I have been charge twice for the same app please help

I have been charge twice for the same app please help, I have look for help but no luck,

Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us

Similar Messages

  • HT204088 How do I report that I have been charged twice for the same app?

    Can anyone provide me with a link to report this problem?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

    Why have I been extra charged for an app and have been billed twice for the same app?

    We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
    I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 I have been charged twice for the same in-app purchase how do obtain a refund

    I have purchased an in-app application and it has charged me twice for the same thing, how do I obtain a refund or report a problem to App Store

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Been charged twice for the same app

    Hi all..
    I know your all gonna say that it is not possible to be charged for the same app twice but I think I have been charged.
    Let me explain.
    I own an iPhone 4 and purchased Airport Mania @ 59p (uk price) and did this 17/07/2010 and I can see this in my purchase history.
    I then bought an iPad over the weekend and I wanted to install the same game.
    So searched for airport mania (didn't press the HD versions or made for iPad) and it showed the price of 59p nothing popped up saying I had bought this before..
    But.....
    This morningI log into my acc and I have an email saying I have been charged for the app and it is showing as 59p.
    So I then installed another app I had bought sometime ago "RoadTrip" which calculates your fuel usage (I recommend this app) and it shows up as listed free in my purchase history, but when I originally purchased this back last year it clearly shows I was charged £2.99.
    So can anyone shed any light as to what is going on?
    Thanks
    Ric

    Thanks for all your help
    I only have 1 account using my MobileMe account.
    I have checked the games both show the same title - Airport Mania: First Flight.
    Looking through my history when I purchased it in July 2010 the company was called Reflexive Entertainment. When I downloaded the game on the 21/03/2011 the compnay name has changed to Lemon Games SL.
    Reflexive Entertainment sold the game to Lemon Games SL and the app store are treating this a new app. Which is wrong How many other people have been caught out with this?
    Also I have noticed I have been charged for downloading Rockband content again, and some songs that I purchased for Rockband are no longer listed!

  • TS1424 I have been Charged twice for the same album?

    I have downloaded and album on my iphone few hours later i did it on my Ipad but have today recieved and invoice for the two transcation!!!!

    You have likely purchased it twice in that case, unfortunately Apple's policy is that all sales are final. If you wish to appeal to them, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I have been charged twice for the same movie?

    i recently purchashed Stomp The Yard on my Ipad and when i went to download it on my Macbook, it wouldnt download. so i downloaded it again and it has charged me again for doing so...
    i hope you can refund me with the amount
    many thanks
    laurie evans

    Does your purchase history say you bought it twice? 
    Contact iTunes Store support staff through the report a problem links in your account history or,
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can always try.

  • Credit card has been charged twice for the same product ( Home Design)

    Dear Sir ,
    upon reviewing my credit card statement , I have noticed that i have been charged twice for the same product which I am not even aware of , however I would apprcaite reviewing the cahrges and do the refund to my credit card
    The DUPLICATE charges are against Home design : 49.99 USD
    and another one for an application which is not downloaded ( The last driver )
    Thank you and very best regards
    Riad
    Message was edited by: zahra1966

    These are user-to-user forums, you are not talking to Apple here.
    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1390 I've been charged twice for the same movie ... how can I reverse this charge?

    Ive been charged twice for the same movie on iTunes.  How can I have this secondary charge reversed? 

    On your email receipt and in the Purchase History section of your iTunes account there is a link that says Report a Problem. Click on that link.
    Or you can contact iTunes by:
    Apple - Support - iTunes - Contact Us

  • HT204266 I have been charged twice for downloading an app what do I do?

    I have been charged twice for downloading an app and it wasn't the cheapest of spa- how do I resolve this?

    There is a link "Report a Problem" on the email order receipt sent to you from Apple..
    S

  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Contact iTunes Customer Service...
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1702 charged twice for the same app

    I was charged twice for the same app. How can I get a refund?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

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