I have been affected by hurrican sandy and not get to my computer.

how do I upload from a friend's computer to photoshop elements 9? This hurricane disaster to my home has been recorded there.

On your friend's computer, copy the disaster pictures to a thumb drive, external hard drive, or burn to CD or DVD.
Copy the files to your computer. You will now have them in 2 locations!
Open the files in PSE and work on them for your purpose.

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I received an email with a virus to my gmail account. I deleted it and reset my password and have had no problems since. Would my Mac have been affected by this or is it the case that it was just confined to my email account?

I received an email with a virus to my gmail account. I deleted it and reset my password and have had no problems since. Would my Mac have been affected by this or would it just have been confined to my gmail account?

Would my Mac have been affected by this
No.

Some, but not all, podcasts existing on the iPod no longer appear in iTunes. Different podcasts have been affected at different times, after changes in the state of the iPod. Only podcasts are affected.

I have not seen this precise issue addressed anywhere. I don’t know if it’s an iTunes or an iPod problem:
- Some, but not all, podcasts existing on the iPod no longer appear in iTunes;
this, after normal behavior for more than a year since purchase of the iPod.
- Different podcasts have been affected at different times, after changes in the state of the iPod.
- Only podcasts are affected.
- This concerns an iPod nano 6th gen. and iTunes 11.0.2 (26) on System 10.6.8
- The only change to iTunes, the Mac, or the iPod is that just before this condition began
I’d begun syncing an iPhone via iTunes.
I sync manually (“manually manage music and videos”). The first time this happened, I wanted to delete seventeen podcast episodes (all belonging to one podcast) existing on the iPod — but they didn’t show up in iTunes. I tried re-downloading them and re-syncing, to see if the new versions would somehow “re-link” to iTunes. They didn’t. Only one — new — episode appeared in iTunes.
I ultimately reset the iPod and manually resynced all the podcasts I currently had on iTunes. That worked, though I had to painstakingly add in all the other content deleted by the reset.
So: after that reset and manual sync, all podcasts and episodes on the iPod were visible to iTunes and I was able to delete the podcast and its — now 18 — episodes I’d wanted to get rid of to begin with. But the next time I connected the iPod, only 8 podcast episodes out of 21 episodes total existing on the iPod were visible to iTunes. These are different podcasts; I’d deleted the original “invisible” ones.
By “visible,” I mean in the “Podcasts” list view under “[name]’s iPod” in the iTunes sidebar. If I select “[name]’s” iPod in the iTunes sidebar and the “Podcasts” tab, all podcasts and episodes are visible, though greyed out because I’m set to sync manually. It’s unclear to me if these are the podcasts on the iPod or those currently in iTunes, as they are currently the same. If I switch to syncing automatically, all content on the iPod will be lost again, so I’m not up to trying it at the moment.
As I said, this involves only podcasts. All other content on the iPod does appear in iTunes.

I have the same problem- i see my movies in the ipod section in itunes and they even show as mpeg4 in the 'kind' section but they dont have that small TV icon next to them. if i play these in itunes, they play fine- but try playing them on the ipod and all you hear is the sound and no picture. All videos that i manually transfer work fine in the beginning- its when i hook up the ipod to the comp again and start itunes- they start showing up without the 'tv' icon!! i have to again transfer them from the itunes library to activate them as videos.
Need Help!!!

HT1296 I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

You copy them from your old computer or your backup copy of your old computer.
The iphone is not a backup/storage device.

I have been using itunes all day and then it wanted me to install a newer version. When I did it said I can't because it's missing mdsvr80 or something so i downloaded that now it has another error. How do I get itunes back the way it was or to work?

I have been using itunes all day and then it wanted me to install a newer version. When I did it said I can't because it's missing mdsvr80 or something so i downloaded that now it has another error. How do I get itunes back the way it was or to work?

See this User Tip by turingtest2
https://discussions.apple.com/docs/DOC-6562

I have been using Safari for years and have always kept it on "private." Starting two days ago, I suddenly found myself unable to log onto my blog and many other sites that I normally log onto when private is set. Why?

