I have been toldfirefox by win2011 that p.c. infected with trojan-bnk.win32 keylogger.gen,kapersky says not.
win total security 2011 keeps poping up when I log on to firefox stating firefox is infected with the following (trojan - bnk.win 32 keylogger.gen.and also that I have 27 serious issues.I have done a total check using Kaspersky pure 9..0.1.24 which says eveything is clean.
steve
I am using ComboFix for a long time. Not so long ago, I was frequently cleaning the PC of my friends, acquaintance or friends of my friends, as I am living in region of the world were people extremely rare buy antivirus software, but are surfing on thousands of infected websites and opening all the spamware links from IM chats or social networks messaging. There were no problems if the current antivirus is uninstalled. Not stopped from processes, but uninstalled. Also I would like to inform you that on really heavy infected machines there is no antivirus that can help you. Scanning could take not hours, but days, and the final result will be the same as it was at the beginning. Online scanners a even worse. It is impossible to clean an infected PC, connected to the internet and with all processes active. ComboFix will scan your PC in 20-30 minutes, depending on how much is infected. In my experience there were no problems with loosing any data. I had some difficulties when I did not removed AVG, just stopped it, and my internet connection was down after cleaning. (Combofix is disconnecting the PC from the internet during scanning). Flushing the DNS and updating the afd.sys repaired my connection.
At this moment ComboFix for me is the best malware remover. It is up to you to try it or not.
Similar Messages
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Can I use my fully owned CS2 on my iMac OX 10.9.5 as I paid over $1850.00 some 7 years ago for it and have been told by "Experts" that I can reinstall from my original software disks (which I have including all passwords etc required. Please assist as when my old iMac died I find I could not get my CS2 to work. Very frustrating for some one my age who cannot afford a new InDesign. Thomas Bain
CS2 was created for the Power PC processor which your old iMac obviously was.
Your new Mac with OSX 10.9.5 is an Intel Mac and no longer runs Power PC applications.
For several years after the transition from Power PC to Intel Apple had provided an emulator called Rosetta that allowed Intel Macs to run Power PC applications.
However, the last version of the Mac OS that had Rosetta was OSX 10.6.8 Snow Leopard.
Even if you could find a copy of OSX 10.6.8 it would be highly unlikely that it would ever install on a newer Mac due to different firmware versions.
Your only hope is to buy an older used Mac that can run OS 10.6.8 Snow Leopard or earlier.
Sorry, but that ship has sailed. -
I want to ask about deleting files that have been deleted in the trash but I want to remove it permanently from the trash can not, indeed I delete files that are partly contained in the application file. I want to delete files that are also quite a lot by 5 Gyga, I've tried to remove it from the normal trash remains are not removed. How should I do?
+
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HT201318 I have been told by iCloud that I can't send any more email today.
I have been told by iCloud that I can't send any more email today. I've sent my maximum. I was prepared to upgrade, but apparently I'm at the maximum of 50 GB. Any suggestions?
It's nothing to do with your storage levels: there are limits placed on the numbers of emails you can send.
I quote:
iCloud has several safeguards to ensure that only iCloud members can send messages using the iCloud outgoing mail server. Among these safeguards are reasonable limitations on:
The total number of messages you can send each day (200 messages)
The number of recipients to whom you can send each day (1000 recipients)
The maximum number of recipients per message (100 recipients)
The size of incoming and outgoing messages (20 MB)
iCloud email has been designed primarily for personal use. Sending unsolicited bulk email messages through iCloud email servers is prohibited. To review the iCloud membership agreement and acceptable use policy, please see the iCloud Terms and Conditions.
If you have reached these limits you will have to wait until tomorrow. -
It is ridiculous that you do not have an email to customer service. I have been waiting for an hour to chat, but it is never available. this makes me not want to be a verizon customer.
Think about it...
The reason they won't use email is so they can "stretch the truth" and get away with it. They can tell you anything you want to hear over the phone and deny it all later. In these forums, posts can magically disappear.
With email, they are caught between a rock and a hard place, so it will never happen. Things said in email are much harder to go back on. -
TS1424 i have been charged for something that i did not purchase
i have been charged for something that i did not purchase
Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Microsoft Office 2004 (Word) unable to save files
I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and create a new document but I cannot save it. I reinstalled Word but that didn’t help. Then went to the Internet and found at least one other Mac user having the same problem which it suggests is caused by a recent Mac Security Update:
http://answers.microsoft.com/en-us/mac/forum/macoffice2004-macword/word-2004-wil l-not-open-or-save-documents/b04eb870-9b0d-4f3b-bb47-b122301e36f6
So I check for a new Mac Security Update and sure enough there was one. I downloaded it and now Word seems to be working, as it should. I can both open and save files. The only problem remaining is that when I open Word I get the following error message “An unexpected error occurred while trying to load the Microsoft Framework library”. I contacted Apple but they were unable to help.
