I have been receiving charges from apple itunes and nothing has been purchased. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?
I have been receiving charges from apple itunes and nothing has been purchased. When I look at the charges on my online banking a phone number is provided, but when I call that number it tells me to go to the web site. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?
You've checked the purchase history on your account to see what app(s) they are from ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases. And you haven't got any auto-renewing subscriptions : http://support.apple.com/kb/HT4098 ?
If you haven't made them, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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i just got a replacement phone from Asurion because my iphone 4s had issues, i tried to dl music from apple itunes and it keeps telling me that there is another id associated with this device and i have to wait 45 days to associate mine, is there a way around this problem or do i have to actually wait?
Either wait it out or contact Asurion and complain. They sent you a used phone as JB said above. There is nothing anyone here or at Apple can do about it.
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"Every time when I edit my profile or update my profile, I had charged from Apple ITune 1 USD. Why not!!!!!!"
"Every time when I edit my profile or update my profile, I had charged from Apple ITune 1 USD. Why not!!!!!!"
"Every time when I edit my profile or update my profile, I had charged from Apple ITune 1 USD. Why not!!!!!!"Hello TOP SupaviT,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store & Mac App Store: About payment card authorization holds
http://support.apple.com/kb/ht3702
If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
Best of luck,
Mario -
My iphone 5 is no longer charging with new apple cord and lint has been cleared. Please help.
My iphone 5 is no longer charging with a new apple cord and lint has been cleared. Please help. It just started happening this week and I have tried everything. Is this a software / driver problem? We all know the battery doesn't last a full day if you "use" your phone like a normal person. I am very frustrated! My daughters iphone 5 started doing this a few days later than mine as well.
Not much help I'm afraid but I use my iPhone 5 like a 'normal' person and it's battery almost all day. Perhaps there's a hardware fault somewhere? Have you tried the usual reset and restore?
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I have purchased MOVIES from Apple iTunes and want to know how I can burn them to my DVD so I can watch/view the movies on my TV's located in my house? Pls post what you know or works for you - I see the movies on iTunes but am unable to locate them in any folder on my computer??? Thank you!
PeteSo what is meant here is spend more money - wrong answer.
For that reason most people prefer to buy movies on DVD. They are easily shared, foolproof, and super easy to use. I love Apple TV and iTunes for music and TV shows, but I would never purchase a movie that was not on an optical disc.
When I head out-of-town I can grab a couple of DVDs to watch on my new MacBook Pro during the flight. Easy and uncomplicated.
DVDs offer another advantage. You can watch your movie without depending upon a complicated and delicate infrastructure. Also, movies are frequently censored for political correctness (Star Wars is a recent example). Despite public pressure for a release, the Disney movie “Song of the South” remains banned. Even cartoons like Johnny Quest are now censored. Only people who purchased physical copies years ago have them as they were originally produced.
When you possess a physical copy of the movie the PC patrol can't mess with it. -
ipad 4
ALmost every few days I get an email from Apple saying your password has been changed.... if you didn't change please go to Apple and change your id password
I have had to do this for the 7th time in 4 weeksIf you are receiving e-mail messages that indicate that someone is trying to reset your Apple ID password, they may be phishing scams. Do not click any links in those e-mail messages, and if you make the mistake of doing so, do not provide your current Apple ID password on the page you are directed to.
Unfortunately, in this case, there's nothing to be done except treat those messages the same way you would any other spam.
The other possibility is that someone is actually trying to reset your Apple ID password. This may be due to a malicious attack, but more likely, it's just someone who thinks your Apple ID is actually theirs (due to a typo, faulty memory or something similar) and is trying to "regain" access. In any case, this is merely an annoyance, but you can put an end to it by enabling two-factor authentication on your Apple ID. This will require an additional piece of information that only you will possess in order to even start the password reset process.
