I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI
I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI. I have also been receiving 'Cannot send mail, an error occurred while delivering this message.
Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.
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Overnight both my hotmail accounts on my Iphone 4s, through Mail, have stopped working and I cannot access my email. Every time I try I get the message "Cannot get Mail. Connection to the Server Failed"
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The issue described is not an iPhone or iOS issue. -
I am suddenly getting the message, "Cannot get mail" on my iPhone. What is wrong?
I am suddenly getting the message, "Cannot get mail" on my iPhone. What is wrong?
Hi radiobluedog,
Welcome to Apple Support Communities.
It sounds like there is an issue receiving emails with the Mail app on your iPhone. The article below provides a lot of great troubleshooting tips and will resolve most issues like the one you've described.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
I hope this helps.
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Why do I get the message "cannot get mail" when trying to connect to ms exchange server?
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When trying to access email I get the message "Cannot get Mail - The connection to the server failed". How do I resolve this?
google your mail providers settings and go over them 1 by 1 to make sure it's set correctly in your ipads mail account settings
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HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
why am i getting the message cannot get mail or that i am not connected to the internet what settings do i need to be on
WIFi needs to enabled and you need to be connected to a network. Alternatively, you need Cellular Data to be "on". (Settings>General>Network). But it propably is a problem with your router (at least, it often is with me), provided you are using your private router. Try schutting it off and turning it on again. This usually sorts problems like this out.
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I am getting the message: Cannot Get Mail the "email address" is in use on another device. How do I fix this.
Hello groriguez,
The following article provides further information regarding the error you're experiencing.
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/TS2621
Cheers,
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Having just changed my BT home hub to a 4 series from a 3 I cannot get my mail. I am with Yahoo and get a message saying 'cannot get mail'. My Internet is ok and my user name and password have not changed. Any suggestions please.
Hello Betty,
Thank you for the details of the issue you are experiencing with your Yahoo! email account on your iPad. I recommend the following article to troubleshoot this issue:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Thank you for using Apple Support Communities.
Best,
Sheila M. -
All my apple devices have suddenly stopped allowing me to access my email account. I keep getting a message saying "cannot get mail, the connection to the sever failed". What has happened and how do I fix it?
Have you seen this? Take a look. There are issues with Microsoft services today.
https://status.live.com/ -
can't get mail iphone5s only no problem with ipad2 or MacBook Pro why?
Does this happen on wifi, cellular or both? I have a Comcast account and have been using it on my iPhone for quite some time. At first, years ago, you could not use it to send mail, but they have changed that. Make sure you have entered your username and password in all sections of the account, including where the iPhone says "optional".
Your error indicates troubles with the incoming mail server. Go back to your account and make sure the username and password are in each section, make sure SSL is turned on, authentication is password and the server port is 995. FYI for outgoing mail, it is the SMTP server, and that also needs to have username and password entered, SSL turned on, authentication is password, and the server port is 465.
See if that helps. -
Receive this error message every time I try to open up email on iPad.
What does the error message say?
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
I am all out of options.. Please help!
I have yet to find an email server that does not work with Mail.app. Your solution will be to configure its ports and send/receive protocol according to the email server's requirements.
Try the Zimbra support forums. I found this excerpt from a relevant post:
http://www.zimbra.com/forums/users/46221-mac-mail-app-dont-work-outside-company. html
in which the following ports were suggested
ports 25, 465, and/or 487 to send mail.
port 143/993 to retrieve mail over IMAP -
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last sentence should read other email accounts are working fine.
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