I have been locked out of CC. I am paying monthly for a one year subscription which has 9 months left to go. 24/7 chat isn't available
I can see I'm not the only one with this problem
Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Similar Messages
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I have been locked out of my iphone due to imputing the wrong pin. what do i do
I have been locked out of my iphone due to imputing the wrong pin. what do i do
Check out this kb
http://support.apple.com/kb/HT1212 -
I have been locked out because I do not know the answers to my security questions, I do know my password.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
TS2446 I can not remember my security question answers so I have been locked out what do I do?
I can not remember the answers to my security questions so I have been locked out. They wanted me to answer them because I am using a new computer.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
How do you restore iphone 4S if you have been locked out?
How do you restore iphone 4S if you have been locked out?
I am totally stupid here, can anyone speak plain english??? It is not accepting the ONE PASSCODE that i created. This all happened after i upgraded to the fricken latest whatever they say we need to do. This is the first time in over a year of having this phone that this has happened.
I tried to follow posts and connected to my computer with i tunes. The computer did it's thing and i am still locked out. Other than throwing this fricken phone and getting an android, what do i do and please, i am not up to all your jargon so you have to really spell it out for me.
Thank you
Very frustrated and aggravated since i upgraded to that ios stuff, the phone was just fine before that. -
I cannot remember the answers to my security questions and have been locked out for too many attempts. What can I do?
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
How do I reestablish hotmail delivery to my iPhone and iPad after I have been locked out? I have reestablished service to my PC, but cannot get email on other devices, even after updating to new passwords.
Sometimes it is fruitless to try to "fix" a broken account on an iOS device. I would delete the account on both devices and then configure the account again from scratch.
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How do I reset the answers to my security questions. I lost mine and have been locked out due to too many failed attempts. I tried every thing I could find through apple support, nothing worked. I cant buy apps for my new phone with out fixing this
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form. There's also a link to do so in the Additional Information section of the article you asked this question from.
(96531) -
HT4528 I forgot my security questions and have been locked out of I tunes
I forgot my security questions and have been locked out of I tunes
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90319) -
I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?
Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.
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I have been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet when I go to the Apps tab on the Creative Cloud it repeatedly says I need to install lightroom. However, for photoshop it says I need to update the application. When I check in Lightroom under check for updates, it says my software is up to date. Why is this happening?
Whenever Lightroom is shown as an install in the creative cloud manager, that is an indication that there is an update available. There is a Lightroom 5.7.1 update that has been released. But there isn't really an update process for Lightroom other than to install the newer version. The 5.7.1 update had some bug fixes and support changes for a Sony camera, I believe.
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I have been locked out of my ipod for to long and i cant get it back, how can i fix it?
i have recently found my old ipod generation 3 i have been looking for, for about 2 years now, but there is one problem. it says i am locked out for approximatly 22million minutes, which will obviously be too long to wait for. does anyone have a solution to get back into the ipod without completely reseting the ipod and deleting all of its data?
Recover mode. Covered here:
iOS: Unable to update or restore - Support - Apple -
Hey apple i stupidly changed my password i keep on trying but it was no use and now it says to sign into itunes but i am locked out and i have signed on in this website but still no luck
See here: http://support.apple.com/kb/HT1212
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I have been locked out of my iTunes account. How do I unlock it?
Upon purchasing an album on iTunes, security questions were asked. I could not remember one of the questions and tried multiple times to get it right. I never did. Then, I was locked out of my iTunes account and cannot purchase anything. I remember the answer to the question now but it won't let me try to answer it anymore.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have been given an old ipod classic from a friend at work for my 3 year old to have to listen to her Disney songs on. I have tried but I can't get it to sync to my iTunes at all. The computer recognises that there is a device there but it won't link up. I have changed cables as I wasn't using an apple one but I managed to find one. I have tried factory resets and still not further forward. Can anyone help me?
Thank you for using the Apple Support Communities
From what I understand is that the device will show up in iTunes but it will not allow you to synchronize media over to the device even after you reset the device. When you say you reset the device, do you mean you restored the device in iTunes? What error message you are getting when attempting to synchronize media?
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