I have been billed for something from iTunes

I have been billed for music from itunes that I did not order.  What doI do?

Contact iTunes Customer Service
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Similar Messages

  • I have been billed for something I did not purchase.

    can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
    it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

    Does anyone else know the password to your AppleID?  if you suspect your account has been compromised, then go and change your password at  https://appleid.apple.com in the manage section

  • I have been billed for something that won't download

    I am trying to purchase the world pass for scribblenauts and it isjust spinning and I have been billed for it?.....has anyone else had this problem?.....is there something I need to do?

    Does anyone else know the password to your AppleID?  if you suspect your account has been compromised, then go and change your password at  https://appleid.apple.com in the manage section

  • I have been billed for something I have not purchased

    In my emails I have recieved an invoice for purchasing pokerchips for a poker game from Kamagames.
    I did not buy this....how can I resolve this because when you try to report a problem, you just go round and round in circles on the itunes website.

    me too, some game tokens or coins or something,  we didn't use.  i changed our account info almost the moment it happened and they disabled my id..its been 10 days now.  still can't get anything..even free stuff.  paypal reversed it but guess apple figures they'll punish me for not paying for something i didn't use?  round and round on the website or talk to a machine.  how did apple rate so high in customer service?  I've got 10 emails saying thanks for changing  your password but I'm still locked out.

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been billed for an app that I did not order

    I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

    Click here and ask the iTunes Store staff for a refund.
    (105211)

  • HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

    I have been billed for an in app purchase I didn't make how do I get a refund please

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

    I have been billed for an item I did not want and did not intentionally purchase.
    How can I get this reversed?

    All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1717 how do i go about iTunes reloading some songs i have been billed for which did not download properly...

    how do i go about itunes reloading somesongs i have  already been billed for...

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • HT201303 Billing gone Wild!  As of now I have been billed for $200+ for apps from Gameloft that I did not authorize. What in the blazes is going on? Why is it seemingly impossible to contact "Gameloft"?

    I have been billed in excess of $200 for apps from the company 'Gameloft'. I authorized the purchase of a 99 cent game for my son (Six Guns) and it just escalated from there. The purchases continued on through the night, even though no one was on-line. Thankfully I caught the charges in my morning email.  I have tried unsuccessfully to contact Gameloft for the last hour. They literally provide no direct support information on their website for this kind of issue. 
    Likely I will only be able to resolve this with my credit card company as we will fight it when the charges are posted. What an unbelieveably slimy experience this is so far.  Anybody have any insight out there?
    Thanks,
    Another Frustrated Parent

    Chargebacks dont' disable your account permanently... you can always contact iTS and after verification it will be re-enabled.
    I guess, if you don't get back to iTS then yes, it could sit permanently in that state..

  • How do I cancel Itunes match subscription which I have been billed for today

    I have today been billed for Itunes match yearly subscription which I no longer wish. How do I cancel this?

    You'll need to contact iTunes Store support directly.

  • TS1702 I HAVE BEEN BILLED FOR APPS I DID NOT ORDER , ANYONE ELSE EXPEIRENCED THIS?

    I HAVE BEEN CHARGED FOR APPS WHICH SHOULD HAVE BEEN FREE, THIS HAS HAPPENED TWICE NOW, I FEEL MY DETALS ARE NOT AS SECURE AS APPLE MAKE OUT, HAS THIS HAPPENED TO ANY ONE ELSE?  HOW DO I REMOVE MY CARD DETAILS? I FIND THE WEBSITE VERY CONFUSING AND UN HELPFUL.

    Go to www.apple.com/store .  In the right upper area, directly under "support" you should see a link for "account".  Select "account home", and sign in with your Apple ID.  You can access are your billing information here. 
    If you are looking for a refund for the purchases, you must request this from the support web site for the itunes or app's store.  Just state you feel these were fraudulently purchased.
    iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
    App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

  • HT1689 Who do I contact if I have been charged for something I haven't purchased?

    I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out? 

    I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1933 I have been charged £5.44 from itunes but have not purchased anything. I have checked my itunes account and it shows that a purchase was made on the 15th January but doesnt say what it was.

    Hi
    I have been charged £5.44 ffrom itunes but haven't purchased anything. I have checked my itunes account and it says there was a purchase on the 15th January 13. It doesnt say what it was or how much it was for. The listings show all the apps ive downloaded whether they are free or charged but not this one from the 15th.
    Please can anyone help me find out what has happenned and how i can find out what it was for
    Thank you

    The purchase history on your acocunt should say what the item was : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases (the most recent purchase is above the list).
    If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If you didn't make the purchase then you should also change your account's password e.g. via the Store > View Account menu option on your computer's (click the Edit button to the right of your id on your account's page), by tapping on your id in Settings > iTunes & App Store on your phone, or via http://appleid.apple.com

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