I have been hacked, and can not contact Skype

Question

My acount have been hacked on 7th May.I discoverd it a week ago, since then i am filling the support forms with my correct email address  every day and i didn't receive an answer.Every time I had finished filling the form i can see the following: -----------------------------------------------------------------------------------------Looks like we’ve got everything we need Currently you can expect a response within 72 hoursSometimes emails can get caught up in a world of spam. Learn more about making sure our emails get through.The details you’ve sent to usSupport Request Number:1296572871 Your detailsCountry or region: IsraelPreferred language: EnglishOn which device are you running this application?NoneYour first name:XXXXYour last name:XXXXYour email address: [email protected] Skype name(s): XXXX----------------------------------------------------------------------------------------- Beside that i don't receive any confirmation to my Email addrerss and no one answer for me for a week. I've check my gmail settings and i don't block any Email from skype. Please help me!!! 100$ dollar stolen from me! Netenel

Answer 1

From what I can see, there is no call forwarding set up for your account. No phone number is specified for Skype calls to be forwarded to, nor is there any order in our system for Skype Call Forwarding. So in terms of money, you have not been charged.
What this person seems to have activated in your account is Voice Messaging. He took over your account and recorded a message for Skype users to hear when they try to call your account but you are not available. You can easily deactivate this feature, or just change your personal message, if you follow the steps of this FAQ:
https://support.skype.com/en/faq/FA10473/setting-up-and-listening-to-voice-messaging-windows-desktop
Hope that helped, good luck!