I have been using Safari for years and have always kept it on "private." Starting two days ago, I suddenly found myself unable to log onto my blog and many other sites that I normally log onto when private is set. This so annoying, I just switched to Firefox. I don't like Firefox nearly as much as I like Safari. What is happening? How do I fix the problem?
Thank you.

Might be a corrupted database ...
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.

After updating to Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list.

After updating to Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list. But no other appleID has ever been used on my computer, how could this be resolved?

Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.

I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.

Good day BenithaK,
Once you have changed your Apple ID, you need to set it up for use in the various systems such as iTunes, the App Store, etc so it can be used as intended. This article shows how to do that -
Apple ID: What to do after you change your Apple ID - Apple Support
To change your iTunes billing information for either Apple ID account, follow the directions in this article -
iTunes 12 for Mac: Manage your iTunes Store account
Thanks for using Apple Support Communities.
Safe computing,
Brett L

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?

If all you did was rename your ID, you can go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone when prompted, then sign back in with your renamed ID. Deleting the account only deletes the account and any data you are syncing with iCloud from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts, your data will be synced back to your phone when you sign back in.
If, however, you are changing to a new account with a new ID, choose Keep on My iPhone when prompted. Then choose Merge when you sign into the new account and turn your iCloud syncing back on to upload your data to the new account.
Before deleting the account, save you photo stream photos to your camera roll (tap Edit, tap all the photos, tap Share, tap Save to Camera Roll).

I have the latest itune but i am unable to update my phone or my ipad 2 i have been in to the shop and they said i need to download a diffrent type of itunes for wifi can you please help

I have the latest iTunes but am unable to update my phone or my ipad 2 I have been in to the shop and they said I need to download a different type of iTunes for wifi I have a desk top with windows vista and wifi can you please help

We'll need more information before anyone can be of much help. What model iPhone is it, what versions of iOS are running on the iPad 2 now, what exactly are you trying to update, and what version of iTunes are you running? And what exactly is going wrong (include error messages if any).
Once we have that information, someone here can probably offer advice. Note that you cannot sync content or upgrade iOS wirelessly until you get your iPhone and iPad up to iOS 5 and that requires that you connect those devices to your computer via the Dock-USB cable.
Regards.

I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone Microsoft Windows Vista Ultimate Edition (Build 6000

I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {92497F93-8A79-419C-AA27-50CD2F263F77}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description:          Dell Wireless 1397 WLAN Mini-Card
IP Address:          192.168.0.118
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Tue Apr 17 16:59:28 2012
Lease Expires:          Wed Apr 18 16:59:28 2012
DNS Servers:          192.168.20.254
                    192.168.30.217
Adapter Name:          {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description:          Broadcom NetLink (TM) Gigabit Ethernet
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I have been working on a book and have 418 photos already in my book. All of a sudden I cannot access the book format to see the multiple view, spread view, or single view. I can no longer see my book although I still see the collection with 418 photos

I have been working on a book and have 418 photos already in my book. All of a sudden I cannot access the book module and clicking on the multiple view, spread view, or single view does not take me back to the book I have been working on. I can no longer see my book although I still see the collection with 418 photos under collections. What I do see is a blank template for a new book and I can't find the unfinished book I started with 418 photos. It is like the new empty template is somehow covering it up. How do I get back to the book I have been working on?

Is it possible you mistakenly clicked on a [Clear Layout] button?
But a great hint is- Always click on the [Create a Saved Book] button, early in your new book design.
Then you have a permanent link to the book in the Collections panel. (In addition to the standard collection of your selected images)
Note: a Book Collection shows an icon that looks like a book.
Every time you come back to edit the book, open the Book Module by clicking on the white arrow that appears on the end of your Book Collection title. (The title as saved)
Re-opening a book without using the "Saved Book" option can have unpredictable results.
A "Book" Collection is like a "Smart Collection" because anything you do to the book design, change pages, change images, etc, is automatically updated in the Saved Book collection.

I have been a customer of ITunes and Apple since 2007. Movies, Apps, Music and books Itunes has been my only source for my media needs.

