I have avast antivirus. When I got a note that my avast doesn't work with the new version of firefox. When I check Avast it says I am protected. I'm confused.

I recently updated my version of firefox and I got a message that my avast antivirus software was not supported by the new version of firefox. when I checked my avast it indicated that I was still protected. However, I've noticed that the avast is not downloading new antivirus signatures like it used to. Is my avast working?

You can look at the new pre-release version of Avast for Firefox 5.
* http://forum.avast.com/index.php?topic=80362.0

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Before I downloaded the latest version of Firefox I could us the Norton Idnetity Safe. It will not work with the new version. What do I have to do to make it work?

I am not sure if this is a plugin or extension. All I know is that it worked with the old version of Firefox. It is very important to me to be able to use this feature. Any help would be appreciated.

THIS ISSUE IS RESOLVED FOR ME.
When I opened this pop-up to view the settings (File > Page Setup > "Format & Options": Scale ), the Scale value was 40%. Changing it to 100% corrected the issue I observed.
To my knowledge, I have not been inside this pop-up window before to set the Scale option. Could this value be affected by other actions within Firefox? I noticed this while using v12 which was installed 24Apr2012.I know it worked correctly since that installation, so why did the Scale value change?
UPDATE: I just realized that the Scale option in print preview sets the Scale value in the settings. NOTE TO ALL: This is a sticky setting, not just a setting for a specific output request.

Just upgraded to firefox 4 and websites are now taking ages to load, there were no problems when I downloaded the upgrade. Is there a fault with the new version of firefox?

Just upgraded to firefox 4 and websites are now taking ages to load, there were no problems when I downloaded the upgrade. Is there a fault with the new version of firefox?

Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]

I have trouble opening PDF documents with Firefox. They will open using IE8 and with the older version of Firefox but not with the new version of Firefox.

Specifically, I am trying to open brokerage statements with Charles Schwab. I go to the link using Firefox and click and all I get is a blank box with ABOUT: BLANK in the header at the top. Yet, I had no trouble viewing the statements with the older version of Firefox and I also have no problem viewing the document using Internet Explorer. Any help you can offer is appreciated. I would rather continue to use Firefox as my browser and not have to use IE.

https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox
https://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox

Why will Macfee Virus not work with the new version? How do I swich back to the previous version that did not have this issue?

I selected to let Firefox install the update. After the update was done. A message came up and stated the new version of Firefox does not support the add-ons for Macfee virus software. How do I switch back to the previous version, that does support Macfee virus software add-ons? In the mean time I will have to switch back to IE until this is resolved.

Your Anti-virus application is not disabled, just one silly little McAfee extension for Firefox.
See McAfee for an updated version of their Firefox extension.

Has anyone else noticed a RADICAL increase in popups under the new version of Firefox when clicking on links in Yahoo mail?

The question says it all. The one advantage that Internet Explorer has always had is that it can block ALL popups, even the ones that might be advantageous to the user, while Firefox only blocks most popups. Since the upgrade to the new version, however, I've noticed that the rate of popups has JUMPED, especially when I go to different parts of my Yahoo mail account. Like with any other unwanted popup, I close the window immediately upon its appearance, so I see little purpose in them at all, but that, of course, is another topic for another time.

hello luislast, this sounds like a problem possibly caused by adware/malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and/or a different tool like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes].
[[Remove a toolbar that has taken over your Firefox search or home page]]
[[Troubleshoot Firefox issues caused by malware]]

I have upgraded to the new Firefox but removed it because my DAP premium will not work with the new version. Am I doing something wrong?

DAP Premium seems not to be compatible with the new version

Dear Old Bob..I enjoyed that! I and thanks so much ...I would have done it if I could have done it but I was blocked by Photoshop at every stage! Thankfully my own IT Guru and friend came to the rescue remotely last night and has down-loaded it. But it took him quite a bit of time.
As XP is faded out, there will be an awful lot of people like me complaining.
But truth is my problems are only at a start! About 30 prints (some not yet on my 'blog' (juliamatcham.wordpress.com) all have varying settings which I have noted. Everything depends on these settings.
All are Apple RGB (although my computer is a PC) and they were all set for my printer Epson Photo 1800. Also they were set at varying settings...Standard or Vivid 1.5, 2.5 whatever suited the design.
These settings appear not to exist on CS2 which is a nightmare for me as each print was carefully proofed with a great deal patience and at some expense as in the end one has to use expensive paper even for proofing.
If you have any hints for how to translate these old settings...I would kiss your feet!
Just looking through how things work, I can't understand why I can't change my first printing option to landscape ...everything esle so far seems comprehensible.
I do hate change!
Meanwhile, thanks so much to Curt, Noel, Nahraka and Old Bob for cheering me on. I am obviously going to be back asking more questions about CS2!
Julia

I have downloaded and opened the new version of firefox 3 times and it still says i am rinning off the older version... what am I doing wrong?

this is for mac

Your user agent identifies you a Firefox 3.0.8
*Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.8) Gecko/2009032608 Firefox/3.0.8
See:
*https://support.mozilla.org/kb/Finding+your+Firefox+version
To be sure you can check this:
*https://support.mozilla.org/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 9.0.x: http://www.mozilla.com/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

I have downloaded and opened the new version of firefox 3 times and it still says i am running off the older version... what am I doing wrong?

and this is for mac, pc is fine

Your user agent identifies you a Firefox 3.0.8
*Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.8) Gecko/2009032608 Firefox/3.0.8
See:
*https://support.mozilla.org/kb/Finding+your+Firefox+version
To be sure you can check this:
*https://support.mozilla.org/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 9.0.x: http://www.mozilla.com/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

My Norton Identity Safe won't work with the new version (4) of Firefox AND the new version isn't asking me to Remember my password info either - SO I now have to type in my password info wherever I go which is NOT a good thing. What can I do???