How can I get rid of this error message?Look, I realize you might have to get your machine working, so this is how you revert back.
Restore proceedure to pre-Security Update 2012-001 v 1.0 & v 1.1
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Reinstall OS X 10.6 from disk
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk of your internal drive (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#3 Update to 10.6.8 without Security Update 2012-001 v1.0 or v1.1
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#4 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason as they are missing the part they installed into OS X.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
That's it really. -
I have just upgraded to Mavericks and have been using Time Machine on an external disk with Snow Leopard. Can I continue to backup with Time Machine on the same external disk or do I need a new disk since the operating system has changed?
Hi there,
I found that Time Machine in Mavericks will sort it all out for you. You shouldn't need to buy another backup drive, unless you have insufficient space left and can't afford to delete whats on there. It should just work fine. -
First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine. I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance). Relucltantly, I am now typing this - and I suspect it will not help in the slightest! I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you. Can you please let me know how I can resolve this? Louise A Fraser
Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care -
I have been trying to publish my podcast to iTunes with no success – I keep getting the following error message
We could not complete your iTunes store request. You do not have enough access privileges for this operation. There was an error in the iTunes store. Please try again later.
New to all this and would really appreciate some help.
Thanks in advance
PS: I should say that I have an ITunes account - I have full permissions over the website etc. I am using Powerpress plug in on a wordpress site.My guess would be that you've fallen over a glitch in the Store, in which case all you can do is wait a bit and try again, but it is only a guess. Without being able to look at your feed it's not possible to say whether there might be a problem there.
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Lately I have been getting a rectangular screen titled Login Setting, with my Username and Password and asking me to Login. This screen shows up on opening the computer and has never been seen before the last month or so. It has one box titled Login Credentials with a username and password field and a second box titled Login Status at the bottom where it says "Profile not found" in red. I've never seen this before and ignoring it does not effect any operations. Is this legitimate or some kind of identity fishing?
Hello,
Have you done the recent Security updates?
Is this from Sleep or on bootup?
Timing is about right for the FlashBack attack.
Disable Java in your Browser settings, not JavaScript.
http://support.apple.com/kb/HT5241?viewlocale=en_US
http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=142064
http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20applets
Flashback - Detect and remove the uprising Mac OS X Trojan...
http://www.mac-and-i.net/2012/04/flashback-detect-and-remove-uprising.html
In order to avoid detection, the installer will first look for the presence of some antivirus tools and other utilities that might be present on a power user's system, which according to F-Secure include the following:
/Library/Little Snitch
/Developer/Applications/Xcode.app/Contents/MacOS/Xcode
/Applications/VirusBarrier X6.app
/Applications/iAntiVirus/iAntiVirus.app
/Applications/avast!.app
/Applications/ClamXav.app
/Applications/HTTPScoop.app
/Applications/Packet Peeper.app
If these tools are found, then the malware deletes itself in an attempt to prevent detection by those who have the means and capability to do so. Many malware programs use this behavior, as was seen in others such as the Tsunami malware bot.
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/
http://x704.net/bbs/viewtopic.php?f=8&t=5844&p=70660#p70660
The most current flashback removal instructions are F-Secure's Trojan-Downloader:OSX/Flashback.K.
https://www.securelist.com/en/blog/208193454/Flashfake_Removal_Tool_and_online_c hecking_site
More bad news...
https://www.securelist.com/en/blog/208193467/SabPub_Mac_OS_X_Backdoor_Java_Explo its_Targeted_Attacks_and_Possible_APT_link -
I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?
You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
When importing clips to iMovie11 the audio is missing. I have been able to successfully to this in the past and all of the sudden it is not working. Any help to solve the problem would be appreciated.
Thank you for your help!Download/install an app is a know possible solution.
3. Install another app from the App Store
If all user-installed apps are not launching, it could be an Apple ID authorization issue. Download and install an app that isn't already installed on your device to reset this information.
Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
Above from Apple's :
iOS: Troubleshooting applications purchased from the App Store -
I just upgraded to Mavericks and now my Intel iMac is running more slowly. There have been no other changes. What's up with this???
This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
clear; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPHardwareDataType | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Memory (GB)"; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; egrep -q 'No th|pms' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* && ls | grep -v 'ag$' | tail | awk -F_ '{$NF=a[split($NF,a,".")]; print}'`; Pm "${D[$i]} diagnostics"; done; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`find -L {/,}L*/Lau* -type f -exec sh -c 'file -b "$1" | grep -qw XML' {} {} \; -print | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`find -L /{S*/,}L*/Star* -type f -exec sh -c 'file -b "$1" | egrep -q "XML|bin|exec"' {} {} \; -print`; Pm "StartupItems"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.
If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.
The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There wiil be nothing in the Terminal window and no indication of progress until it's done. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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