I have been happily using Firefox for years. I soneloaded 5 and after hours of agony deleted Firefox and am using IE. I have tried to download FF 4 but your system won't let me. So either you get me 4 back or I will stay with IE.

IYou have not intergrated with Yahoo's toolbar and that is a problem for me. My mail will not open. It is only one of many pages, which when I click on, crashes your entire system. In short, nothig works.

Hi David,
Thank you for your detailed question. It sounds like the real issue is pdf files. Are there any antivirus/firewalls that might be blocking this specific file type? or are there any preferences in your control panel that might be blocking this?
Do you have any stored preferences for PDF files in Firefox?
*[[Applications panel - Set how Firefox handles different types of files]]

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I am trying to install adobe flash but the system won't let me because the user name test comes up and I do not know the password

I can not seem to change the password or get in to install Adobe Flash

You are asking in the forum for Apple's defunct office suite AppleWorks. I would ask the Hosts to move your question to an appropriate forum but as you haven't stated your operating system it's not clear which this should be.
Please go to the list here:
https://discussions.apple.com/community/mac_os
and pick the forum appropriate to your operating system and start a new thread there.

I jumped into a swimming pool, did a few lengths and then realised that my iPod was in my pocket!!! I have tried putting it in rice but it still won't turn on or anything! Could I get it fixed anywhere?

I jumped into a swimming pool, did a few lengths and then realised that my iPod was in my pocket!!! I have tried putting it in rice but it still won't turn on or anything! Could I get it fixed anywhere? Or is there another trick to recover it?

If it is dry (in rice for a week and changing the rice every day or so)
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price

Trying to up date my OSX currently use 10.7.5. i have tried to download mountain lion but it says i need 10.8.0 but i cant find the download link to download 10.8.0 HELPPPP!!!

Trying to up date my OSX currently use 10.7.5. i have tried to download mountain lion but it says i need 10.8.0 but i cant find the download link to download 10.8.0 HELPPPP!!!

Download Mac OS X 10.9 from the Mac App Store. If it's incompatible with your computer, Mac OS X 10.8 will be as well.
(91497)

I have tried to download an app but it says that i need 10.8 or later on my macbook air i have checked for software update but none i am on 10.7.5

i have tried to download an app but it says that i need 10.8 or later on my macbook air i have checked for software update but none i am on 10.7.5 the app is pocket planes HELP PLZ
i would really apprechiate it
thank you very much
Josh Stainsby
[email protected]

http://www.apple.com/osx/specs If your Mac is supported, open App Store, make a backup and purchase Mountain Lion. See if your programs are compatible > http://www.roaringapps.com

Just bought a 5C iphone and when I when I tried to download everything from my computer it won't let me because I need to upgrade the IOS. Unfortunately my apple computer is older so it won't let me download. What else can I do?

I just bought a iphone 5c and when I tried to use my computer to download the syncd version of my phone I found out I needed the latest version of the IOS. I tried downloading the latest version and it won't let me do it unless I upgrade. What else can I do? I don't want to buy a new computer....

If you want to synch your iPhone with iTunes on your computer, you will need to meet the minimum requirements. If this requires you to upgrade your computer then you will need to do so. System requirements for the iPhone 5c are clearly posted on Apple's website and this should have been considered before you bought your phone. There's no way around the system requirements.

HT1338 I have the mac os x 10.7.3 and am trying to install a dell v515w printer and am having no luck. Anyone out there got any ideas. Have tried to download the drivers but they don't' work. I read something somewhere about trying the Lexmark. Please

I have a mac os x 10.7.3 and am trying to install a dell v515w printer. Have tried numerous times to find driver, but mac says not compatible. I read something about using a Lexmark driver. Any suggestions???
Thanks so much,

If there is no driver compatible with OX X 10.7 you might want to consider getting a different printer. It may save hair pulling and aggravation.

I can't get a proper connection to my Epson R1800 printer. I need to be able to choose Paper type and size. It keeps saying that the downloads are fine, but the System Library Extensions SMC1255TX.kext aren't working?

Dear sweet Apples, that know all the answers...
I can't get a proper connection to my Epson R1800 printer. I get the basics , but I need to be able to choose paper sizes and paper Types.
It keeps saying that the downloads went fine, but then it says that the System/Library/Extensions cannot be used because SMC1255TX.kext
isn't working. My downloads are useless as a result

Did you restart the printer?

My adobe audition app I have payed disappeared so I had t uinstall the program and need to help to get it back: have tried to download it again but it dont work! This has happend twice now.