I have Norton Internet Security.
When I downloaded the new FF4 they said that a part of Norton wasn't compatible - and it seems that that part must have been my Identity Safe which holds all my password info & fills in all of my passwords for me.
You say this new version of FF automatically prompts me to have it save this info for me, but I sure didn't see that prompt and now every time I visit my online banking (and credit card site, etc, etc,) I have had to type in all this info myself.
This certainly is not convenient!
It's bad enough I just get used to one system and you all go & reinvent the wheel -BANG!
Hasn't anyone ever heard of baby steps?

Hmmm, Norton extensions are broken again in Firefox 4.0.1. It seems that Norton didn't allow for Firefox 4.0 security updates when they updated their Firefox extension for Firefox 4.0. Norton says they'll have a fix in two weeks. A Norton user posted a fix in this forum thread.
http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-not-compatible-with-FF-4-0-1/td-p/442788

Since Firefox 32.0 was downloaded on 3/9/14 I am experiencing brief hanging when clicking onto websites or links. Is this a problem with the new version of Fire

If I click onto any link or webpage I am quite often getting a briefing 'hanging' before Mozilla responds. I also get a message at the top of my screen stating that Firefox is not responding and the loading symbol justs spins in circles until it eventually frees up and opens the page. Prior to Firefox 32.0 being downloaded on 3/9/14 I had no problems with this 'hanging' at all. I can only assume it is a Firefox issue as I do not have the same issues if I use Internet Explorer or any other programs installed on my computer.

You can check for problems with the history that is stored in the places.sqlite database file in the Firefox profile folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
*Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
There are other things that need your attention.
Note that your System Details List shows multiple Flash plugins.
*Shockwave Flash 15.0 r0
*Shockwave Flash 14.0 r0
*Shockwave Flash 13.0 r0
You can find the installation path of all plugins on the about:plugins page.
*http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
*(32 bit Windows) C:\Windows\System32\Macromed\Flash\
*(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

HP Protect tool password manager not working with the new version of Mozilla: I got this alert: "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program." please help

I have an HP ProBook 4520s. I have been using HP Protect tool's Password manager to store and manage my passords for all Login websites in Firefox 3.6. As a result, I just swiped my fingerprint to log on to any website.
After I installed the version 4 of Firefox, my all my login details do not work anymore. I have tried to reset them but I repeatedly get this error: "Firefox doesn't know how to open this address, because the protocol (dpql) isn't associated with any program."
something like this would have been passed onto the address: "dpql://c:\program%20files%20(x86)\hewlett-packard\hp%20protecttools%20security%20manager\bin\dpminionlineids.dll/qlinkload.htm#id=2".
Although the password manager works with Internet Explorer 9, I need it to work with Firefox 4 as this is my preferred browser.
Please help. Thank you!

I guess this means that IE is more user friendly for HP Password Manager finger swipe recall of passwords, a favorite of mine. I still don't see a post from Firefox as to why they haven't produced fix. So I'll switch to IE until things change. I don't see value in downgrading to a Firefox version that's no longer going to be supported.

Why do I get "Connection problem" on my ASUS notebook when I try to access my Yahoo mail account with the new version of Firefox?

Since I updated firefox to 29.0.1 on my desktop, I am unable to access my email account at Yahoo.com from my ASUS notebook. "Connection problem" pops up when it tries to get new mail. I was getting mail on the ASUS on 3/12/13, but starting today I get that message and no new mail comes to the ASUS.

I deleted the account on my ASUS email at settings. The ASUS appeared to delete the Yahoo email account, but when I clicked on the shortcut, my yahoo email had updated and everything looks good.
Thanks for your suggestions!

I really don't like the new version of Firefox, when are they going to change it back? The idea for this layout is worse than mircosofts Vista mistake.

It's not that I don't like change, in fact I love it. However, the way tabs open and new windows open needs to go back to the original format. Sure it's a fancy transition but it is more annoying than nice. I never complain about things like this, in fact this will be my first ever complaint about a browser, I quit using explorer, and it looks like I'm going to start again until they change the format of this upgrade. I will not get use to it, I refuse to and everyone else I know feels the same way.

This solved my problem but in upgrading when layout changes occur there should be some kind of forewarning telling those who upgrade, those steps as a precaution. So we all don't go "insane" and start posting our frustrations. Last question, I noticed that uploading pictures has issues too, you can't select the picture and hit shift to select others

The character count when sending a message doesn't work with the new iOS 5.

Hi,
After I upgraded to the new iOS 5, the message counter no longer appears. I've gone into the settings to verify that it is turned on. I've turned it off and then back on. I've rebooted the phone, but to no avail. Has anyone else encountered this new "feature"?
Thanks,
Allan

The only way I can get character count back is to disable both iMessage and MMS. I agree it is annoying. iMessage only works between iOS 5 devices, and since the whole world does not use Apple products, it's not like I still won't be sending plain old SMS text messages to people. If you type more then the SMS character limit, AT&T still happily sends it, their servers just truncate it, so the character count feature is hardly an outdated or pointless feature.
I have been sending fewer and fewer texts though anyway, and using email instead. but this just pushes me further away from texting. Most of my work texts are to blackberry users, so no iMessaging with them, but having to go back and forth into settings to enable/disable iMessage means I will likely just leave iMessage off all the time anyway.

I have avast antivirus. When I got a note that my avast doesn't work with the new version of firefox. When I check Avast it says I am protected. I'm confused.

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