I have been locked out of my iTunes account. How do I unlock it?

Upon purchasing an album on iTunes, security questions were asked. I could not remember one of the questions and tried multiple times to get it right. I never did. Then, I was locked out of my iTunes account and cannot purchase anything. I remember the answer to the question now but it won't let me try to answer it anymore.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Similar Messages

I've been locked out of my iTunes account and Apple support say they can't reset it!

Apple seems to have a problem in which some accounts become locked and cannot be unlocked. Don’t bother responding with comment s like which i pulled form this site while tracking down my login issues:
"IT'S YOUR ACCOUNT YOUR RESPONSIBILITY IF YOUR STUPID ENOUGH TO SET UP AN ACCOUNT YOU CAN'T ACCESS THAN KICK YOUR OWN...TAIL!!! Pathetic cry babies....smh!"
This is my issue. My account has worked without an issue since I created the account 1+ years ago. Then for some reason i was prompted and i could not sign into my account. I went to iForgot site
Requested Email Verification to unlock account – I request email verification but the email does not arrive. I know my account emsil account works. I receive email every day to the email account from friends, family and even Apple (download billing receipts, and other apple notifications). I created another "test" apple id and received an email without This option does not work either because the verification email is not sent (or never arrives)
Next I went down the challenge question path. I cannot get past the enter birthdate page as it is never considers my birth date as valid entry. And yes, i know my birthdate but it is no longer accepted as a valid input.
I had a chat session with Apple support and they are aware of this type of issue but there is no process in place to fix these accounts. According to Apple Support (the person i chatted with) there is concern about protecting users identity by giving other access to your account. I personally question this response because i had account issue with other companies that mange personal date (e.g. my Bank) and the issue was resolved. Apple cannot or will not fix this issue. Without resolution i can not get to content i have purchased but have not downloaded and i can not purchases or upgrade exiting apps.
Any ideas?

Apple's primitive security scheme was very visibly embarrased by a media writer who saw two of his devices more or less wiped clean while he watched helplessly due to a social engineering crack. (not a hack, a crack)
You and a number of others have been caught between Apple's shutting down identity repair system and whatever unspecified fix. How long are you stuck? Well, they have your money already, and you consumers tend to be okay with the abuse, so they aren't in any hurry.

HT1911 I have been locked out because I do not know the answer to my security questions, how do I get back in? I do know my password.

I have been locked out because I do not know the answers to my security questions, I do know my password.

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

HT4528 I forgot my security questions and have been locked out of I tunes

I forgot my security questions and have been locked out of I tunes

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90319)

I have been locked out of my iphone due to imputing the wrong pin. what do i do

I have been locked out of my iphone due to imputing the wrong pin. what do i do

Check out this kb
http://support.apple.com/kb/HT1212

TS2446 I can not remember my security question answers so I have been locked out what do I do?

I can not remember the answers to my security questions so I have been locked out. They wanted me to answer them because I am using a new computer.

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

How do you restore iphone 4S if you have been locked out?

How do you restore iphone 4S if you have been locked out?

I am totally stupid here, can anyone speak plain english??? It is not accepting the ONE PASSCODE that i created. This all happened after i upgraded to the fricken latest whatever they say we need to do. This is the first time in over a year of having this phone that this has happened.
I tried to follow posts and connected to my computer with i tunes. The computer did it's thing and i am still locked out. Other than throwing this fricken phone and getting an android, what do i do and please, i am not up to all your jargon so you have to really spell it out for me.
Thank you
Very frustrated and aggravated since i upgraded to that ios stuff, the phone was just fine before that.

TS2446 I cannot remember the answers to my security questions and have been locked out. What can I do?

I cannot remember the answers to my security questions and have been locked out for too many attempts. What can I do?

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

HT3228 How do I reestablish hotmail delivery to my iPhone and iPad after I have been locked out? I have reestablished service to my PC, but cannot get email on other devices, even after updating to new passwords.

How do I reestablish hotmail delivery to my iPhone and iPad after I have been locked out? I have reestablished service to my PC, but cannot get email on other devices, even after updating to new passwords.

Sometimes it is fruitless to try to "fix" a broken account on an iOS device. I would delete the account on both devices and then configure the account again from scratch.

HT204053 How do I reset the answers to the security questions. I cant find them. I have been locked out now from too many wrong answers.

How do I reset the answers to my security questions. I lost mine and have been locked out due to too many failed attempts. I tried every thing I could find through apple support, nothing worked. I cant buy apps for my new phone with out fixing this

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form. There's also a link to do so in the Additional Information section of the article you asked this question from.
(96531)

I have 3 podcast folders in my iTunes account, how can I combine them into one folder in my iTunes library?

I have 3 podcast folders in my iTunes account, how can I combine them into one folder in my iTunes library?

What is the title of the other bookmark folder that can not be deleted?
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Please report back soon.

TS3367 We have 2 iPad2s on the same iTunes account how do we face time ach other?

We have 2 iPad2s on the same iTunes account how do we face time ach other?

Some users create another Apple ID just to use for FaceTime and Messages, but I have 4 devices using both apps and I use one Apple ID on all four. I added another email address on the other devices as the contact at email address and kept the Apple ID email address on my iPad as the contact at email address.
Settings>FaceTime>You can be reached for FaceTime at>Add another email address. Add the email address, Apple will verify it. Go to the InBox of that email account, read the email from Apple, follow the instructions to complete the verification. Go back to Settings>FaceTime and uncheck the Apple email address and check the address that you just added. You can also tap on the blue arrow next to the Apple ID email address and remove it in the next window if you like.
Do the same thing in Messages and ...obviously you need another working email address. You can use your wife's own email address on her iPad as the contact at address.

HT4623 I have been locked out of my iphone 4s and ir says to sign into itunes how do i if the phone is lockede

Hey apple i stupidly changed my password i keep on trying but it was no use and now it says to sign into itunes but i am locked out and i have signed on in this website but still no luck

See here: http://support.apple.com/kb/HT1212

I have been locked out of my ipod for to long and i cant get it back, how can i fix it?

i have recently found my old ipod generation 3 i have been looking for, for about 2 years now, but there is one problem. it says i am locked out for approximatly 22million minutes, which will obviously be too long to wait for. does anyone have a solution to get back into the ipod without completely reseting the ipod and deleting all of its data?

Recover mode. Covered here:
iOS: Unable to update or restore - Support - Apple

Hello, i'm Forest Townsend. I have an iPos touch 4th generation and I have mistakenly locked out because of a password, how can I fix it?

Hi, I'm Forest Townsend and I have an iPod touch 4th generation, and it is locked out due to too many attempts for the password, how do I get into it?

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

I have been locked out of my iTunes account. How do I unlock it?

Similar Messages

Maybe you are looking for