I have backup-ed my iphone 3gs and cannot restore it on iphone 5s , why? the only i left is the backup , my iphone 3gs already broke into pieces...

Help! I have backup-ed my iphone 3gs and cannot restore it on iphone 5s , why? the only i left is the backup , my iphone 3gs already broke into pieces...

and then it came out like this....

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HT1212 forgot passcode on iphone 5s and cannot restore it

I forgot my passcode on iphone 5s and cannot restore it. I tried the recommended methods listed on Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support but they did not worked. Every time I tried to restore it kept asking me to allow access on iphone which I forgot the passcode. I do not have find my iphone on this phone nor icloud. I am willing to lose all my datas just to get my phone back to working. Any help would be appreciated. Thanks!

Apparently you did not follow the instructions in that article that address your issue. If you forgot your passcode, then you cannot restore it. You have to erase it by selecting the appropriate link under Erase and Restore.
Erase the device. Once it is erased, it will no longer need a passcode. If you are talking about an Activation Lock, that is a different matter. Is that what you are referring to?
Cheers,
GB

HT4623 I updated my iPhone 4s and cannot access Passbook. When I click on App Store, I get the following message "cannot connect to iTunes Store." How do I correct this?

I updated my iPhone 4s and cannot access Passbook. When I click on App Store, I get the following message: "cannot connect to iTunes Store." How do I correct this problem?

That's because there are not enough apps that use Passbook yet. Wait.

HT1212 forgot my iphone passcode and cannot restore because I can't turn off Find My iPhone in iCloud.

Hi
Please help with the subject matter:
Forgot my iphone passcode and cannot restore because I can't turn off Find My iPhone in iCloud.

What can I say...it's a brick..
Visit your carrier and see if you can trade it in for a new phone..

I have an iPod Classic 5th Gen. After 1 month I've lost all my music and playlist files. The only files left are music I have purchased from iTunes. How do I restore my music library to my iPod?

I have an iPod Classic 5th Generation. I have not used it for about one month. When I turned it on, I had lost all my music and playlist files. The only thing left on the iPod was the music and audio books I have purchased from iTunes store. I tried to delete everything on the ipod by sliding the hold button and then pressing the center button and the menu and I saw the apple logo on the screen but the iPod wouldn't reboot. Any suggestions as to how I can delete everything on the iPod and then plug it into my computer to restore my music library? I am using a Windows 7 operating system.

Does both your Windows and Macbook iTunes have the same library of songs?
if it does then, much easier to proceed, else try to load the Macbook with the same library as Windows.
Note that only one of the Macbook USB port is good for iPod Classic, the other is too slow and may cause timeout, and I would suggest disconnect all other USB devices, while you Restore or Sync the iPod Classic.
Connect the iPod to the Mac, (if iTunes launch, please close it back.)
Use Disk Utility -> select the iPod Device->First Aid->Repair (use option FAT32)
After the Repair complete, eject the iPod.
Connect back to the Mac
When iTunes launch, Restore the iPod when Prompted, (use FAT32)
Sync your library.
Good Luck!

How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone

How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone 3gs without erasibng everything. i need help!!!

Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device

I have an Iphone 3gs and cannot send text messages to my wife. She is the only person that I cannot send or receive messages from. Does anyone know how to correct this?

I have an Iphone 3gs and cannot send text messages to my wife. She is the only person that I cannot send or receive text messages from. Does anyone know how to correct this?

We both have AT&T service. She has an Iphone 4s, I have the 3gs.

HT5654 I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice

I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice

If iTunes is otherwise working properly start with TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, otherwise move on to Troubleshooting issues with iTunes for Windows updates.
tt2

I have an iPhone 3GS and it recently started to make a Cicada type of sound when pushing the close button on the top right hand of the phone. Can anybody give me feedback on what this is or how I might be able to fix it?

I have an iPhone 3GS and it recently started to make a Cicada type of sound when pushing the close button on the top right hand of the phone. Can anybody give me feedback on what this is or how I might be able to fix it?

It will be replaced with the exact same model. It is not expensive compared to the full retail price of a new phone (without carrier subsidies).
If you're eligible for an upgrade from your carrier, now might be a good time to consider upgrading to an iPhone 5, though.

