I have been charged for an in app purchase many times

And the app will not give me the service,how do I get my refunds?

How to Get a Refund from the App Store

Similar Messages

  • HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

    Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

    yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
    NOT at mine or anyone else's  here
    This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
    Did you not work that out when you agreed to the terms of use of this community when joining today

  • HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

    I have been billed for an in app purchase I didn't make how do I get a refund please

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • My credit has been charge for buy in-app purchase but don't get it

    buy 49.99 in-app purchase ( call of mini : double shot ) but don't get it due to game has a bug ( long loading &can't play)
    after type password . i already sent mail to dev but no response . what should i do ?

    I have and before the Credit card Co. could issue a refund Apple refunded the In-App purchases.  Apple has refunded them every time and then I get an email from someone in India telling me how to restrict In-App purchases.  It's apparent that they cannot/do not read the emails sent to them because I WANTED TO MAKE THE IN-APP PURCHASES.... I want them to download to my device also.... Apple is great at charging you for something and then playing stupid when an issue arises.... they acted as though I'm the only person having this issue.... 45 days and counting and still no resolution...
    Gets old quick telling them I want the in-app purchases, getting a credit & being told to make the purchase again only to have the same thing happen again...
    Isn't there a saying that goes: repeating the same process and expecting a different result is the definition of insanity.....

  • I've been charged for 2 in app purchases but I've only received one on Pixel People?

    on Pixel People I made an in app purchase for a vip spin, but it asked me to accept terms and conditions and I had to go back into the app, I think clicked to spin again and actually got a spin, but I got charged for two, I don't know who to contact about this.
    Thank you for your time!

    Contact iTunes Store support.  Use the "contact us" link on the lower right hand corner of this page

  • HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!

    Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?

    Does the app have an IAP download option, and/or is there any help on the developer's website ?
    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT204266 Un downloaded app I have been charged for what do I do?

    I have been charged for the app but it hasn't downloaded and does not appear in my purchases. I have an itunes receipt.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I have been charged for apps i did not download

    I have been charged for apps Idid  not download.

    This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

  • HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

    I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

    Hi Peggs,
    Try this:
    Open your iBooks app on your iPad
    Select the Store Button at the top
    Select Purchased at the bottom
    You will see your AppleID on the right at the bottom, then Redeem, then Support
    Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
    Then Sign In again and try redownloading your book
    Hope this helps!
    Cheers,
    GB

  • HT1933 I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes?  Is anybody else also having problems like this? And also need to know how to block them from charging again?

    I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes?  Is anybody else also having problems like this? And also need to know how to block them from charging again?

    I don't know who/what Indira Budiman is, but you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's an app then does it allow you to make in-app purchases within it ? If it does then you can turn off in-app purchases via Settings > General > Restrictions on your device.

  • I have been charged for a purchase that I have not made

    Hi,
    I have been charged for a purchase that I have not made (just seen on my online banking) and it does not appear on my purchase history can anyone let me know how I get in touch with apple as I am strugglng to find any contact details for this.
    I haven't made any purchases that have cost me only free apps.
    Anyhelp much appreciated.
    Thanks

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    But if nothing show on your account's purchase history (you only have the one account to which that card has been attached) : http://support.apple.com/kb/HT2727
    and it's not a temporary store holding charge : http://support.apple.com/kb/HT3702
    then you may also want to contact your card issuer

  • HT1689 Who do I contact if I have been charged for something I haven't purchased?

    I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out? 

    I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT203167 I am trying to download songs onto my PC it gets to about 85% download then my computer crashes.  When I look in my account I have been charged for the items but it has not downloaded and there are no available downloads??

    I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

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