I have been locked from my itunes account as I could not remember passwords and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!

I have been locked from my itunes account as I could not remember password and it is on an email address we no longer have.  I also cannot remember the security questions.  How do I retrieve all this?  Help!  Note that I am doing this query through a work-related apple id.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

Similar Messages

  • I have forgotten the answers to my security questions, how do I retrieve them?

    HELP... I have forgotten my answers to my security questions, how do I retrieve them?

    Hi,
    Since I originally posted that info APple have changed the page.
    There are less Menu items but in Password and Security I get shown the Security Questions.
    However rather then showing me the possible response it now want me to fill them in.
    It also shows  my recovery email (Shown in a partial format but enough detail so I know which Account it is) if I have forgotten the answers to the Questions.
    IF I fill in the Secruity Questions answers then the pages to what I had previously described.
    I can edit the recovery email address, change the Questions and Answers and even change my date of birth.
    7:20 PM      Friday; November 30, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • HT203167 I had itunes on another laptop which is no longer in use.  I have changed my apple id to my email address which has completed fine.  I cannot find the itunes I had on my account before that I had on my other laptop.  Can you help?

    I had itunes on another laptop which is no longer in use.  I have changed my apple id to my email address which has completed fine.  I cannot find the itunes I had on my account before that I had on my other laptop.  Can you help?

    Your music will only be where you put it. It does not magically appear in other places.  Copy it from your old computer or your backup copy of your old computer.
    If for some reason you have failed to maintain a backup, not good, then you can redownload some itunes purchases in some coutries:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT4759 I purchased 10GB upgrade for iCloud and $20 was deducted from my iTunes account. I then upgraded to 20GB and an additional $40 was deducted from my account for a total of $60. I need a refund for $20. Thank you.

    I purchased 10GB upgrade for iCloud and $20 was deducted from my iTunes account. I then upgraded to 20GB and an additional $40 was deducted from my account for a total of $60. I need a refund for $20. Thank you.

    This is a user forum, Apple does not participate here.  You might use the link at the bottom of this page, "Contact Us" - lower right.

  • HT5312 i forget my rescue account and my security questions how do i get around this problem?

    i forget my rescue account and my security questions how do i get around this problem?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I have CS 6 which requests I sign in to access my serial numbers, which I have already, and it fails to connect so that I cannot use the programs. How do I get past this, is there a direct line to customer support?

    I have CS 6 which requests I sign in to access my serial numbers, which I have already, and it fails to connect so that I cannot use the programs. How do I get past this, is there a direct line to customer support in the UK?
    Thanks

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

    Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

    Sign in, activation, or connection errors | CS5.5 and later
    For anything else contact support by web chat.
    Mylenium

  • Hello there .. When I want to change my security question I can't and show me Emil not for me to send the information for change the security question how to fix this problem

    Hello there .. When I want to change my security question I can't and show me Emil not for me to send the information for change the security question how to fix this problem

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT201363 forgot my answers to my security questions how can i retrieve them

    forgot my answers to my security questions how can i retrieve them

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106241)

  • My icloud is registered to an old email address i no longer have access too - I now have a new Apple ID

    my icloud verified email is an old email address i no longer have access too - as it was register to an old employer.
    i have a new Apple ID (email address) - but when trying to register my icloud to my new email address it says that i have to
    verify with my old email account...? - is there a work around to this at all so that i can use my icloud contacts/photos/calender etc again..???
    thanks - all help is appreciated !!

    if you in iTunes on your computer click on the menu called store
    and look at the second from the bottom menu item [view account<X>] is the X the wanted appleID?
    and if it's not have you tried to click on the item above it called sign out and then sign in with the wanted appleID?

  • HT203055 I can't sign in or out of iCloud.  Forgot the password to an email address I no longer have access to.  What next.

    I can't sign in or out of iCloud.  Forgot the password to an email address I no longer have access to.  What next?  From what I'm reading in the forums, once the email address is set up it cannot be changed.  True?  If so, um, stupid.
    Message to log in to iCloud every time I reply or forward an email.  Have to indicate to ignore every time.  Annoying.

    Hello florabb,
    You may be able to change or reset the password on this old iCloud/Apple ID account, even if you no longer have access to the email address associated with it. Once the password is changed/updated, you should be able to log your iPhone out of the old iCloud/Apple ID account and log in to the correct new account. You may find the information and steps outlined in the following articles helpful:
    If you forgot your Apple ID password - Apple Support
    If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
    Sincerely,
    - Brenden

  • I forgot answer the security questions. how can i reset?

    i forgot answer the security questions. how can i reset?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I created a new ID for my Iphone, because the old ID was an email address I no longer have. Also, the phone wouldn't recognize the password I have always used. Now the problem is when I try to update my apps, it automatically wants to use the old ID.

    I created a new ID for my Iphone, because the old ID was an email address I no longer have. Also, the phone wouldn't recognize the password I have always used. Now the problem is when I try to update my apps, it automatically wants to use the old ID. I've set the new ID for the phone, but it defaults to the old one when asking for a password to update apps.

    That's because all apps are forever tied to the Apple ID used to obtain them, & can only be updated using that ID.
    To use your new ID with these apps, you'll have to delete them, then repurchase. Or, contact iTunes support, explain the situation, & ask that they add these apps to the download queue of your new ID.

  • HT204266 I forget the answer to the security question, how to find the answer?

    Dear all, I forget the answer to the security question, how to find the answer? Thanks

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • How I know my answer to the security question, How I know my answer to the security question

    How I know my answer to the security question, How I know my answer to the security question

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (94895)

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