Hallo! I ned help to get my adobe audition app as I have payed for back to my computer. I had to uinstall the program also creative cloud since I didnt have the audition app any longer? This has happend before and I like have my money back as I have payed for it or help from tthe adobe team to install it again with the app.
Thank you for help
Lise Tollefsen Slembe

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

I update my Macbook Air (OSX mountain Lion) and it just hung up half way updating. Trying to shut it down but it just won't let me shut down. I don't know whats's wrong.

Anyone knows how to stop this update? Or how to continue the update so that my Macbook can be shut down or restarted...

Since you updated the operating system, it is probably Minecraft is missing certain files that ware remove or are not longer comparable with the new version of the OSX. what I recommend, is to check is there is an update for Minecraft and install that. If there is not update available, probably the best thing will be reinstalling Minecraft. Hope this will help you.

I downloaded CS5 yesterday, i uninstalled this and tried to reinstall again today but now it won't let me open 'install' as it says preview already downloaded this from the .dmg file yesterday.

I downloaded creative suite onto my imac yesterday and then tried to unisntall it today as i wasn't sure if i did it correctly. I dont know if i uninstalled it properly. but now when i try to re install it it says that the 'install' is damaged because the .dmg file was already installed yesterday by preview.
Help please

http://forums.adobe.com/index.jspa

I have tried to download adobe flash but nothing happens...

I wanted to watch BBC iplayer, it said I needed to download adbe flash. i followed the links, downloaded and ran the application from the download, it said it had completed but when I returned to bbc iplayer I still was unable to watch anything and was told to download adobe flash. am nervous I have downloaded a virus as there is a lot on ther internet about flash causeing viruses.... please advise

Hi all,
I've never typed on one of these discussions before so here go.
I just want to say that I think that I'm having this same problem as well.
I've run the adobe flash player uninstaller and extra files as per instructed
on: helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html#main_10_4
Hope I typed that all correct.
I'v tried just using safari to run almost all (but not all) youtube videos and it indicates "A missing plug-in" with and arrow behind it and than it says
"The Adobe Flash Player is required for video playback."
"Get the latest Flash Player"(underlined)
If I click on "Get the latest Flash Player"(underlined) it it takes me to: get.adobe.com/flashplayer/
The version is 11.9.900.117, so i select "Install Now" button as step 1 of 3 and then it starts to initialize on
step 2 of 3, the windo flashes between dark/static screen and the step 2 of 3 screen, the window than goes blank (dark/static) or it goes to the previous "Install Now" step 1 of 3 page
and the flash player is not installed as indicated by:http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
I think I actually installed it once(something was installed), but I have since then uninstalled and not been able to repeat this. During this time youtube was tempermentally playing most youtube videos but then stopped playing them.
I'm using a late 2010 macbook pro and I have adobe CS5, Elmedia Player, Folx 1 and 3(I think). These programs were all purchased through apple and they are all up-to-date. This mac was recently purchased privately, wiped, and OS reinstalled and then updated form Leopard to Mavericks.
Any help would be great,
Thanks

HT1338 I have version 10.5.8, but want to install new printer that requires 10.6 or higher. It states my software is up to date. I have tried to download higher updates, but says not compatible. Do I have to buy new software or can I update?

I have version 10.5,8 and want to install a new hp photoshop 5520. It states I need 10.6 or higher? Can I download or do I need to buy snow leapard or mountain lion?

If you're using a PowerPC Mac, it's already running the highest OS version it can.
If you're using an Intel Mac, phone the online Apple Store and order a Mac OS X 10.6 DVD.
(70537)

HT201272 I have tried to download some apps but it always takes me to a security page but I do not remember the answers to the questions what do I do?

What do I do if I forgot the answers of the security page

You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

Wish to purchase CC but system won't let me qualify for reduced monthly price

I wish to subscribe to CC but the system won't let me qualify for the reduced monthly price even though I own CS5.5. I purchased CS5.5 through the Adobe License site and, when I login with my Adobe ID to that site, it shows the purchase and serial number. However, when I enter the serial number while attempting to purchase CC the system says I don't qualify.
CS5.5 is running on my computer at this very moment. Am I doing something wrong? I'm happy to private message any needed info.

http://www.adobe.com/store/en_us/popup/offer/ccm_complete_offer.html
Buried deep in the fine print it says "This offer is not available to Education, OEM, or volume licensing customers."
Do any of those apply to you?
If not, contact Adobe Customer Care
http://helpx.adobe.com/contact.html

I have been happily using Firefox for years. I soneloaded 5 and after hours of agony deleted Firefox and am using IE. I have tried to download FF 4 but your system won't let me. So either you get me 4 back or I will stay with IE.

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