I have an iPhone 3gs, and I downloaded ios 5.1 through iTunes, but now its telling me to activate my iPhone with a sim card, and I never had one.. Help!

I have an iPhone 3gs, and I downloaded ios 5.1 through iTunes, but now its telling me to activate my iPhone with a sim card, and I never had one.. Help!

I used an old sim card to try to activate my iphone 3gs, it didnt work, and it gave me this response:
We're sorry, the iPhone you connected may be damaged and cannot be activated for service. We reccomend you visit your nearest apple Store for more information.

I backed up my iphone 4 before updating to my iphone 5 and it restored to default settings. As a result, i have lost all my photos. Is there ant way to reverse the back up as I have a 2 month old baby and desperatly want to retrieve my photos :-(

I backed up my iphone 4 before updating to my iphone 5 and it restored to default settings. As a result, I have lost all my photos. Is there any way to reverse the back up as I have a 2 month old baby and desperatly want to retrieve my photos :-(

Pictures are designed to be copied off the device regularly as would be done with any digital camera. There is no logical reason why anyone would fail to do this with supposedly important pictures.
If a recent backup exists, it is also possible to restore the device from the most recent backup, this may restore pictures to the device. If it does, COPY THEM OFF THE DEVICE IMMEDIATELY for safekeeping.

I was synching my iphone 4 and unplugged it. It's now stuck on a screen that has the chord and the music note that says itunes under it. I have tried to reboot and have even cancelled my last synching process. My phone is froze

I was synching my iphone 4 and unplugged it. It's now stuck on a screen that has the chord and the music note that says itunes under it. I have tried to reboot and have even cancelled my last synching process. My phone is froze. I need help.

You probably have to go through a restore of the phone.
Plug the phone in and launch iTunes, then select your phone from the left side of the menu.
There will be an option to restore the phone and click that button.
That will erase and restore the phone. After it's done, it will ask you to restore from a recent backup, and you can choose to go ahead and restore.
You should be back up and running from there, but may have to do some minor tweeks to get yourself back up exactly as you left off. Some things like your visual voicemail password and email passwords may have to be entered again, but you'll be in good shape.

I received my new Iphone 6 last week, backed my iphone 5 and then restored my new handset. It has been working fine until today when I deletec all my contacts from my old handset. Contacts have gone from my new handset too, how do I get them back?

I received my new iphone 6 last week, backed my iphone 5 and then restored my new handset. It has been working fine until today when I deleted all my contacts from my old handset. Contacts have gone from my new handset too, how do I get them back? I don't think the back up was done using icloud as I keep getting the message "not enough memory"

The point is not whether you used iTunes or iCloud to restore your new iPhone. It's whether you have Contacts turned on in Settings > ICloud. If you do on both your old iPhone and new iPhone then those devices are connected through iCloud. Deletions on one device are also made on the other.
You may be able to restore your Contacts be using your old device backup to restore your new iPhone again. Make sure that you turn Off ICloud functionality on your old iPhone before you delete anything else from it.

HT1473 I was loading the new operating system to my 4s iphone I had to remove my music to have enough space I clicked on the box that said sync music to computer and remove from phone. The only music saved was the ones bought on itunes where did the other

I was loading the new operating system to my 4s iphone
I had to remove my music to have enough space
I clicked on the box that said sync music to computer and remove from phone.
The only music saved was the ones bought on itunes where did the others go
This is a new imac

For music that you've purchased from Apple that are on your iPhone you should be able to copy to your computer's iTunes via File > Transfer Purchases. Also if you are in the US then you should be able to re-download past music purchases for free : http://support.apple.com/kb/HT2519
For your own music that you've copied, then if you haven't got a backup on, for example, external drives or CDs/DVDs then you could see if any of the utilities mentioned in this old post still exist and work

I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone?

I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone? Also, why is it if I do need a new phone I can only get a refurbished one when I am paying insurance every month?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue persists, take the device to Apple for evaluation.

I have backup-ed my iphone 3gs and cannot restore it on iphone 5s , why? the only i left is the backup , my iphone 3gs already broke into pieces...

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