I have been a customer of ITunes and Apple since 2007. Movies, Apps, Music and books Itunes has been my only source for my media needs. 397 Apps 759 Songs over 100 Videos 13 books 3 IPhones 2 IPods So here is my problem with ITunes I purchased an App and it is identical to one I have already brought. The App description did not say anything that it would not do what I was trying to do. I wrote sup[port and asked if they could issue a credit. Mari at support wrote back and said he checked with his supervisor and they could not issue a credit. I told them what a good loyal customer I have been to Itunes and Apple and they still refused. Granted the App did not cost a lot of money (3.99) but it’s the principle. With customers having options to shop anywhere I would think a business would do whatever it takes to retain the loyal customers they do have Occasionally I rush to buy an App without fully understanding if it meets my needs. According to ITunes support that has occurred nine times. Here is the last reply that I received Roger, I know how frustrating it can be when things don't work the way they should be and I do apologize for the inconvenience that this may have caused you. I am sorry but we could not be able to grant your request as we have made 9 exceptions on you. For more information on Apple's requirements for using the iTunes Store, please refer to the iTunes Store Terms and Conditions:http://www.apple.com/legal/itunes/us/terms.html Again, I am hoping for your kind understanding regarding this matter. Sincerely Mari iTunes Store/Mac App Store Advisor

"The App description did not say anything that it would not do what I was trying to do."
You've already had 9 refunds? You understand that apps are sold on a non-return policy, presumably. You bought an app that didn't claim to do something that you wanted from it, and now that you've found that it doesn't, you want your money back.
Perhaps you've failed to explain your point properly but I can't see why you expect any sympathy from users here, not that it would make any difference. Only the store staff can issue refunds if they think appropriate. Chalk it up to experience. You could even contact the developer in advance of a purchase if you want to be certain an app does what you want. Then if it really fails to live up to the promise you would at least have a better argument for a refund.
tt2

I recently got a new laptop, it has no music on it and I have been plugging my iPod in and listening to music that way. Tonight it decided to sync with my iTunes and deleted all of my music. Is there any way I can get my music back?

I recently got a new laptop, it has no music on it and I have been plugging my iPod in and listening to music that way. Tonight it decided to sync with my iTunes and deleted all of my music. Is there any way I can get my music back?

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

Windows 7 on Bootcamp I am locked into a DOS screen and it is not installing. I have been on line with Apple and microsoft and they can't help. I have lated versions of Lion and bootcamp. HELP

I ran bootcamp and tried to install Windows 7. I end up with a DOS screen and an unresponsive keyboard.
I have been on line with Apple and microsoft and they can't help. I have lated versions of Lion and bootcamp. HELP!
My Lion is up to date.
I used the 64-bit windows disc.
Should I try parallels?

Do you have a DOS screen with a command prompt or just a blank screen?
Is your Windows 7 x64 an original MS Full Version Installation DVD?
Did Windows 7 Install Disc start?
If it did you would have had to choose the location of where to install Windows 7.
Did you select the Partition named BOOTCAMP that corresponded to the Partition Size you created in BootCamp?
Were you asked to format the Partition?
Did you format the partition to NTFS and then get an option to click NEXT and actually start the Windows 7 installation?
Do you have a wired USB keyboard and wired USB mouse?
If you actual went through the installation and restarted then here are some things to try:
First try doing a CONTROL-ALT-DELETE and see if a Windows Option Screen appears.
If you get the Screen you will have some options displayed.
You want to highlight and click TASK MANAGER which should be the bottom choice I beleive.
If Task Manager runs you will get a window showing all the processes running.
See if you can find EXPLORER.
If EXPLORER is running highlight it and go to the bottom right and click the END TASK button.
Now go to the Top Left Menu Bar.
Click FILE
In the sub menu that opens select RUN or RUN NEW TASK (Not sure which it is in Windoes 7 as I am running Windows 8)
Once RUN is selected a new window will open to CREATE NEW TASK
Type in EXPLORER and then the OK button.
If Windows 7 installed properly the Desktop should appear after a bit of time.
Your first concern is to get your keyboard running so you may have to remove and reinstall Windows using Boot Camp on the Mac Side.
Let us know how it goes..

I have been affected by hurrican sandy and not get to my computer.

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