I have been billed for in-app purchases that I didn't make - what do I do?

I ahve been billed for an In-app purchase I didn't make - my account wa shut down - what do I do??

Contact Apple and see what they can do about it (maybe a refund)
Change your iTunes password

Similar Messages

  • I have been billed for an app that I did not order

    I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

    Click here and ask the iTunes Store staff for a refund.
    (105211)

  • TS1702 I have been charged for an app. That I did not purchase.  Bingo blitz was a free app and now I have been charged for it.  How do I get my money back?

    Hello I think I have put too much info in my question.  I do however need help getting my money back.  Thank you for your help.

    There are a few apps with variations on 'Bingo Blitz' as their name, at least one of which is paid for and a couple of others, whilst free to download, then allow in-app purchases to be made within them (you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off').
    If it's one of the free apps and you haven't made an in-app purchase within it then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 How can I find out what I have been charged for (in app purchases)

    I am being charged for something from apple i store but I can't find out what for. Any suggestions where I can find a list of what's been purchased?

    Hey Dafydd182,
    Thanks for the question. Yes, when you access iTunes on a computer you can view your purchase history and order numbers. The following resource should guide you through that process:
    iTunes Store: See your purchase history and web order numbers
    http://support.apple.com/kb/ht2727
    Additionally, if you find a purchase that you believe may be incorrect or would like to speak to someone about it, the following resource outlines how to report an issue:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.
    If you are in the U.S. you can also access this tool online:
    http://reportaproblem.apple.com
    Thanks,
    Matt M.

  • I just logged in to my itunes and theres an app purchase that I didn't make? What do I do?

    Hi,
    got some itunes gift cards for my birthday. I still had like $24 left when I opened up my itunes today it showed that and then outta nowhere it said I only has $2 and change left. I didn't spend any of it. Check my email and there was apparently an app purchase on the 7th or 8th for some poker app and chips. I didn't make the purchase. What do I do? I know something is wrong because when I tried to log in it said that my account had be disabled for security reasons. Who do I contact about this, and how?
    Thank You.

    I just remembered some more information actually, my brain obviously isn't working. There is a way to report issues within iTunes via your purchase history. You go into your account > purchases > purchase history, and at the bottom is a button which says "Report Issue" or something like that. Less direct, but I also forgot to mention that the number above will get you to anything Apple related, and the people you eventually speak to are extremely knowledgable and friendly.

  • TS1424 How do I dispute an app purchase that I didn't make?

    I received a charge for 3 apps that I didn't purchase...what do I need to do to resolve this?
    Thank you,

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • I have been billed for something from iTunes

    I have been billed for music from itunes that I did not order.  What doI do?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

    I have been billed for an in app purchase I didn't make how do I get a refund please

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I have been billed for something I did not purchase.

    can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
    it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

    Does anyone else know the password to your AppleID?  if you suspect your account has been compromised, then go and change your password at  https://appleid.apple.com in the manage section

  • TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

    I have been billed for an item I did not want and did not intentionally purchase.
    How can I get this reversed?

    All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I have been billed for something that won't download

    I am trying to purchase the world pass for scribblenauts and it isjust spinning and I have been billed for it?.....has anyone else had this problem?.....is there something I need to do?

    Does anyone else know the password to your AppleID?  if you suspect your account has been compromised, then go and change your password at  https://appleid.apple.com in the manage section

  • What do you do when you get double-billed for in-app purchases?

    I am getting consistently double billed for in app purchases I have done for the Candy Crush Saga and Panda Jam.  Who do I contact to discuss this issue?  Doesn't iTunes have any responsibility for apps they are offering for sale on their store??

    Apple does not police the apps unless there are serious problems with them and many complaints.
    Contact iTunes support staff who have access to your account at: http://www.apple.com/emea/support/itunes/contact.html for help.

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