I have been overcharged for an Ipod Classic replacement service?

Yesterday I have applied for the Apples Ipod replacement/repair service. I had confirmation that they had shipped the new replacement out but I have been charged both ($140 - which I agreed to pay for the cost of the service), but also $194 on top of that and had no confirmation on what that payment was for! Is this just a deposit so I will get it back when I ship my broken ipod classic to apple? Please someone respond as I am rather annoyed of this hidden payment. Thanks.

THERE NO LICENSE. I am paying for a one year membership (paid 10 months and have not add access to creative cloud) So I recently had to request a month trial period which I am currently using. Please explain that?! Can I please have a telephone number for the North Africa Middle East Region so that I can discuss this matter with someone? Why is this so difficult. For 10 moths I have heard different stories and today after insisting they send me the reply they promised me 1 month ago I revived this wishy washy response:
From: [email protected]
Hi Jennifer,
Thank you for contacting Adobe Customer Service
Jennifer, we are sorry to hear that you were unable to use Creative Cloud apps purchased under the order number 25937842424. We see that the above request has been forwarded to relevant team. The relevant team are still working on your request. Once response received, we will update you accordingly. We apologize for any inconvenience that might have caused to you in this regard.
Regards,
Adobe Customer Support.
PLEASE CAN SOMEONE CLARIFY WHAT IS GOING ON HERE?????

Similar Messages

  • My ipod sounds as if it has interference when on docking station.....3 other apple devices work with no such problem...i.e nano ,classic and 2x separate iphones, with no problems .I have been given a 2nd ipod touch replacement, it plays with interference

    ipod problems
    My ipod sounds as if it has interference when on docking station....3 other apple devices work with no such problems, i.e a nano. a classic and 2 separate iphones    so the problem doesn't seem to be the docking station...I have been given 2 reolacement ipods and the sound persists....it is obviously the connection.....as before downloading any data on the new ipod I docked it and the noise was present ....mairiskye....

    - Is it a 4G iPod? That model sometimes mates poorly with dock because the configuration of the iPod by the dock connector is different that other devices. Thus, make sure it is fulld/seated in the dock.
    - Have you brought the iPod and dock to the Genius at the an Apple store.

  • Senior Citizens have been overcharged for approximately 3 years for services that were not used.

    The technician that personally visited the home confirmed, while servicing a technical issue, that the FIOS service sold to the Senior Citizens were not needed and not used. There is no need for the package that has been paid for over the years despite attempts to reduce the monthly bill with customer service. The home has no computers or any other device that needs a internet connection. Please help these seniors that are on a fixed income.

    Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

  • HT1491 I have been overcharged by iTunes Store while using my iPad to upgrade game status. How do I get this corrected?

    I have been overcharged for purchases made with my iPad while playing games. My purchases were for .99 not $10 or more. What can I do to rectify this? I have been sent to more places than I can count! Every place I go I am sent to another URL. Never get to talk to a human being!

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I have an old Ipod 5th gen that I have been using for downloading music from my library.  Upon purchasing an Ipod touch and registering it in Itunes, I can no longer sync tunes to my old ipod.  How can I get that option back on my old ipod?

    I have an old Ipod 5th gen that I have been using for downloading music from my library.  Upon purchasing an Ipod touch and registering it in Itunes, I can no longer sync tunes to my old ipod.  How can I get that option back on my old ipod?

    - iTunes purchases by maybe
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    - For other music you need a third-party program like one of those discussed here:
    newer copy
    BTW, this is the iPod touch forum.

  • I have a video that I created for my daughter's first birthday.  The hard drive on my computer crashed and I lost the video file.  The only place I have it is on my iPod Classic.  How can I transfer the video from my iPod to my new hard drive?

    I have a video that I created for my daughter's first birthday.  The hard drive on my computer crashed and I lost the video file.  The only place I have it is on my iPod Classic.  How can I transfer the video from my iPod to my new hard drive?

    You are in luck, Refer to this recent post by tt2, on recovering media using 3rd Party Software.
    He has made a comprehensive list, browse through them and decide which  suits your requirements.
    Have a nice day!

