I have been hacked and A$179.98 stolen!

This post is out of frustration of not being able to contact Apple through formal channels.
I have had $179.98 of in-app purchases deducted from my iTunes balance through an application I have never bought.
I have tried contacting Apple the only way possible, via email, and have had no response.
Trying to find how to report and deal with such a problem from Apple's web site is like swimming and ocean marathon with both arms and legs tied. Click the link on the email which opens a web browser which opens iTunes which opens a browser to send an email. If all forms open that's a ridiculous process. But often the various links didn't work.
Why isn't there a hot link to security? Why isn't security at the FOREFRONT of Apple's care services?
I am angry because the money was stolen. I am furious because it's so difficult getting to talk to Apple. And I am fuming because Apple has no clear process for identifying and dealing with fraud. The lines of communication are not open!
My next post will be to a newspaper.
Message was edited by: Cross The Road

Did you eventually get a response?
I am going thrpugh the same thing right now.
I love this it's exactly how i feel.
"I am angry because the money was stolen. I am furious because it's so difficult getting to talk to Apple. And I am fuming because Apple has no clear process for identifying and dealing with fraud. The lines of communication are not open!"
and yes my next call will be to my friends in the media!

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My imessages have been hacked and recovery email changed and I can't delete it! (with pic)

My iMessages have been hacked and the hacker entered his email as the recovery email with security questions I can't answer. I contacted Apple support and went through the 24 hour process of changing my info so that I could get into the account, but his email address is still the recovery address and it does not give me the option to delete it. I've added alternate emails that can be deleted, but it will not let me change or delete the recovery email. I can change phones and passwords a million times, but if he can just recover my password what am I supposed to do? I have turned iMessage off on my phone (as well as the gps) but I would really like help in deleting that recovery email if anyone has any bright ideas! The pic below shows the only place in all of the settings that his email address shows up anywhere! Any help is very very very appreciated.

Hi,
I don't think that can be solved by any advice the regular posters could post here.
I would go back to Apple and explain the situation (again).
I would also consider closing the account (Apple rarely seem to do this as accounts are never deleted but just closed).
I understand this may cause issues for things purchased in iTunes and the App Store which my include Restoring the OS at some point.
8:20 pm Tuesday; September 16, 2014
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I have been hacked, and can not contact Skype

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From what I can see, there is no call forwarding set up for your account. No phone number is specified for Skype calls to be forwarded to, nor is there any order in our system for Skype Call Forwarding. So in terms of money, you have not been charged.
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What are malicious scripts and what causes them? Over the years hackers found it hard to trick people into visiting suspicious sites so they're now targeting legit sites and using them to infect unknowing customers. In most cases an FTP account's password is obtained through key logging malware, then legit website files are modified to distribute the malware and gather more passwords. If your PC has been infected with one of these trojans, your bank account, email accounts, and FTP accounts may no longer be secure. * What to do if you find malicious scripts 1. Use the following online vulnerability scanner and ensure your software is up-to-date: http://secunia.com/vulnerability_scanning/online/?task=load 2. Download antivirus and fully scan your PC for malicious files. Here are some free online scanners: http://housecall.trendmicro.com/ http://www.bitdefender.com/scan8/ie.html http://www.kaspersky.com/virusscanner http://support.f-secure.com/enu/home/ols.shtml 3. Update all passwords that may have been obtained. Do not use old passwords, generate new ones. 4. Upload older versions of the files or contact support for assistance removing the malicious scripts. * Prevention - Ensure you use the latest browser version - Disable javascript - Use the firefox addon noscript - Download and install some free antivirus software, make sure it stays updated - Use http://www.avg.com.au/index.cfm?section=avg&action=onlinescan to test suspicious links you are given in emails or find online. If you are seeing a Google Attack Page when you visit the site, use the steps below to request that Google reindex the site and hopefully remove this block. This excerpt was copied from the URL below, and provides step by step instructions to request a delisting. http://www.google.com/support/webmasters/bin/answer.py?answer=45432 Once you have reviewed your site and are sure it is clean, you can can submit a request for review. Note that you'll need to verify site ownership before you can request a site review. 1. Sign in to Webmaster Tools with your Google account. 2. On the Dashboard, select the site you want. 3. On the Overview page, click Request a review and follow the instructions. Best regards, Tyler Evans Network Security Administrator HostGator.com LLC http://support.hostgator.com

Thank you.
I also had tried other means of getting answers and got an even more specific answer on just how to do this. Below is the link to the actual knowledgebase article giving specific instructions since there are some files that need to be on the Palm and some on the card, etc.
http://support.laridian.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=380&ratingconfirm=...
I emailed Zondervan to see if they might be able to direct me to a downloadable manual. The referred me to laridan.com who now supports their software.
I followed the instructions, taking into account some things that were already where they needed to be, hot synced it and it seems to be working fine with 7.8 M free space on my Palm which I trust is enough for my other very large applications.
Thanks for your help!
Post relates to: Tungsten E2

I have been hacked and was forced to return to factory restore. I want to RE-download my Adobe CC and I am not given permission how can I re download?

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I HAVE been hacked and now I am unsure

I am dealing with an internet stalker who was successful hacking into my mac because file sharing was checked off. I was unaware that I had to actually go in and secure this system. I switched from a PC to a mac last fall and was completely clueless, and this guy was able to hack in, steal passwords, rummage through all my HD, wipe out emails, take over my online community profiles and gosh knows what else. I know this for a fact because he IM'd me on my iPhone the proof then threatened me with a bunch of stuff including messing with my kids.
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babydal wrote:
Alot of stuff I cannot do because my ISP account is under roommate's name who is never here.
I cannot recover my system because all the emails to the software I bought and dowloaded were deleted by my stalker.
Get the ISP configuration info from some other source if you can't get if from your roommate, but make sure it is a trustworthy source, such as the ISP itself. In particular, don't fill in any DNS server entries someone has suggested unless & until you can research them & can determine that they are well-known ones. For cable modems, you can generally assume that 'Configure: Using DHCP' is correct & leave the DNS server & Search domain fields blank.
It would help us provide more specific info if you explained how you are connected to the cable modem, like directly to it with an Ethernet cable or wired or wirelessly through a router/gateway device.
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The least trustworthy sources on the planet are peer-to-peer file sharing ones, especially those offering free or hacked versions of commercial software or entertainment media files. Avoid them.
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There are several possible causes for this issue. Take each of the following steps until it's resolved.
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Me and my girlfriends account have been hacked and...

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you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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My iPhone 5c appears to have been hacked - what should I do?

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First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.
If this does not help, set it up as new device, explained here:
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Have been hacked

I have been hacked and my account send messages with attachments on my behalf.... what should i do?
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Change your Skype password.
https://login.skype.com/account/password-reset-request
Please See.
What can I do if someone has taken over my account?
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Hi Apple support, my name is Derek Turner and I have been hacked through a friend's email account and I wish to know if 1. I can clean my email list of names and account with software and 2. How is it possible to delete emails that are still coming back

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Hi,
I don't think that can be solved by any advice the regular posters could post here.
I would go back to Apple and explain the situation (again).
I would also consider closing the account (Apple rarely seem to do this as accounts are never deleted but just closed).
I understand this may cause issues for things purchased in iTunes and the App Store which my include Restoring the OS at some point.
8:20 pm Tuesday; September 16, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

How do you no if you have a virus or been hacked and how do you get rid of it

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£37 has disappeared from my iTunes account. But no apps or music or tv/movies have been bought. Has it been hacked and can you help please?

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Report it to Apple:
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iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
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No feature I have heard of?
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I have been hacked and A$179.98 stolen!

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