I have been charged twice by Apple for the Enrollment Program Renewal. Where shall I ask for the refund of double charge?

I have been charged twice by Apple via my credit card. However I cannot find out where to apply for refund. I would appreciate your assisstance.

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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Trying to turn on iCloud on iPod and just shows the iCloud program "working". Never does ask for id

I am trying to turn on iCloud on iPod touch 5, and when I choose icloud, it just shows the iPod "working". it never asks for an appleID. It is like it is locked up or something. Help!!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then try again
Safari does work, right?

HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

Why have I been extra charged for an app and have been billed twice for the same app?

We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1491 i have been billed twice for some apps i purchased and dont know how to get a refund for these items. im frustrated as i have looked all morning to my dismay and am now tired of looking.please help

i am wondering if anyone can tell me how to go about getting a refund on my account with itunes for apps i have been billed twice for. this has happened befor and u used to be able to gointo purchases and report a problem and they would take care of it. now we have to go thru all these bells and whistles to just get a minor problem fixed.....how frustrating is that !!!!!!!!!

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

HT204088 I have been billed twice for the purchase of the same audiobook. what is my remedy?

I have been billed twice for the purchase of the same audiobook. What is my remedy?

Contact iTunes Stores support: http://www.apple.com/support/itunes/contact/

Okay so i have been trying to contact apple for days now but i was just thinking why do we have to only choose between white or black for the digitizer? would i be able to send my ipod into apple to get it customized to a different color besides that?

okay so i have been trying to contact apple for days now but i was just thinking why do we have to only choose between white or black for the digitizer? would i be able to send my ipod into apple to get it customized to a different color besides that?

Apple does not offer custom colors. I'd suggest you get a skin for your iPod. Those are available in hundreds of colors and patterns and since they're not permanent, they don't affect the iPod's warranty and you can change if you ever get tired of the skin you chose.
Regards.

Help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is

help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

TS1424 I have been billed twice how do I have a refund?

I clicked for the following purchase but the page reloaded twice so I have been billed twice!!!
Follow-Up: 25****860
I never recieved the second purchase, my bank said I have been billed for both purchases.. How do I cancel the second purchase or get my coins?
Thank you
Bora Bodur
Billed To:
Bora Bodur
TUR
Order ID: MH*****XX2
Receipt Date: 15/01/13
Order Total: 53,99 TL
Billed To: MasterCard .... 2756
Item
Developer
Type
Unit Price
Mamba – free chat, date girls and boys nearby., "25 coins"
Report a Problem
MAMBA
In App Purchase
53,99 TL
Billed To:
Bora Bodur
TUR
Order ID: MH*****Z7G
Receipt Date: 15/01/13
Order Total: 53,99 TL
Billed To: MasterCard .... 2756
Item
Developer
Type
Unit Price
Mamba – free chat, date girls and boys nearby., "25 coins"
Report a Problem
MAMBA
In App Purchase
53,99 TL
<Edited By Host>

These are user-to-user forums, so I've asked the hosts to remove your address and email address from your post.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I recently purchased FaceTime from the Application Store. After approx. ±10 meg, the application resets and starts downloading again. I have tried to download it at different times of the day but with the same results. I have been in contact with Apple su

I recently purchased FaceTime from the Application Store. After approx. ±10 meg, the application resets and starts downloading again. I have tried to download it at different times of the day but with the same results. I have been in contact with Apple support and have tried different options with the same result. I cannot download a new Version because in my Purchased List the applicaiton (FaceTime) is still there, and because I have halted it it tells me to resume. I can’t, because the same thing is going to happen. I have tried all the various troubleshooting tips supplied by my ISP and also Apple Support with no luck. I am currently working on a IMac OS 10.6.7. Has anybody got any ideas? Any suggestion would help. Thanks

Amol Soni wrote:
As I said, I tried everything what the manual says, but hard luck. I have taken an appointment for today, lets see what happens.
Also there is no activity on unit when I use the remote. The unit is stuck on the first page itself where we have to choose the language. The unit seems to be fine to me but the real problem is remote does'nt have activity. The IR is not responding while pressing any of the button.
Good luck with your appointment.
Not much consolation but even new products can have issues and might need a trip to a store to return/replace.
The reason i asked about the LED on the AppleTV is that occasionally it thinks it's paired with a specific remote and ignores others - the unpair keypress I described is quick and free.
AC

HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

HT204053 Have been using a friends apple ID but now I have my own! How do I change it?

Have been using a friends apple ID but now have my own. How do I make mine the primary ID. On iPhone 3?

If you're talking about the ID for iCloud, you'll need to set up a new iCloud account with your new ID (since the other one belongs to your friend), then migrate your data to the new account. To do this, go to Settings>iCloud and turn all synced data (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPhone. After everything is off, scroll to the bottom and tap Delete Account. Then set up a new iCloud account with your new ID, then turn syncing your data with iCloud back to On. When prompted, choose Merge. This will upload the data to your new account.
If you're talking about changing the ID for purchasing, go to Settings>Store, tap the ID at the bottom, sign out, sign back in with your new ID.

I have been hearing something about trading in a iphone 4 and getting a iphone 5 for around 150 bucks?, I have been hearing something about trading in a iphone 4 and getting a iphone 5 for around 150 bucks?

I have been hearing something about trading in a iphone 4 and getting a iphone 5 for around 150 bucks?

Not from Apple. No idea who may be offering that.

I have been having problems downloading apps with my cellular data. I try installing apps from the app store and when it starts loading it just stays loading for a while but all of a sudden it loads all the way and then it restarts It goes back to waiting

I have been having problems downloading apps with my cellular data. I try installing apps from the app store and when it starts loading it just stays loading for a while but all of a sudden it loads all the way and then it restarts. It goes back to waiting

https://discussions.apple.com/message/19584729#19584729

I have been receiving messages "your apple id has been disabled"

I have been receiving messages "your apple id has been disabled" while updating or purchasing apps on apple apps store.
Had followed the advice to reset / change apple Id password via Apple Id but problem still persists.
Had sent 2 mails within 48hrs to itune support store via "manage my account" but with no reply except an acknowledged email from itune support. BUT I replied on the acknowledgment email from itune even there is an disclaimer saying "please don't rely" on the acknowledgment email. After sending the mail, a person named "manjunath" replied as itune support centre staff, asking for verification before investigating the problem before enabling the apple id. he/she asked me to answer for some security such as billing address, last 4 digit of credit card no., last purchased apps and order no. The mail does not appeared to be and official respond from apple itune store, very suspicious .
Has anyone encounter this kind of mail, wonder whether is authentic and could rally resolve the matter?
It seems that many apple id users have encounter the " your apple Id has been disabled" problem, many complained that there is no respond for itune support to rectify the problem.
It seems that the only way ton resolve the problem is to email to itune support and wait for them ton resolve the matter for you.
Any one Please help to enlighten me.

http://support.apple.com/kb/TS2446

I have been charged twice by Apple for the Enrollment Program Renewal. Where shall I ask for the refund of double charge?

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