I have been on hold for 55 minutes??!!!

are they closed???!!!!

i received a bill today for $526.  i called 2 times, the first woman was putting me thru to the finance department, i went back in the loop.  the second woman i spoke to said i needed to contact my bank because they did not receive my payment made on 4/23 and that my bank would have to contact them to verify the payment.  i called my bank, they told me i needed the fax number of verizon and they would send them a proof of payment.  i called verizon back and was on hold for 64 minutes waiting for the billing department.  i called from a different line, got thru immediately and spoke to Michael.  When i asked michael to speak with a supervisor, he laughed at me and told me he was not going to waste his supervisor's time with my phone call???!!!!!!!  ARE THEY CRAZY????!!!!!  Is this the way customer service is supposed to treat people???!!!!  i am ready to have a stroke.

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