If you are actually seeing your password getting changed, and are having to reset it yourself to regain access, you are being hacked. This could be because your password is not strong enough to withstand a brute-force attack by a botnet. It could also be because the attacker already has access to your e-mail address, and is able to intercept the reset e-mail and complete the reset process. Because of that danger, you should change the password for the e-mail account associated with your Apple ID. You should also change the password for your Apple ID, making sure that it is a strong password, and enable two-factor authentication as mentioned above. -
i am having trouble with the email that is confirming my security questions, it says it has sent it to my gmail but i have checked the email account and nothing has been sent, i have waited 24 hours for it and still nothing.
Hi Cara154,
If you are having issues receiving the email verification for your security questions, you may find the following article helpful:
When you provide a rescue email address during Apple ID creation, you will receive an email from Apple to verify that the email address provided is accurate. If you don't see an email from Apple asking you to verify your rescue email address, you may want to check your SPAM folder. If you still haven't received the email from Apple, you can sign in to My Apple ID (appleid.apple.com) to resend your rescue email address. To resend your verification email, click on Password & Security. Then, click the Resend link located in the Rescue Email Address section.
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden -
I have a purchased version of Chess (from Apple) on my old iPod. Today I got a new Gen. 5 iPod. HOW can I get the chess app onto the new iPod, or do I have to purchase it again?
Either sync it from your iTunes library or redownload it directly to the iPod by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have ordered a movie from Apple TV and found it would take 10 hours and 27 minutes to down load. How do I stop it, and reverse my order????
The problem is generally due to a slow internet connection.
AppleTV files are fixed size.
For SD you need 2.5Mbps, 720p HD 6 Mbps and 1080p 8 Mbps sustained speeds to view immediately.
If your internet delivers these speeds you should be able to play within seconds.
If slower AppleTV works out how long it will take do download the rental of say 3.5GB for a 720p movie, then subtracts the running time of the movie and whatever that figure is is how long it'll take to start.
So if a movie is 2 hours long and you have a fast connection and it calculates the movie could download in under 2 hours it'll play withing seconds.
If it thinks it'll take 4 hours to download, it'll subtract the running time of 2 hours and allow you to play in 2 hours time.
While this may not seem ideal the reason is that if it didn't precahce on a slow connection you would not be able to play a movie through without stopping and starting to cache the next section.
Unfortunately this is compounded by using the AppleTV for other things as this can reset the clock by flushing any of the rental cached.
AC -
Thinking that I was deleting it from my iPod, I have inadvertently deleted a lot of music from my iTunes library. I clicked for saving to file rather than sending to trash. How can I get it back into my library?
See Empty/corrupt iTunes library after upgrade/crash or simply import the media folder back into the library. Restoring a recent backup of the .itl database will restore the original date added values, ratings, play counts, playlist membership, etc. that would otherwise be missing from the reimported media.
tt2 -
I made a new Apple ID and everything has been changed and then I am trying to update candy crush and it is asking me for an old apple ID and this hasn't happened before
Games and media are forever tied to the AppleID used to download them.
Either log in under the old ID to update Candy Crush or delete the game and
then download it under the new ID. All in-app purchases and progress will be lost.
Why did you make a new AppleID, if I may ask? -
at odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?
That second one sounds like malware.
Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked -
Hi my 4s is only 5 days old and I have the OTTER Box from day 1 and it has turned off by itself and will has not turned back on some help let me know what to do I'm dieing over here
If it is only 5 days old, take it back to where you bought it
and get it replaced. -
After I download an attachment from my webmail I have to go to the download window and manually open it, my laptop use to download then automatically open the file, how do I get this feature turned back on?
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode -
I have called apple and been told to ignore it but the emails continue to come. As far as I can tell nothing has been frozen. Th
Definitely a phishing email. It's total nonsense. Delete all emails from Apple, Amazon, Paypal, your bank, and every other email that asks for your personal details. Any outfit you deal with are well aware of the necessary data, and have no need for you to tell them again.
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