I have been sent a video attachment but it won't open

I have been sent a video email attachment but nothing happens when I click open or save - any clues how to open it?

There are the video formats supported on the iPad. If it is not one of these - you will not be able to open or save it. Some third party apps will open other formats - but these are the built in supported formats.
Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

Similar Messages

I damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

i damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

Not photos, just data synced with iCloud shown in Settings>iCloud. If you don't have sufficient storage to back up to iCloud, back up to your computer instead using iTunes (connect you phone to your computer, open iTunes, click on the name of your phone in iTunes, go to ths Summary tab of your iTunes sync settings and click Back Up Now). Also transfer your purchases to your iTunes library (connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases). If you have photo stream photos older than 30 days tha you wan to save, save these to your camera roll before backing up (tap Select, tap the photos, tap the share icon -- box with upward facing arrow, then tap Save to Camera Roll).
When setting up your new phone, when given the option choose Restore from iTunes Backup and restore the backup you made earlier.

Hi I have downloaded compressor4 from Apps store but it won't open - says compressor not properly installed. The reason for my purchase was that compressor 3 stopped working. I tried to reinstall from the FCP disk but it was 'greyed out'.

Hi I have downloaded compressor4 from Apps store but it won't open - says compressor not properly installed. The reason for my purchase was that compressor 3 stopped working. I tried to reinstall from the FCP disk but it was 'greyed out'. I followed suggestions from the apple site to clear various library files - mainly relating to Qmaster but this didn't make any difference, an iwonder igf perhaps this is the reason for the compressor 4 programme not working. Thanks
Tom

You need to export a self-contained video from FCP 6. Import the self-contain video into Compressor 4.
•iMac 27", 3.4GHz Quad-Core Intel Core i7, 16GB 1333MHz DDR3, 2TB HD + 256GB SSD, AMD Radeon HD 6970M 2GB GDDR5•FCS 3•Compressor 4•OS X 10.7 (Lion)•iPad 1&2•Apple Tv 2•

I have been sent a AI file but i cant change the text, i am new to AI please help it is driving me mad

I have been send a AI file but cant select the text to change it, I am new too AI. If i type i can save and change but not on a file i have been sent, using pc wil AI cc CHEERS

je,
If you cannot select the text at all, it may be locked, or its Group/Layer/whatever may be locked.
You can look into the Layers palette and see: locked items are shown with a padlock next to the eye to the left.
If you can select it but it shows as paths with Anchor Points, you may look for a hidden Layer or hidden objects, where the original live type may be: they are shown without the eye.
Failing that, you may ask for a file with the original live Type.
Failing that, you will have to recreate the live Type on top of the outlined Type, and you will need to know the font, or use a substitute font.

I have the latest version of keynote but it won't open files....says I need a newer version

Latest Keynote app was downloaded wirh Maverick update. My keynote files won't open and error message says I need to download latest version. I cannot download newer version (have latest version already) because my purchases say I have already installed it. Any ideas how to fix this?

I have just the same issue. I have the latest version installed. I did work on the file this afternoon, cannot open it anymore with the current version of Keynote (6.2)
It seems that Keynote fails to save the presentation in the right way.
In the Finder the Show package contents command is active when Control-clicking the file. Keynote files that open correctly in Keynote do not offer to show their package contents. I also realized that the .key file not opening is only 135 KB, which is pretty scarce for a presentation.
I suppose this is a file corruption issue, which is needed to fixed by Apple. I'm affraid the contents of those files are gone.

I have a new micro sd card but it won't open on my laptop

i have a new micro ds card and i would like to tranfer some pictures in it but i can't seem to paste the pictures on it.

The CC installers often fail to set permissions correctly on the preference folders. Are you getting an error message to that effect?
If so, find the folders -- they're hidden so you need to set Explorer to show hidden files, then see Replace Your Preferences for the locations of the TWO folders you need to fix. Start at the Adobe level and make sure both your user and System have full control, and apply it to subfolders as well.

My envelops wont open I am at level 8 have over 122 stuff to accept but it won't open

my husband and son is very acctive and got me playing it for a while but every time they send me bottles I get them but if they send me request to help them out I can't cause the envelopes does not want open at all

If this is a problem with a (Facebook) game then you need to contact the website for support.

I am trying to install a trail for InDesign CC to finish a project soon. I downloaded Creative Cloud, the app is in my folder, but it won't open and when I try to download InDesign an error pops up saying Adobe is trying to install malware.

