are using for iMessage, FaceTime and other services.

I have a MacBook Pro and an 1TB WD my passport for mac. I bought a second hard drive to act as back up and when I went to do this the original passport won't mount. It is showing in disc utility but it will not repair. I am told the mac cannot repair it.

I have a MacBook Pro and an 1TB WD my passport for mac. I bought a second hard drive to act as back up and when I went to do this the original passport won't mount. It is showing in disc utility but it will not repair. I am told the mac cannot repair it and I need to back up the files and then restore the hard drive. But I can't open the hard drive to move the files onto the new one!
Help me please. I am not very technical so please answer as if I have no clue!! This hard drive has my iPhoto on it and all my pictures of my son, wedding and my current photography course so I desperate to get it back!
Any help will he appreciated!

disk0s2: I/O error.
disk0s2: I/O error.
The MBP's disk is damaged and requires replacement.
Genius Bar Reservations: http://www.apple.com/retail/geniusbar/

HT1449 i have bought a new iPod touch and when i went to sync my iTunes library most of the songs didn't come across they get a explanation mark at the side they are whole cds of music. but i didn't have this problem on my old ipod touch when i was using

I have bought a new ipod touch and when i went to sync my music library on to it only a few songs went over, the ones that didnt had a ! next to them. I had no problem when using my last ipod touch but i was using a pc at the time not a mac though.

Hi there,
This usually meas that iTunes can't find the original files. I would recommend taking a look at the article below for some tips on locating that lost media.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
-Griff W.

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email addr

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email address

Go to http://iforgot.apple.com to get help with your password.

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!

I have a Macbook Pro that I have just renewed and transferred over my old hard drive (also from a Macbook Pro). Now when I turn on the computer and ITunes opens I get error (-50) and then error 5002 when I try to sign in to ITunes Store - Help!
My dealer has tried and failed (twice) to correct this and I have tried deleting the two items in the Itunes folder but no luck!

were you able to get help on this? I need help on error 5002 as well. thank you

I downloaded music to my iphone and when I went to go sync it up to itunes, I lost all of the songs purchased from that time until the previous time I backed it up. How do I recover these purchased songs that have been lost?

I downloaded music to my iphone and when I went to go sync it up to itunes, I lost all of the songs purchased from that time until the previous time I backed it up. How do I recover these purchased songs that have been lost?

All of your music should be in itunes on your computer.
Select it to sync and sync.

I have automatic renewal and when I went to log in today it said my trial had ended. How do I access my files?

Similar Messages

Maybe you are looking for