I have been charged for music/downloads that I did not buy. Help?
I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)
Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account.
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Click here and ask the iTunes Store staff for a refund.
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Hi..
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Charged for an app that I did not dowload - please help urgent!!!!
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Hey perihan76,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
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I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer. -
I have been charged for a purchase that I have not made
Hi,
I have been charged for a purchase that I have not made (just seen on my online banking) and it does not appear on my purchase history can anyone let me know how I get in touch with apple as I am strugglng to find any contact details for this.
I haven't made any purchases that have cost me only free apps.
Anyhelp much appreciated.
ThanksYou can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
But if nothing show on your account's purchase history (you only have the one account to which that card has been attached) : http://support.apple.com/kb/HT2727
and it's not a temporary store holding charge : http://support.apple.com/kb/HT3702
then you may also want to contact your card issuer -
I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!
http://www.apple.com/support/contact/
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IS IT RIGHT THAT THE APPLE RESELLER CHARGED ME FOR THE FREIGHT PAYMENT OF MY IPAD2 FOR THE REASON THAT THEY FACILITATED THE REPAIR OF MY IPAD 2...IT IS STILL UNDER WARRANTY AND I BOUGHT IT ONLINE AND NOT IN THEIR STORE... IS THAT RIGHT?
it was not broken due to drop..we charged it and afterwardse we saw that there was a crack..if we drop it i think it will not only have a one small line...but anyway the authorized resseller facilitated the reporting of the complain of our ipad2...i think they have it pictured and send it to the apple.com...apple.com replied that my case is approved and still under warranty...they send it to the Authorized apple repair center...
I actually got a brand new ipad2...they replaced a new one..but they charged me for the FREIGHT for the reason that i did not buy it in their APPle store...that i bought it on Apple online... -
Whom do u contact in itunes for an app that i did not buy
whom do u contact in itunes for an app that i did not buy
Start here -->> https://expresslane.apple.com/GetproductgroupList.do
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Charge on my credit card in the amount of $ 63.89 on 11/26/13
Looking forward for a credit because I did not authorize.
Respectfully, Nancy Spirosexpresslane.apple.com
or call applecare at 18002752273
the only people will be talking to here are other apple customers. at least u didnt post ur credit card # lol. -
Please tell me what to do about a magazine that will not download. But yet I'm charged for this
http://www.apple.com/support/itunes/contact/
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I am being charged for I tunes , on my credit card, I need this to stop immediately. Please help me do this.
Contact the card’s issuer. If the items you’re being charged for appear in your iTunes Store purchase history, click here and contact the iTunes Store staff as well.
(125543) -
I purchased a song, an error occured...Now in the itunes store I can't purchase the song because it says its already purchased...but It is not in my library..
What do I do?Hey there jessaq!
I have an article for you that will help you to redownload any previous purchases you have made. The article can be found here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for using the Apple Support Communities!
Cheers,
Braden -
i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and the 99.99 one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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