  • I have been trying for 4 weeks to get my iPod to connect

    Hi, I have been trying for the last 4 weeks to get my iPod to work with my computer. I am computer literate, i built my own computer, i make games, etc. so i know what im doing when i use my computer. That being said, here is my problem.
    When i connect my iPod to the computer i hear the noise saying it is connected, and i see the Hardware icon at the bottom that shosw that it is connected. When i start iTunes it dosnt show up, i go into the options and it says no iPod connected. Then i try to go into My Computer to see if it shows up, it dosnt. So then i go into my device manager and i see that there is an iPod there, i try to reinstall but it still dosnt work. Next i tried to go into Control Pannel->Admin Tools->Computer Management. In there i click on Disk Management to see if my iPod shows up. I scroll down and there it is, Cribs Ipod. It dosnt have a drive letter, so i try to give it one but it dosnt let me. After all this i try to update the iPod but it just says that it cannot be read.
    So, next i bring my iPod to my laptop and plug it in. It works, perfectly. i update the software and it works. But my music is all on my desktop so i try everything over again with the updated iPod, still dosnt work.
    I have bought a USB PCI card for my computer and tried it on that, didnt work. Tried buying a new cable, didnt work. I have tried updateing every single peice of hardware on my computer and updating windows, none of it worked.
    I have gone through all of the support forums and FAQ to try and fig it. I have done the 5 r's and all that. None of it worked.
    I am flat out of ideas other than it being my iPod, but my iPod works with my laptop. It would be very very helpful if you could help me. I dont wanna have to go buy some other MP3 player.
    Thanks in advance.

    Try this here:
    http://docs.info.apple.com/article.html?artnum=93499
    "Windows confuses iPod with network drive and may keep iPod from mounting or songs may seem to disappear"
    And since you are teh savvy about these sort of things, here's Microsofts support article for the drive issue:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;297694
    "New drive or mapped network drive not available in Windows Explorer"
    Good luck

  • The Ipod I have been using for years no longer will hold a charge. My wife doesn't use hers so I would like to use it as my main ipod now. How do I get it to sync my play lists?

    The Ipod I have been using for years no longer will hold a charge. My wife doesn't use hers so I would like to use it as my main ipod now. How do I get it to sync my play lists?

    Hi BFW29,
    Thanks for visiting Apple Support Communities.
    You can use these steps in this article to set up syncing with your computer and the new iPod:
    iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
    http://support.apple.com/kb/PH12313
    Regards,
    Jeremy

  • I have an attachment to my iPod Classic that allows me to record. However, when the hard drive died on my last computer I lost the software that allowed me to transfer files for burning CD's or email, etc. I don't remember where I got the software and the

    I have an attachment to my iPod Classic that allows me to record. However, when the hard drive died on my last computer I lost the software that allowed me to transfer files for burning CD's or email, etc. I don't remember have an attachment to my iPod Classic that allows me to record. However, when the hard drive died on my last computer I lost the software that allowed me to transfer files for burning CD's or email, etc. I don't remember where I got the software and the package with the instructions is long gone. Anyone know where to get it?

    What is the make and model of this recorder?  Do you have that information available?
    You can still use iTunes to transfer and manage your recorded audio.
    iPod: Recording voice memos
    B-rock

  • How do I find games for my ipod classic 5th gen in the itunes store? Or do they not sell them anymore?

    I have looked all over but can't find any games for my ipod. Some older questions from 2010 say that it's under the apps list. Well it's not there anymore. I'm starting to think they don't sell the games anymore.  I would love it if somone could tell me for sure, or how to find them. Thank you.

    Hi
    I have been looking also for games for the ipod classic.  You would have thought they would still them since they still sell the ipod classic.
    Apple need to update the help guide as it still states how to look for games

  • What do I need to buy in order for my iPod Classic 160GB to connect with my blue tooth speaker

    What do I need to buy in order for my IPod Classic 160 GB to connect with my blue tooth Ultimate Ears Boom speaker?

    Upgrading RAM and your HD will give you some performance gains, but depending on what you are doing, it may not be enough. Your best friend will always be processor speed. This has a direct relation to how many cores and the speed of the RAM.
    However, if you are unable to spring for a new computer, then the options of running more RAM and a biggger, faster HD should ruduce some bottle necks.
    Here is a site where you can check out what your computer can handle http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade They have some charts comparing speed gains with various components.
    Are you using the track freeze option to manage the track count and subsequent demands on your machine?

  • I am totally ignorant when it comes to these products.  How can I put music on my shuffle without paying for it on itunes?  Can't I find a song somewhere and where and then transfer it to my shuffle somehow.  I have been trying for 3 hours.

    I am totally ignorant when it comes to these products and devices.  I have a ipod shuffle, 4th generation.  I want to find music, without purchasing a song on itunes  and then copy it to my shuffle.  Is this possible.  If so, where do I find the music and how do I get it to my shuffle.  I have been trying for 3 hours and about to give up. Please help me.