I just installed Creative Cloud in order to download a trial for InDesign. I have the app icon for CC, but it won't open. When it was in my toolbar (on a mac) it just sat there loading for about 15 minutes. I tried restarting it but it won't open at all now. I also tried downloading an InDesign trail and it won't open at all. When I click for it to download an error message pops up saying Adobe is trying to instal malware and asks me if I want to continue. When I say yes, it doesn't do anything. I have a brochure that needs to go to the client by 4pm today! EEK!

Sydneybling it does sound like your security software is interfering with the process of installing and utilizing your Adobe Creative applications. I would recommend that you try temporarily disabling your security software and utilizing the directions listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install InDesign CC.

Downloaded CreativeCloud and Lightroom 5 onto my desktop, but they won't open[was:need help]

I downloaded CreativeCloud and Lightroom 5, they are on my desktop, but they won't open. What can I do, so I can try out thhis new software and have fun with my photos?

>but they won't open
Win...Mac...?
What error message do you receive?
Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

How can I find our photos on our iPad they are not in photo stream but have been sent from the iPhone over icloud, how can I find our photos on our iPad they are not in photo stream but have been sent from the iPhone over icloud

how can I find our photos on our iPad they are not in photo stream but have been sent from our iPhone over icloud

Hi...
Tap the Photos icon in the Dock at the bottom of of the screen.
If you don't see the photos there, tap Settings > iCloud
Turn Photo Stream off then back on then restart your iPad.
Hold the power button until "slide to power off" appears. Slide to power off. After it is off, press the power button to turn it back on

HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB

I already have flashplayer on my mac. I have been using online video tutorials for learning, but suddenly all my YouTube vodeos say "plug-in blocked". I follow the instructions for installing or updating, but nothing has helped. I have looked everywhere i

I already have flashplayer on my mac. I have been using online video tutorials for learning, but suddenly all my YouTube vodeos say "plug-in blocked". I follow the instructions for installing or updating, but nothing has helped. I have looked everywhere in Safari help with no success. How can I restore this plug-in, PLEASE?
Austin Moore
Knoxville, Tennessee

I already have flashplayer on my mac. I have been using online video tutorials for learning, but suddenly all my YouTube vodeos say "plug-in blocked". I follow the instructions for installing or updating, but nothing has helped. I have looked everywhere in Safari help with no success. How can I restore this plug-in, PLEASE?
Austin Moore
Knoxville, Tennessee

HT1351 I have been regularly receiving video tutorials from Addicted 2 Salsa and synching these to my iPod but recently I have been unable to do so. I overcame this problem in the past by making an ipod version or loading them on to iMovie and then sharin

I have been regularly receiving video tutorials from Addicted 2 Salsa and synching these to my iPod but recently I have been unable to do so. I overcame this problem in the past by making an ipod version or loading them on to iMovie and then sharing them but this method no longer works. THere is no problem viewing them on my computer and everything else synchs okay to the iPod so what is going on and how can I overcome this problem?

Double check to make sure podcasts are configured to sync to your device from under the iPod's Podcast configuration tab.
To access the Podcasts tab for your iPod, plug your iPod in and click on it from under theDevices section in the left hand pane of iTunes. This will bring you to the Summary tab. Along the top you should see a Podcasts tab, so go ahead and click on it. Here you can configure how and what podcasts sync to your iPod.
If you do make any changes to do this tab, make sure to hit the Apply button in the lower right hand corner to apply the update changes to your device.
Otherwise, are you getting any error messages when you sync your iPod Classic with iTunes?
B-rock

I have been sent a secure CD of zip folders but double clicking only comes up with the message unable to unarchive, error 1 - operation not permitted, any ideas please?

I have been sent a secure CD of zip folders but double clicking only comes up with the message unable to unarchive, error 1 - operation not permitted, any ideas please?

First thing coming to mind:
do you double-click on the zip files on the CD ?
Maybe the "unzip" tries to write in-place to the CD which of course is not possible.
Have you tried to copy one of them to your OSX volume/harddisk and thhen double-click the copy ?
Stefan

HT201317 I have been sent an invitation to Photo Stream by email but when I click the the link to subscribe i get a blank webpage only.

I have been sent an invitation to Photo Stream by email but when I click the the link to subscribe i get a blank webpage only.

Welcome to the Apple Community.
Is it possible you've viewed the shared album before it's had time to upload.

I have been sent a video attachment but it won't open

Similar Messages

Maybe you are looking for