I have been billed twice for a movie

Can't find anywhere to have a transaction reversed.
As I was downloading a movie, there was an issue and it was not completed.  I downloaded it again and I have now been billed twice.  What now?

How to report an issue with Your iTunes Store purchase

Similar Messages

  • HT1491 i have been billed twice for some apps i purchased and dont know how to get a refund for these items. im frustrated as i have looked all morning to my dismay and am now tired of looking.please help

    i am wondering if anyone can tell me how to go about getting a refund on my account with itunes for apps i have been billed twice for. this has happened befor and u used to be able to gointo purchases and report a problem and they would take care of it. now we have to go thru all these bells and whistles to just get a minor problem fixed.....how frustrating is that !!!!!!!!!

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

  • HT204088 I have been billed twice for the purchase of the same audiobook. what is my remedy?

    I have been billed twice for the purchase of the same audiobook. What is my remedy?

    Contact iTunes Stores support: http://www.apple.com/support/itunes/contact/

  • HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

    Why have I been extra charged for an app and have been billed twice for the same app?

    We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
    I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I have been billed twice for the same ringtone is that right?

    I have been charged for the same ringtone twice is that right?

    Did you download it on two devices - they are currently a one-time only download, so to get them on a second device you need to copy them from the first device to your computer's iTunes via File > Devices > Transfer Purchases and you can then sync it to other devices that you have. Otherwise you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 I have been billed twice for an audio ... How do I get a refund

    CAn anyone advise please

    Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    It it's an audiobook then they are currently one-time only downloads, so if you do redownload them then you will be charged again for doing so.

  • HT204088 I have been charged twice for an app subscription.

    I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 Have been charged twice for same item. Why?

    Downloaded a app to check a car purchase. It did not work so tried again. Now I have been billed twice but only received one app. Why?

    If you clicked buy twice then you will probably have been charged twic - you can contact iTunes support here and ask for a refund for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 Been charged twice for same movie

    What do you do wheb youve been charged twice for same movie.

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 I have been billed twice how do I have a refund?

    I clicked for the following purchase but the page reloaded twice so I have been billed twice!!!
    Follow-Up: 25****860
    I never recieved the second purchase, my bank said I have been billed for both purchases.. How do I cancel the second purchase or get my coins?
    Thank you
    Bora Bodur
    Billed To:
    Bora Bodur
    TUR
    Order ID: MH*****XX2
    Receipt Date: 15/01/13
    Order Total: 53,99 TL
    Billed To: MasterCard .... 2756
    Item
    Developer
    Type
    Unit Price
    Mamba – free chat, date girls and boys nearby., "25 coins"
    Report a Problem
    MAMBA
    In App Purchase
    53,99 TL
    Billed To:
    Bora Bodur
    TUR
    Order ID: MH*****Z7G
    Receipt Date: 15/01/13
    Order Total: 53,99 TL
    Billed To: MasterCard .... 2756
    Item
    Developer
    Type
    Unit Price
    Mamba – free chat, date girls and boys nearby., "25 coins"
    Report a Problem
    MAMBA
    In App Purchase
    53,99 TL
    <Edited By Host>

    These are user-to-user forums, so I've asked the hosts to remove your address and email address from your post.
    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I been billed twice for Skype subscription where d...

    I have been billed twice in the same month May2013 for skype to go account.  Where do I go for help.

    Below is the link where you can see the requirements and instructions on how to request for a refund;
    https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • HT201359 When you have been charged twice for same item, how do you get your money back?

    When you have been charged twice for same item, how do you get your money back?

    Morning Domangere,
    Thanks for using Apple Support Communities.
    Following this article refund will be an option.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best of luck,
    Mario

  • HT204088 I have been charged twice for a single transaction

    Hi
    I have been charged twice for an App  I downloaded yesterday
    Item
    Developer
    Type
    Unit Price
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Order Total:
    £7.98
    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.
    iTunes Store
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/
    <Personal Information Edited by Host>

    It is possible that you accidentally double clicked the order in some way, some how processing it twice. Clearly you don't need two copies of the same magazine and it is unlikely Apple will not refund you.
    On the receipt there should be a section asking you to report a problem.   I suggest you do just that and the matter will be resolved.
    Something to read ....How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

  • HT204266 What can I do if I have been charged twice for an app

    I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.

    Get a refund
    http://www.labnol.org/software/itunes-app-store-refunds/13838/

  • HT204266 I have been charged twice for downloading an app what do I do?

    I have been charged twice for downloading an app and it wasn't the cheapest of spa- how do I resolve this?

    There is a link "Report a Problem" on the email order receipt sent to you from Apple..
    S

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