    Yes, of course.  iTunes was around before there was an iTunes Store.  And I think Apple cares MORE that you purchased an iPod, and LESS about where you get your music to play on the iPod.
    You can buy music the "old school" way, on CD, and "rip" them into your iTunes library using iTunes.
    You can download/buy music from other sources, as longs as the format is MP3 or AAC, and don't use copy protection (DRM).  NOTE:  iTunes Store music downloads do not use any DRM. 
    One example is Amazon.com. 
    http://www.amazon.com/MP3-Music-Download/b/ref=sa_menu_mp3_str1?ie=UTF8&node=163 856011
    They offer a utility called Amazon MP3 Downloader, which automatically places your downloads into your iTunes library.
    If the source just provides you with the downloaded song files, all you need to do is open a window showing the files or the folder containing the files.  Run iTunes and select Music in the sidebar, under LIBRARY.  Then drag the songs files or the folder containing the files from its window to the iTunes window, and drop them there.  iTunes will add the songs to your iTunes library.
    Once the songs are in your iTunes library, you can automatically sync or manually load them onto your shuffle.
    http://www.apple.com/support/ipodshuffle/syncing/

  • What is the latest firmware for my ipod classic 80GB (MB147)

    Hi all,
    I have not got access to iTunes.  I want to find out if there are software updates for my iPod classic.
    The "About" area reveals the following information:
    Serial number - not really relevant
    Model - MB147
    Version - 1.1.2 PC
    This is the 80GB iPod which is capable of playing videos, if that helps further.
    Thanks all in advance for reading and for any advice.
    Oren

    I was a wee bit too tall for the Shire, a head taller than Gandalf.
    Personally, I dont think so, not for 1.1.2, as the hardware, are not the same as the latest iPod Classic, currently, using firmware 2.0.4. Model BM147LL/A is taken off the shelf, about 4 years ago, but you may get them off eBay or Amazon.
    I also read, from hifi forums, that the older iPod Classic sound better than the latest, unfortunately, they took down that comparison link from this guy "marc.heijligers"

  • How do I get games for my ipod classic? the clickwheel toolbar has gone from itunes!

    I used to be able to buy games for my ipod classic by clicking on apps then clickwheel games, this option has dissapeared from itunes, does this mean I can't get them anymore? or can I get them some other way?

    Hmmm.  I see.  It appears they have removed the Click Wheel Games altogether. I can't find any documentation regarding its removal. 
    Perhaps you should give Support a call and see what they say.
    http://www.apple.com/support/itunes/contact/
    B-rock

  • Why is the music list for my ipod classic grayed out in itunes?

    why is the music list for my ipod classic grayed out in itunes?

    I have a similar problem.  Originally, my iTunes advanced setting was set such that a shortcut to the song was copied into my music library so sometimes copying songs to my iPod resulted in them being grayed out.  I changed that setting some time ago and haven't had the problem until recently.
    I don't know what to do.  here's the situation:
         1.  I have a song that is stored on my file system within My Documents. (it was purchased via Amazon)
         2.  Through iTunes I choose the File | Import file to library (or some text like that)
         3.  I navigate to the location of the song
         4.  I import it.
         5.  I can play the tune from the music library or from an internal PC playlist.
         6.  I then attempt to copy the song to my iPod.  When I do, it appears in the iPod's playlist grayed out.
    I have done those steps countless times for dozens of songs without a problem.  Even others that I've purchased through Amazon.  What is so different this time?  I should mention that this problem NEVER happens if I buy the song through the iTunes store.  Only if I buy it from another source (e.g. Amazon).  WHY ???

Maybe you are looking for

  • Exporting from FCEHD

    after completing a short video in FCEHD that I would like to put on the web, what is the best way to export/save the video in these 2 instances 1) author my own web page including the video and 2) using Homepage on my .mac to create and post the vide

  • Refused To Price Match

    Two weeks ago, my wife upgraded her iphone to iphone 4 (16gb)  at Best Buy Dublin, CA (store 134) and price-matched the price from Fry's electronics with no problems after verifying price and availability.  Yesterday, I went to Best Buy Union City, C

  • Can only use phone in speaker phone mode

    I can only use the phone in speaker phone mode. Neither party can hear the phone in regular mode. Any ideas

  • Firefox will not install on my laptop

    The latest update to Firefox (33) did not work. After download it froze up with a partial black screen. I have uninstalled and re-installed Firefox several times with the same result. Symantec possible issue has been eliminated. My laptop runs window

  • What do I do when Adobe Flash needs to be updated but Safari won't let me??

    I have an iPhone 3g and every site I go on that has any kind of content that needs flash I cant view. I go through the Adobe site via the Apple.com all the way to the down load part, click install and then I get a prompt that Safari won't allow the i