I have been billed for an app that I did not order

I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

Click here and ask the iTunes Store staff for a refund.
(105211)

Similar Messages

  • HT204088 I got billed for an app that I did not order

    I got billed for an app that I did not order

    Hi...
    Follow the instructions here > How to report an issue with an iTunes Store purchase

  • I have been charged for music/downloads that I did not buy.  Help?

    I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
    G4   Mac OS X (10.4.8)  
    G4   Mac OS X (10.4.8)  

    Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
    And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account.

  • Next steps? I have been billed for a movie rental I did not make

    The receipt is dated today and I have not used my Apple TV for a few weeks...
    Has my account been hacked?
    The email subject line is
    "Your receipt No.13108704xxxx" (my x's) with the date stamp of
    November 6, 2014 at 2:19 PM
    WHat at are best next steps for me?

    Is the email from Apple e.g. it's not a phishing attempt to try and get your account and payment details (there are a number of fake purchase emails doing the rounds) ? You can check your account's purchase history via your computer's iTunes : See your purchase history in the iTunes Store - Apple Support.
    If it shows there and you didn't rent it, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Charged for an app that I did not dowload - please help urgent!!!!

    I have been charged for a ringtone that I did not purchase. I wne t back to my downloaded apps to see if I did it by mistake it is not even there. I was cahregd $3 for a song that I did not even know. Please help me what I can do to reverse this charge and protect myself for something like this happening again?

    Hey perihan76,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • HT4009 I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and I need to have the funds refunded.

    I was charged for an app that I did not purchase / did not intend to purchase.  It is very expensive and need to have a refund!

    http://www.apple.com/support/contact/

  • I'm checking my iTunes account, and it shows that a bunch of apps have been added to my account that I did not buy, nor are they on my iPhone.  What can I do?

    I'm checking my iTunes account, and it shows that a bunch of apps have been added to my account that I did not buy, nor are they on my iPhone.  What can I do?

    change your password and see if they purchases hit your card on file

  • Whom do u contact in itunes for an app that i did not buy

    whom do u contact in itunes for an app that i did not buy

    Start here -->> https://expresslane.apple.com/GetproductgroupList.do

  • TS1702 How do I return an app, that I did not order or mistakenly ordered?

    How do I return an app, that I did not order or mistakenly ordered?

    You can try and get a refund...
    Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us
    But it is stated that all Sales are Final...

  • HT3702 How  can we get help on apps that we did not order?

    We have been billed for apps that were not ordered.  Where is our contact point to discuss?

    The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
    Regards.

  • I have been billed for in-app purchases that I didn't make - what do I do?

    I ahve been billed for an In-app purchase I didn't make - my account wa shut down - what do I do??

    Contact Apple and see what they can do about it (maybe a refund)
    Change your iTunes password

  • I have been billed by I Tunes and I did not purchase any

    I did not purchased lately in Itunes and I was billed. What to do?

    Contact iTunes Support: http://apple.com/emea/support/itunes/contact.html.

  • HT4009 i was charged for a purchase that i did not order follow up number is30861120 all I want is either my chips that i was charged for or the money put backm into ,my account it was a  mistake on ur part my account is good [bank] so please just put the

    i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and  the 99.99  one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Have been charged for an app that I don't believe I should of be charged for...who do I contact?

    Who I contact?

    You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) ? If you don't recognise the charge then you  can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been constantly charged for I tunes, that I did not order. Plesae stop this.

    I am being charged for I tunes , on my credit card, I need this to stop immediately. Please help me do this.

    Contact the card’s issuer. If the items you’re being charged for appear in your iTunes Store purchase history, click here and contact the iTunes Store staff as well.
    (125543)

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